Specialist (Former Employee) – New Brunswick – 16 April 2018
I have had 4 managers in the past 10 months due to transformation. None of them care about my performance. If I make a mistake I am just told I messed up - not given help or resources to develop and learn and grow, despite asking for this. I am not asked about what happened, and if there are factors that are unknown. Employees are the last priority, behind customers, clients, advisors, and everyone else. I’ve never been treated like this in my career. I was barely trained, then left to my own devices. I can’t believe this is a multi billion dollar company.
Service Desk Analyst (Current Employee) – Winnipeg, MB – 11 April 2018
Great west life was a great place to work years ago but all the corporate downsizing and restructuring has allowed terrible leadership to work its way into the company.
They would rather harp about getting callers off the phone fast than actually helping people (IT issues should be fixed within 10 minutes or punted along to another team). They’ve created metrics that change month to month so that they always have something to ding you on in your monthly meetings with your manager and literally harass you if it takes you a minute too long to finish your notes after a call.
The best part of this job is hanging out with your coworkers after work so you can vent about how bad things are.
Great place to work. Many team building activities, baseball, volleyball etc.
Investment and Retirement Specialist (Current Employee) – Toronto, ON – 27 March 2018
Great-West Life a great place to work. Great work life balance. Excellent leadership, very much treated with respect and felt valued. Had opportunities to contribute to the community by way of volunteering to various causes.
The best part of this job were my co-workers. The worst is upper management. Very stressful They change procedures often, instead of 2 windows to find information changed to 5 (takes more time) they listen to outside consultants rather than their own workers who do the job. You are not allowed a voice when something is unfair to workers.
window of opportunity to get a good bonus is so small
Customer Service Representative (Former Employee) – Regina, SK – 7 February 2018
GreatWest Life is pretty decent. Nice people, fair management in general. The thing one needs to ask oneself is whether or not you can go to work day in / day out and give potentially bad news on tough situations. If the answer is yes and you can desensitize without difficultly, indefinitely, great!! If not, this may not by the career path for you........
Print and Mail Operator (Former Employee) – Winnipeg, MB – 30 January 2018
A typical day at work includes running a high speed mail insertion machine in order to complete daily check runs and mail deadlines . Folding claim forms for mail insertion. Printing and balancing checks to be sent for mail insertion. I've learned many things over the years. Working with others or independently is something i'm comfortable and excel at. The hardest part of the job is the hours. I can no longer work overnights as I've been advised against this. Having to always work holidays is also a bummer although being paid OT for holidays isn't bad at all. The best part of the job was the fast paced nature. Days generally never dragged on as we were always focusing the task at hand,
Customer Relations Specialist (Current Employee) – London, ON – 1 January 2018
I'm new to the company but they offer lots of support to new employees. They have a great benefit and incentive package for all employees. Staff and management are always willing to answer questions and want you to succeed.
Lots of support in the CRS position.
I had to sign a 2 year commitment to this particular job, so there is no advancement to other positions for two years.
CRS (Current Employee) – London, ON – 19 December 2017
This department is responsible for answering inquiries from plan members and providers. I enjoy helping people understand their benefit coverage so like the work. All the managers have experience as reps so can help when escalated situations happen. Pay increases and quarterly bonus are based on how we perform, so if you make too many mistakes or are absent too much you won't get an increase/bonus . Those who complain about not getting a raise or a bonus know why they don't get one - they won't share on this form though. It's because of their personal performance. It's a call centre so we're expected to be logged on the phones when scheduled and take our breaks for the right amount of time. Believe me, your peers will notice if you don't pull your weight. It's a good place to work and most of those i work with do care about the client. There's good opportunity for advancement to other departments if you take advantage of the free courses that you can do on line or the $2000 education assistance program yearly. I just had 4 friends move onto new jobs! Lots of opportunities
3 weeks vacation, good benefits, higher than average pay for call centre, no weekends! No sales!
Open until 7pm, can be challenging situations to deal with
Managers and team leaders led without educating themselves about what their staffs' jobs entailed. Then, without benefit of that knowledge, make ridiculous changes that are unneeded and actually make the work situation worse. Most of the team leaders have absolutely no experience as managers. It seems to be a "who you know" rather than a "what you know" situation.
Director, Group Business Technology Operations (Current Employee) – Winnipeg, MB – 13 October 2017
Overall GWL is a good place to work. This is a culture of team work and most people are friendly, helpful and want to do a good job. They are going through some significant change right now and so things might be a little confusing for the next couple of years but it will settle down.
A very productive department that I worked in with a very good work culture.
Customer Service Specialist (Former Employee) – Winnipeg, MB – 2 October 2017
My typical day was started by opening email to gauge what work took priority. There were a lot of email inquiries as well as work received through mail. There was a great rapport between everybody and help always provided to one another. The location allowed for us to go for walks along the river. We planned lunch potlucks and had a very good balance of work & fun. It was a very respectful work environment.
Location and choice of hours
Lots of work that required staying late in year end and beginning of year.