I would never work for HCA again. You are nothing but a number to them. If you are sick or unexpectedly absent 3 times in a year, you get a verbal warning. 7 in a year and you're fired. Regardless of a doctor's note, regardless of any personal time off that you have. They would rather fire a good, experienced worker and have to train a new employee than to have any compassion for their people.
There are many, many duties you must perform but no time and there was never enough staff. The phones are ringing all day and patients are checking out, lines are forming but they want you to do all of these side jobs on top of it. I always said we needed dedicated staff for phones and reception duties and other staff for calls. Half the calls we got were for address, fax number and doctor info, for which we should have had an opening greeting when people called.
Rules changed daily, so even when you adhered to them, they would change and you'd be reprimanded for yesterday's work. It was such a high-stress job. I was actually laid off when other offices were hiring! Wasn't even asked if I'd like to transfer. Years of experience just thrown away. I was so much happier after leaving, though.
Free lunches now and then
Poor management, not enough staff