Grand Villa Casino Employee Reviews
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Grand Villa is the better casino in the lower mainland. Always something new going on so challenging. There is not a lot of room for advancement as people stay for a long time. You make some pretty good friends. The company gives back to the community.
Meet lots of new people. Always changing so always something new to learn.
Difficult to get ahead as most people are long term employees.
Managers think they never have to lend a hand with anything. If they see you are capable they will use that to their own advantage to lower their own work load. Granted I did work for the company for over 2 years, so I saw over 10+ managers leave. (That was merely in my department, not the casino as a whole) Not everyone was terrible, but when 90% has been an absolute joke, it really impedes buisness and general moral of other employees.
For me doesn’t matter the hour work there but the management for the experience and learn was very poor and every one have different way to teach you how the system works and I wasn’t happy they made me big confuse and give me very bad experience. Otherwise I’m fast leaner and very come person and I do customer service for all my life and I’m very excellent sales person.
Just 15 minutes and before you eat or rest you should back to work all you have to run
Always you have to ready for work.
Management does a good job under very trying circumstances. Everyone is stressed out and it shows. The way the business is now it will not get any easier only harder to keep the doors open.
Official response from Grand Villa Casino28 November 2019
We appreciate you taking the time to let us know your thoughts. Our management teams across Gateway do a great job every day and we are so thankful for their dedication. We are always open to suggestions on how we can continuously improve the employment experience for our teams - please feel free to email us: firstname.lastname@example.org
bartenders (who just push buttons and hand out beer/food) think they are superior to everyone. they treat bussers and servers like their personal workers. I've seen bussers being bullied and noone did anything. HR says go to manager.... Incompetent "managers" take side with the bartender/ servers. they don't give you a chance to advance. Either hire external or their favorites. I knew a great busser who had 4years bartender/ managing experience. guess what?! not even an intervew. one of the managers even lied to HR and said that she talked to the busser and the busser doesn't want the bartender position. barbacks/ bussers/ foodrunners are jobs noone wants, so they try to keep you in those positions. Casino Managers are former servers/ bartender who didn't even go to college. some are ok, others have to work on their ego. Managers also bully and lie. servers are alright. most of them just work for the money and don't want to be here. their negative attitude affects you. if you're new they think they have to tell you how to do certain unimportant things and judge you if you do things your own way. And be prepared for gossip. I worked twice a week, which was bearable. overall toxic and miserable coworkers who feel they are superior based on titles.
some fun coworkers, time gets by fast
incompetent managers, toxic environment, no advancement
If you value your mental health, do not work here. Union did nothing other than protect useless staff. My typical day consisted of bullying, harassment, and intimidation from management. This place needs a complete management clean out from the top down. Start from scratch.
No support for staff or management. The GM is more concerned about getting accolades and spending time at other casinos - showing up reeking of alcohol in the middle of the afternoon. If you are good with sucking up to people this is a great place to work. The company didn't do their research when developing this property - no parking for guests and staff, public transit is unreliable and the union only supports staff members who are terrible in every aspect of their job.
A middle of the road job to gain experience for something else. Comfortable place to be but little mobility if you are looking to advance.
It is a job. Better than most security work but if you are experienced and good you can find better positions and better pay. Much of the shift is occupied by maintaining access at a door and walking the floor.
Management doesn't care about you at all. Complaints went unheard, hard work is not rewarded . If your not kissing butt you are not going anywhere. The security compliance manger was arrogant and HR was more useless than t*ts on a bull. Couldn't pay me a years salary to go back. Only + was the benefits package and pay was decent.The majority of my co-workers were solid and hard working.
The other server's and bartenders were great but management was either creepy and sexually harassing, or forced you into tipping them even though they we'rent allowed as per Union rules. They would guilt you into giving them money after they came behind the bar and served customers for you for absolutely no need. Always counting my tips and leaving tips they made seperate then at shift end wanting more than they made. I literally would give my manager more money then i got to take home. Because it's Union and I was the lowest I had to do other people's jobs as well. The bar was filthy every day I opened and I documented everything for my Union rep but recieved no response.
As a new immigrant, I was in a condition that I have to stack with this company for a few years. It was a nightmare! The management is very corruptive and unsupportive. There were a few good managers, but they all left the company very soon, probably when they realized what a real face of the company is. I do not mention that I had not have a family time ever- you work nights, weekends, and all holidays.
Such a fun place to work. The events such as Oiler hockey games and concerts made it really worthwhile. Not to mention very friendly staff and management.
You must have thick skin in this business. People are gambling with real money and you are the front line person they deal with. You are also dealing with addiction in gambling or alcohol.
would have been an awesome place to work if the management knew what they were doing, could never get straight answer form any of them. There response to any question was that's how it's done by head office.
meet a lot of nice people
lack of respect for employees