Service Desk Analyst (Former Employee) – Canada – 12 October 2018
Was warned when I started to not expect any raises. Best I ever got was 2%... Management has no loyalty to the employees, and they are protected by registering with the Labor Board as doing a "corporate restructure". What this means is that they could lay off skilled help that had been there for years so they could hire incompetent students for half the price. They let go a lot of very skilled techs, who mostly have gone to work for their competition for higher wages (so in that way it is a good thing). Will never deal with Power Corp again!
Beware... the company is actually GWL, London Life, Canada Life, Irish Life, Investors Group and MacKenzie Financial.
great health package
no respect for the employees, no loyalty to dedicated workers
Manager (Former Employee) – Toronto, ON – 28 September 2018
Very conservative work environment Can have the opportunity of a long career with this organization There is opportunity for internal career movements They really support continuous education They support community involvement Operates with minimal staff which causes high work load demands The system resources could be more current Coworkers support each other
Payment Clerk, New Group Administrator (Former Employee) – Winnipeg, MB – 10 September 2018
I worked there when I was quite young and realized I had been taken advantage of by and overload of increasing responsibilities and titles but little to no compensation. I understand that was specific to my department, age and lack of education but I still believe I was mistreated.
Journey has been great so far. Awesome team and very cool working environment. Your ideas matter here and they are taken in a very posotive way. Growth is there , if you you ask for it. As hybris developer I worked on several gwl projects that exposed me to different working environments and I have nothing against then as of now.
Disability Benefit Assistant (Former Employee) – Edmonton, AB – 7 September 2018
There is a full workload and it can at times be very stressful. Overall I think that this company does provide good benefits to their employees however management needs to have a clearer understanding of the day to day tasks that employees are expected to perform.
There are too many employees with not enough life experience.
Group disability (Former Employee) – Winnipeg, MB – 29 August 2018
Training was not relevant to the actual job. You're thrown on the floor knowing nothing. From there you are told to ask questions to managers only, who answer them condescending leaving you feeling stupid.
Managers micromanage everything, creating a poor work environment. Management also seems to pick and choose which policies they will follow, and try and hide things from employees. There is definite favouritism and some people seem to be picked on more than others. Everyone is stressed and feels under pressure. A zero percent error rate is expected and targets are unrealistic.
Difficult to get time off. Poor work/life balance.
The only pros would be the on site cafeteria and Tim Hortons. benefits and the coworkers are all good people.
Overall: not worth the stress and mistreatment. People in other departments seem to enjoy their jobs so it might be isolated to this department.
Poor morale in working environment due to unsupportive management
Group Disability (Former Employee) – Winnipeg, MB – 29 August 2018
Best part are co workers as it makes the day go by faster. Cons- not being supported by management/ demanding expectations; poor communication between management and colleagues; fighting for time off; highly micro-managed. Low morale within department.
Claim Examiner (Current Employee) – Toronto, ON – 2 August 2018
It's a busy and friendly place, we have a lot of social events. Coworkers are helping each other to meet the productivity and solved problem claims. Supervisor and assistant supervisor are always willing to help solved any issue.
Old fashioned, too much negativity, your efforts not appreciated
Claims Manager (Current Employee) – Vancouver, BC – 7 July 2018
Old fashioned culture; too much paper and too many unnecessary little tasks that are compressed into a very stressful and chaotic day at work would leave you totally tired and exhausted. Management creates quite a demoralizing negative atmosphere while not appreciating staff efforts.
Administrative Support Staff (Former Employee) – Langley, BC – 4 July 2018
Mother always said if you had nothing nice to say, say nothing at all. So I cannot make this company feel proud of themselves. Refusal of training. Refusal of advancment. Refusal to keep a kind, understanding and respectful work environment. I will NEVER recommend a job for this company. So glad I got to leave.
Senior QA Analyst, Automation Test Lead (Former Employee) – Toronto, ON – 16 May 2018
It is a good place for junior people to catch up the QA technologies and essential skills. Developers are easy going. Management is terrible, no strong technical background, no management skill, no team communications, no plan, no follow-up...
High pressure, fast-paced environment, high expectations from management
Group Health and Dental (Former Employee) – Winnipeg, MB – 24 April 2018
Poor work life balance. Unrealistic targets and expectations set on their employees. Unmanageable work volume. Lack of support from management. You are expected to handle multiple projects with tight deadlines without additional work time given.
Specialist (Former Employee) – New Brunswick – 16 April 2018
I have had 4 managers in the past 10 months due to transformation. None of them care about my performance. If I make a mistake I am just told I messed up - not given help or resources to develop and learn and grow, despite asking for this. I am not asked about what happened, and if there are factors that are unknown. Employees are the last priority, behind customers, clients, advisors, and everyone else. I’ve never been treated like this in my career. I was barely trained, then left to my own devices. I can’t believe this is a multi billion dollar company.
Service Desk Analyst (Current Employee) – Winnipeg, MB – 11 April 2018
Great west life was a great place to work years ago but all the corporate downsizing and restructuring has allowed terrible leadership to work its way into the company.
They would rather harp about getting callers off the phone fast than actually helping people (IT issues should be fixed within 10 minutes or punted along to another team). They’ve created metrics that change month to month so that they always have something to ding you on in your monthly meetings with your manager and literally harass you if it takes you a minute too long to finish your notes after a call.
The best part of this job is hanging out with your coworkers after work so you can vent about how bad things are.