Customer Experience Representative (Former Employee) – Toronto, ON – 18 March 2018
A great place to work and learn. Learned a lot about the value of customer service that high quality of customer service client would receive and like to . a great place to work if you like interacting with customers and help them get the best service possible
can get a lot of projects if your good
hours are not fixed ., pressure of meeting targets
Customer Contact Representative (Former Employee) – Toronto, ON – 6 February 2018
I liked working at Greenwhich. It was easy going and fun. I found that we were being pulled off the phone a lot to listen to feedback. Four times a day!!! It was a bit much. Constantly getting in trouble for sticking to the script!!!!
Flexible work hours, bi-weekly pay, energetic atmosphere
Customer Service Representative (Former Employee) – Montréal, QC – 1 February 2018
Everyday challenge was to help customers to be satisfied towards our work. We were on the phone helping others to solve their issues. As a typical Call center you get flexibles hours that can help you achieve anything you want as a part time job.
Customer Service Representative (Current Employee) – Toronto, ON – 15 January 2018
Decent work life balance, too much change that isn't managed properly. Does not pay well. the Executive team is very secretive and hush about things, not a very healthy environment when there is too much whispering going on.
Call Centre Representative (Current Employee) – Scarborough, ON – 3 November 2017
i am having a great time there, leaning alot and meeting new team members from different ocuntry with unique experience
Some of the common positive attributes we hear are:
This is a fun place to work. We are results oriented. Everyone here cares about each other. This is a great place to learn and grow. Conversely, here are a few of the negative descriptions we hear from employees at some organizations:
You can’t speak up without fear of retribution. I don’t feel trusted to do my job. We work in silos. I don’t see how my work contributes to the overall goals of the company.
Greenwich Associates lost its biggest client, TD Canada trust, so they are closing Montreal office at end of December 2017. the good thing about this place is flexible shift, you could chose your shift yourself.
Représentante de l'expérience client (Current Employee) – Montréal, QC – 15 October 2017
At my desk, I try to productively to obtain clients feedback on customer service. Our managers do their best to coordinate the tasks working through our computerized system which shuts down once in a while. The hardest part of the job would be to the pronunciation of some of the names of the clients over the phone. The most enjoyable part of the job are being with my co-workers all very open minded and cultivated.
Happy and positive collegues with flexible working scheduals.
Project Manager (Current Employee) – North York, ON – 15 September 2017
Legacy systems and a lot of administrative tasks that should be automated but are manual. The people there are excellent and helpful. Almost zero office politics. The life work balance is excellent also. They are flexible with working from home etc.
Customer Service Representative (Current Employee) – Montréal, QC – 4 September 2017
It is not a hectic job and is ideal for students seeking employment along with full time study. Work place culture is good. I learned how to deal with different kind of people and leave the baggage of work at the office and not to carry it around.
Associate, Customer Service Control (Former Employee) – Toronto, ON – 11 August 2017
In Greenwich Associate, I learn more about the customer service. We do the TD LEI program and deal the customer survey about the customer experience about the TD branch service. It improve my communication and interpersonal skill.