Happiness score is 52 out of 100
3.7 out of 5 stars.
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Working at H&M: Latest H&M Reviews

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3.4Work-life balance

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not bad but not the best

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pretty mundane, boring and repetitive. the work ethic isnt bad as well, management are there for support and want you to succeed. but you feel like a machine while working. there’s periods of time when you get so many clients a day, you’re drained by the end of your shift.
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No work-life balance

Company is an absolute disaster. No work-life balance at all. They are all about “growth” even though no one gets promoted. Externals get paid 10000x more than internals.
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do not work here lmao

You get paid minimum wage to do fairly easy work but in addition to that you are working under fairly horrible management. Your hours will get cut since the company itself does not make enough money to keep on enough people for the day. There's no benefits so why even try working here. You are going to stress yourself out being at H&M so don't do that to yourself. It ain't worth it.
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The job alone is good, everything else, not so mich

Title sums it up. On paper and in theory, the visual merchandiser job is a dream. In actuality; a nightmare. Training is not structured. Long term plan for your specific department role is not planned ahead of training completion, making it hard to really perfect your specific department. Other management training gets dropped and never revisited. Fellow management joked about violence towards our part time sales advisers. Managers openly stated their disdain of employees and desire for them to be fired instead of having their performance improved. Writing employees up for being late is hella fine…unless it seems to be a manager.
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Toxic Work Environment

Very toxic work environment with certain management teams. Constant talking behind employees backs and being rude. Just a lot of negativity going around and no one actually gets positive feedback such as “hey you did a good job with this”. It was more so like you need to do this better or do that better.
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Terrible place

Management is very rude to the staff. There is no room for advancement in the pay. Many changes in management and very very unstable work environment
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A nightmare

H&M is honestly just a nightmare to work at. Most managers are extremely rude and full of themselves, creating an extremely toxic work environment. They expect you to do way more than what they’re paying you for. It is not worth the emotional and physical damage.
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Underpaid if you don’t work in Toronto

Frequently mention the ‘GROW’ acronym they love, yet growth is extremely slow versus other companies. You will be made to do the work of managers or positions above you for months, while keeping your original title and wage. They will delay promotions and wage increases until yearly performance reviews, to ensure you can either take a $0.50 raise or a $2 one, not both.


Great coworkers


Managers are nice people, but corporate will suck the humanity out of them in the name of profit.
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Co-workers make it fun, but it is still quite demanding

In this position, you will learn how to maintain a clean store, assist customers in locating items/giving personal opinions on items, get new products onto the floor, and work with a P.O.S. system.Most of the staff are incredibly friendly and welcoming, and they help make being overscheduled/long shifts a bit more bearable. Aside from the relationships that you can make with your colleagues, the only other good thing is the 25% discount (which still might be pushing it!)The main cons of this job are just a combination of inconsiderate customers, understaffing, and poor management.


staff discount, co-workers


long hours
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Great co-workers & work environment

I've been with H&M for years because of the amazing team I'm with. It truly feels like I'm just hanging out with my friends at work, and for that, I'm forever grateful. Management is great and consistently rallies alongside you to push you for improvement and development. If you're a part-time sales advisor, be aware that it can be tricky at times to obtain an adequate amount of weekly hours, so supplementing your income with other outside employment is recommended. The customers can make or break your day, with some contributing to a hostile work environment. Expect to work evenings, weekends, and most holidays, including Christmas Eve, as those are the peak selling times. So keep that in mind when making plans with friends & family as you will be doing shift work.


Free Lunches, Birthday off paid


Can be difficult to obtain the adequate amount of weekly hours, call-in shifts, lower scale of pay compared to other retail establishments
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very friendly and supportive management and a fun work place

working at H&M was my part time job while at school, very supportive and friendly managers and great coworkers. the salary was minimum wage but is enough to live as a broke student
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Fun chill job

I didn't like how they gave 3 - 4 hour shifts seems like a waste to travel out there for that. Enjoyed my time on cash and in the fitting room, tidying up as well. Nice co-workers but the manager kept changing all the time.


Nice environment and work culture


Too short hours
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Belle culture d'entreprise, ouverture d'esprit et d'inclusion, super avantages sociaux mais univers très stressant et prenant n'en temps pour la vente de vêtements.Bloc de conger interdit pour les gestionnaires (ex noel)
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Good place

fun place to work, great co workers and management was always good to the employees. Learned a lot about the fashion industry, and sales in general. Would recommend to apply


co wokers


not enough hours
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Supportive and fun workplace

Great and supportive coworkers; I loved working there. The hours weren’t the best though but that might also be because it was during the pandemic with lots of lockdowns and reduced in-person services.
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Decent starting job

Working at H&M is okay. They do have a membership program that they really force, and if you don’t get enough members you may not be allowed on register anymore. They are pretty flexible with scheduling. A lot of days we were understaffed (ex. only 2-3 people for the first few hours). Definitely a bit of a cliquey and high school type of atmosphere. It is only minimum wage. But you could meet some nice people working here too.
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Very busy

They try to keep encouraging you to get customers email and sign up at their website. The reason why I stayed cuz of my team and very nice and helpful.
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It was okay, good for students

It is good for students, management was OK sometimes but sometimes they would make things a little bit stressful and you can make a lot of good friends here, better for younger people.Min wage.


Meet a lot of good people, food parties, good work life balance, great for students


A lot of communication issues with management, minimum wage
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Good first job

Its a great place to work when youre just starting out and there is a lot of room for growth. It just wasnt for me. Personally at the londonderry location, which is where I worked, management was very bad.
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fun workplace

h&m is great for a first job. you learn a lot and the team is great. the job itself is easy but can get stressful during rush hours and especially with rude clients.


15 minute breaks


long hours
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Bon premier emplois

C’est un bon premier emploi pour les étudiants mais ce n’est pas un entreprise où faire carrière.
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Overall rating

Based on 9,983 reviews

Ratings by category

3.4 out of 5 stars for Work/Life Balance
3.5 out of 5 stars for Salary/Benefits
3.3 out of 5 stars for Job security/advancement
3.2 out of 5 stars for Management
3.6 out of 5 stars for Culture

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