H&R Block
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H&R Block Pay & benefits reviews: Customer Service Representative

Job Title
Customer Service Representative88 reviews
Location
Canada88 reviews
Found 13 reviews matching the search
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4.0
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Really enjoy helping people every year. Downside is three months of unpaid training for four months of mininum wage job. Gives good understanding of Canadian tax regulations.
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2.0
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This job may be OK for students, retired people and those who need some extra pocket money because it's seasonal. But it can't be a yearly source of income.
Pros
Seasonal
Cons
General atmosphere
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5.0
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Well you have to go to school so you can learn about taxes. An you have to make sure you get a 80% overall average. But you are also given the opportunity to either do front desk or to do taxes. It's amazing place to work
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3.0
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You're not going to get ahead by working here. if you need an average, seasonal job I would give it a try but other than that it's just average. the company overall is about making a profit and not about the actual clients.
Pros
Average pay
Cons
Grumpy coworkers and clients complain about price
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3.0
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Lot of paper work. Attention to details all penny count.
Though season job not benefits. too much work, but lots of experience learned. meeting people of different place
Pros
Free tax filing
Cons
Lots of paper work
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3.0
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H&R Block has a great work environment and friendly employees. However, in order to get a job there, prior schooling with their tax academy is required. To have to pay and complete their course and then to work for them only to get paid so little is unfair. It's only for the tax season so it isn't so bad for resume building/time pass/extra income/experience purposes. Very few people are able to build a sustainable career out of working at H&R Block. Their scheduling is great and incredibly flexible, tough to get a lunch break during tax season.
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5.0
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Good staff, good management but low salary. For me, the job is hard because you will deal with any kinds of people. They are mostly mad and upset because of their tax returns. But I learned how to deal with them diplomatically and professionally.
Cons
Minimum Salary
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3.0
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The direct mangers are amazing, district management not good at all. Training is provided but not enough before starting job. Very poor pay, no job security, barely time to take a break. Absolutely no home/work balance.
Pros
It is a temp job if that is what someone wants
Cons
No breaks, poor upper management skills, horrible pay, no benefits.
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1.0
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The job was taxing. Everyday was extremely redundant. It paid minimum wage and they expected you to work late quite often but always made sure you never worked over 40 hours a week.
Pros
None
Cons
Long hours
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4.0
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getting folders ready for customers to do their income tax filing
learned different computer skills

my manager was great

hard part of job long hours
best part of job, meeting new people
Pros
getting paid
Cons
low pay
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3.0
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Did not enjoy working at H&R block. Workers were too aggressive toward each others. They don't support each other. Management was unprofessional.
Pros
Long hours
Cons
Less hours
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1.0
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Complete tax return for clients ;served clients through greeting ,answering the phone and processing client information; completed cash - back service and accepted payment for regular return. Through working at H&R Block , The most enjoyable the part of job is I learned some useful knowledge.
Pros
We help each other
Cons
salary is too low; not stable job
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3.0
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Great company to work for but salary is low and tax season are overwhelming
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