Customer Service Representative (Former Employee) – winnipeg, mb – 30 September 2013
Duties include the handling of client calls in a polite, professional and timely manner. As well as the knowledge to give out correct benefit coverage information on a variety of products and services, in order to answer client questions correctly, every time, the first time. Having a pleasant tone of voice is also very important in managing customer experiences, and making sure the clients are fully satisfied with the level of assistance they received. Through working in such an environment, I have developed a sense of patience that I have carried forward from the workplace into my personal life.
Specialist (Former Employee) – New Brunswick – 16 April 2018
I have had 4 managers in the past 10 months due to transformation. None of them care about my performance. If I make a mistake I am just told I messed up - not given help or resources to develop and learn and grow, despite asking for this. I am not asked about what happened, and if there are factors that are unknown. Employees are the last priority, behind customers, clients, advisors, and everyone else. I’ve never been treated like this in my career. I was barely trained, then left to my own devices. I can’t believe this is a multi billion dollar company.
Service Desk Analyst (Current Employee) – Winnipeg, MB – 11 April 2018
Great west life was a great place to work years ago but all the corporate downsizing and restructuring has allowed terrible leadership to work its way into the company.
They would rather harp about getting callers off the phone fast than actually helping people (IT issues should be fixed within 10 minutes or punted along to another team). They’ve created metrics that change month to month so that they always have something to ding you on in your monthly meetings with your manager and literally harass you if it takes you a minute too long to finish your notes after a call.
The best part of this job is hanging out with your coworkers after work so you can vent about how bad things are.