Good Shepherd Centres Employee Reviews

Must be willing to work hard and. Work longer than expected. Can be extremely stressful dealing with clients and management. You have to have a passion for this kind of work or you will get burnt out quick.

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wonderful non profut

PSW (Current Employee) - Hamilton, ON - 31 October 2023

I have been blessed to work with and amazing group of people who try to make a difference in peoples lives. I have learned so much in my short time there

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Jobs at Good Shepherd Centres

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Cleaner - Barrett Centre - Temporary Part Time (3 Month Contract with Possibility of an Extension)

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Shelter Support Worker - Men's Centre - Full Time

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Cook / Housekeeper - Martha House - Nights Full Time

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Employment stability not very good there

Payroll Administrator (Former Employee) - Hamilton, ON - 18 July 2023

When hired for 3 month probationary period it seems that they wait until the 3 months is over and decide to let people go the day after so they don't have to cover them for benefits etc.

Pros

Great atmosphere to work in

Cons

Do not get the correct feedback from managers about how you are doing in your job.

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Unbelievable agency

Case manager (Former Employee) - Women's services - 5 July 2023

Working for the good shepherd sure is an eye opening experience. Staff members are treated differently, depending on what kind of pull/connections you have or how much of a fuss you'll put up in the face of adversity. If management thinks they can take advantage of you and you're not a strong advocate for yourself, you'll get treated very poorly and denied some of your most basic requests. You will be expected to put your job at good shepherd (which pays just above minimum wage) over all other areas of your life. A healthy Work/life balance is not easy to attain in this setting.Client's wants and needs are prioritized to a degree which is enabling. People are not encouraged to take responsibility or face natural consequences which is frustrating and sets them up for failure once they move on. Working here and wanting to support people in becoming independent and successful can be frustrating as you will not be allowed to implement any of these skills. On the flipside ,If a staff member is struggling in any way, they are not granted the same grace, support and understanding.

Pros

Good stepping stone

Cons

Too many to name. Apply here only if you have an extremely strong backbone

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Appreciative and Mentoring atmosphere

Human Resources (Current Employee) - Hamilton, ON - 1 May 2023

An organization that appreciates your hard work and provides mentorship to help growth. I cannot say enough good about Good Shepherd and the work they do everyday!

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Insights into Good Shepherd Centres

Based on 11 survey responses

Areas for improvement

Sense of belonging
Fair pay for job
Energizing work tasks

Productive Workplace

Human Resources Manager (Former Employee) - Hamilton, ON - 24 April 2023

Good Shepherd is great place to work, mentorship is top notch, if you are interested in career development. Also, very inclusive, you always feel like part of a team.

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Terrible work life balance

Family Support Worker (Former Employee) - Hamilton, ON - 22 February 2023

Management is great but work life balance is terrible. No one wants to stay there because you are so underpaid. Watch out for the 16 hour shifts you will be forced to work as a new employee.

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Fun, fast paced but stressful

Residential Case manager (Former Employee) - Hamilton, ON - 14 November 2022

Can be dangerous, good experience if new to the field. Great for entry level. Friendly staff but very high turnover rate which resulted in short staffing and made it very stressful. Be prepared to work a lot of unexpected doubles.

Pros

Great experience

Cons

Dangerous, short staffing

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Friendly environment

Administrator (Current Employee) - Hamilton, ON - 11 November 2022

Very welcoming, friendly and kind group of people. The work is enjoyable because in the end you are helping other community members change their lives.

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Only if you're desperate....

Mental Health Worker (Former Employee) - Hamilton, ON - 17 August 2022

There is wild turnover because they pay so poorly for such incredibly difficult work - little to no support from management and awful shift work that will make it so you never see friends or family. This is a good job for putting it on your resume and then getting out as soon as you can.

Pros

The Youth

Cons

Management, low pay, awful hours

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Stepping Stone Job

Family Support Worker (Former Employee) - Hamilton, ON - 27 July 2022

This is a really good job out of school, but not somewhere I’d work for long. There is a ton of staff turnover & the job is very stressful and demanding.

Pros

Paid sick days, lots of internal job opportunities, benefits, rrsp

Cons

Rotating schedule, low pay, stressful job

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A really fun place to work

Program worker (Former Employee) - 155 cannon street Hamilton - 19 July 2022

We had a manager who promoted team work and a positive work environment. We had a great team at the time. The hours are great, start at 8, finish at 4, no overtime and no weekends. The place itself has a lot of natural light coming through the many windows surrounding the building so it makes for a wonderful uplifting day. Even in winter.

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overworked and underpaid

Housing Worker (Former Employee) - Hamilton, ON - 26 June 2022

No consistency or support. Job description changes to whatever they need not what you were hired for.Managers don't know what each other doing. Contradictions are the norm.

Pros

none

Cons

stressful, disorganized, inconsistent

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Run don't walk

Front Line Worker (Former Employee) - Hamilton womens services - 20 April 2022

This is a very challenging place to work. Very underpaid and very overworked. Forced double shifts very often. Lack of communication from the managers. Workload is far too demanding and under appreciated. Limited opportunities for advancement and little investment in staff. Felt like a number who was abused.

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challenging work

Front Line Worker (Former Employee) - Hamilton, ON - 22 March 2022

Every shift looks different depending on what crisis presents. You will interact with adults/children in shelter, community members who call seeking shelter space, community partners and other essential services. Work/life balance is difficult with fluctuating shifts (days/afternoons/overnights) and extended shifts due to being short staffed all the time. You will receive constant calls for shift coverage on days off. Pay is low and unionized environment means no negotiation. The safety risks should be reflected in the pay and they are not. Part-time/contract employees do not receive benefits or sick days. Advancement opportunities are limited as most other positions are at the same level of pay/benefits. If another location is in a different union you lose your seniority when you transfer. Good job security as such high turnover means that even if austerity measures are introduced there are likely unfilled positions that could be eliminated first. Hardest part of the job is that the need for services exceeds the ability to provide. The city makes decisions which limits overflow options, however you will be the person who has to communicate this to the people who have no other options.

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Save yourself the pain and go some other place.

Youth Worker (Former Employee) - Hamilton, ON - 23 November 2021

Managment are disconnected from workers and are happy to push you aside when you ask for support or attempt to address issues. If you notice that most GS jobs don't show the pay, that's because it's poor and not equal to the work completed.

Pros

Days not at work

Cons

Low pay, no support, more risk than expected

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Would never consider them

Housekeeper (Former Employee) - Hamilton, ON - 7 September 2021

Poor ppl good if you don't complian about anything and turn your head at the wrong doings it's all about politics not who they help I was about the cause they are the problem

Pros

None

Cons

Everything

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Volunteer Place

Volunteer Experiences (Former Employee) - Hamilton, ON - 15 October 2020

I chose this centre to do my volunteer hours at since it was nearby but I was actually really disappointed when it was over. I had an enjoyable experience and I would definitely recommend to other people.

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Horrible toxic environment

Front Line Worker (Former Employee) - Hamilton, ON - 11 August 2020

Patchwork management that doesn't know anything about what is happening on the front line. There are people on the "Leadership team" that don't even know the youth's names. Instead of hiring a proper Director they just tried to cover the job with another manager who should NEVER have been put in that role... she has no idea how to run an entire organization and the shelter has crumbled because of it. The Brothers should be ashamed of how Youth Services does not support any youth on the streets that management doesn't approve of. They put more kids on the streets then get them off. Management will burn you out because they don't care about staff retention, all they care about it ensuring they don't have to work on weekends. You can give that place everything you have, and it still won't be enough to be treated with respect there by the management team. Extremely poorly run organization. Do not waste your time applying here....it's not worth the stress.. and not because of the job or the amazing youth that are trying to get back on their feet... because of the horrific management team and their inability to understand how an organization should run.

Pros

the amazing youth you will meet

Cons

the Director or Youth Services and all the Management team that works for the shelter

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In response to the horrific experiences

Admin (Former Employee) - Hamilton, ON - 6 July 2020

Core values at it's worst is how I describe the toxic work environment within this organization both Good Shepherd and Shelter Health Network. Boss after boss after boss, noone has your back. Depreciated and undervalued quickly after hire. Managers and Directors are clueless what your job description is. High turnover of staff. Noone cares! Mary's Place Manager filed a complaint against me for fighting to get an 82 year old woman off the street into a shelter when I was told she didn't qualify, she had no shelter!!!!! My own lead harrassed me and taunted all my coworkers to write up things on me to get me out the door. All because I was too good for this place and always put my patients and clients first. My director knew of these allegations made it look like she stood by me. I WAS GIVEN A 5 STAR REVIEW with almost a 5.00/hr increase last Nov 2019 with a change of job title. Soon after I was 11 days short of 1 year probation and terminated abruptly with no cause because my new lead felt I was a threat. The position was demoted again so this proves to me how devalued this position is. I hope the new COO will investigate into the problems and low values because the management have none. Mental health is badly affected within 6 months of working fir Good Shephard.

Pros

The clients

Cons

Lead, Director Manager and HR

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Would not recommend working there

PSW (Former Employee) - Hamilton, ON - 25 May 2020

Worked at one of there homes for almost 20 yrs had to leave as new director took over, and it became a toxic work environment. The brothers of Good Shepard should be ashamed of themselves, they are disgusting and disgraceful to let this happen, as a lot of long time staff left there.

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