I enjoued working at Global Payments...The management is great...All the team members was cooperative and professionalAmazing teams... I highmy recommand you to get the experience...

Was this review helpful?

Very competitive

Business Development Manager (Former Employee) - Edmonton, AB - 7 June 2022

Unattainable goals set out by management, do anything you need to do to get the deal type attitude. You're expected to push products when it's not the right thing for the customer and their rates are always going up.

Was this review helpful?

Insights into Global Payments

Based on 11 survey responses

Areas for improvement

Energizing work tasks
Ability to meet personal goals
Trust in colleagues

Not a place to grow

Account Manager/CSR (Former Employee) - Sudbury, ON - 5 June 2022

Promises of advancement are nothing but a smoke screen, management is constantly either on your case for aftercall, or simply not there to handle questions or escalations. The raises are arbitrarily handed unless you have more arbitrarily given write ups due to metrics or stats that don't meet asinine expectations. Also recently have gone through "budget cuts" that eliminated positions, despite the company being a fortune 500 company. Run away, far and fast.

Pros

Occasional fun days, co workers

Cons

Too many to name, ask anyone who's worked there

Was this review helpful?

Favorable

Conseillere soutien au PME (Current Employee) - Montréal, QC - 12 May 2022

Beau processus d embaucheRapide et efficaceJ approuve

Was this review helpful?

Fun place to work. Friendly co-workers.

Business Development Representative (Current Employee) - Moncton, NB - 12 April 2022

Work life balance is taken seriously. Great place to work and a global business with very strong brand name and solid financial footing with great partners to work with as well.

Pros

Medical, work-life balance

Was this review helpful?

Rate your recent company

Share your experience to help others

Worst place to work

Account Manager (Former Employee) - Toronto, ON - 9 April 2022

Please run They do not care about their customers They care about money Sometimes we had to do unethical stuff. They don’t like to refund money even if it is their mistake. People are always leaving Their turnover is super super high They pay you almost nothing No overtime

Was this review helpful?

Good company

Customer Service Representative (Former Employee) - Sudbury, ON - 23 March 2022

Enjoyed working here, would come back in the future. Management and training were great. Very supportive environment. Would have stayed if I didn't find a job in my field.

Was this review helpful?

Do not work here

Customer Service Representative (Former Employee) - Sudbury, North, ON - 3 December 2021

Absolutely terrible if you respect yourself do not work here, worked here for about 3 months nothing but disgusting managers and customers, go back to school if you need to, or keep looking for something else just don't work here. Trainer was also weird and did not help at all 0\10

Pros

None

Cons

Everything

Was this review helpful?

Mergers Beware

Customer Service Representative (Former Employee) - Sudbury, ON - 8 October 2021

TSYS was amazing before Global Payments bought them out. They quickly stripped away everything that made the job a good place to work. Claimed 'the pandemic made me do it!' when advertising record profits to their stockholders. The original TSYS employees are good people. Global Payments works on nothing but greed.

Pros

Coworkers are supportive

Cons

Corporate structure

Was this review helpful?

Bad management/non comprehensive team leaders

Customer Service Representative (Former Employee) - Montreal - 20 April 2021

As a student and having other experiences with previous call center for bigger company’s. I experience huge lack of helpfulness from team leaders I had. Also they enjoy putting the blame for poor lack of their service on their employee instead of hiring in the department that needs more staff that can only deal with those type of situation. The other thing I have to put as comment, working there was the most stressful and toxic environnement anyone can experienced. Last thing I have to mention, their recent team leaders are not at all experience to lead a team or be able to provide any great advice to touch KPI.

Pros

No pros

Cons

Poor management

Was this review helpful?

Jobs at Global Payments

See more jobs

Business Development Representative

Kelowna, BC

19 days ago

Bilingual Customer Service Representative

Montréal, QC

7 days ago

Business Development Representative

Ontario

11 hours ago

Business Development Manager- Ontario remote position

Greater Toronto Area, ON

30+ days ago

Business Development Representative

Saskatoon, SK

19 days ago

Great place to work at

eCommerce Business Development Manager (Former Employee) - Toronto, ON - 2 April 2021

Global Payments inc. is a great organization with a nice working environment, the culture is great and they take good care of their employees in return of your good work.There is a good room to expand, and it certainly helps to shine among other teams, since it’s extremely competitive.Numerous events and giveaways throughout the year, friendly environment, and very respectful.

Pros

Professional environment

Cons

Very competitive

Was this review helpful?

Flexible hours

District Sales Representative (Current Employee) - Remote - 11 November 2020

Not geared to drive sales. You will need to jump through hoops to get your commission, if at all possible. Sales compensation plan is designed to ensure you don't make commission. Many different components that deter you from making commission. A volume plus accounts signed structure. You may hit your volume but definitely will not get the number of accounts needed to get paid out. Company will take the revenue you generate but will not pay you because of number of accounts quota was not met. Obviously commission structure was made by someone who has no idea of sales or simply to screw you out of any commission. Commission structure drives the wrong behavior. Commission should be structured to make you want to sell and get paid, not the case here and not sure how these people can sleep at night.

Pros

Flexible work hours

Cons

No commision, very few if any make commission

Was this review helpful?

Very good environment

Service à la clientèle (Former Employee) - Montréal, QC - 11 October 2020

Management is excellent. Wonderful people. Clear and obtainable objectives. loved working there. Would certainly recommend anyone to try it there, good training and ongoing assistance.

Pros

Good working environment

Cons

None

Was this review helpful?

Good Place To Learn And Grow, But Include More Diversity

Point of Sales Cleaner and Repairer (Former Employee) - Etobicoke, ON - 18 August 2020

Good Place to work at. An employment agency who referred me to the company terminated my job without any reason.No complaints came from the company about my work ethics.

Pros

Working and Learning At The Same Time.

Cons

No Diversity

Was this review helpful?

Summary

Jr. Linux System Administrator (Former Employee) - Montréal, QC - 4 August 2020

Great...great..great...great..great, place to work with great management and Colleagues.Pay scale is not bad.Great paid sick leave package.Definitely an awesome place to work in.

Was this review helpful?

Best Working environment

Customer Service Representative (Current Employee) - Greater Sudbury, ON - 19 July 2020

Everybody is respectful, multi-tasking, cooperative and hard worker. They support diversity. They do conduct extra-curricular activities to entertain their employees.

Pros

Work life balance

Cons

Less pay

Was this review helpful?

Terrible culture, clueless management

Business Development Representative (Former Employee) - Remote - 11 June 2020

Global payments is great at acquiring other companies... That's it, they have no idea how to run them. A sales adverse culture in a heavily compartmentalized company where management cannot answer simple questions about anything, especially processes. This is a terrible, terrible company that can't even communicate a simple comission structure, let alone pay according to that structure. Never do business with this company unless you want to be bogged down and get nothing accomplished.

Cons

Incompetent management, sales adverse culture, highly unorganized

Was this review helpful?

Meh

Fraud Analyst (Former Employee) - Greater Sudbury, ON - 27 May 2020

Decent benefits but the work can get stressful at times. Many escalations with no supervisors around to take the call. For the salary that is paid for the role Its really not worth the time or energy.

Was this review helpful?

Fun staff and coworkers.

Customer Service Rep., Paris Street (Former Employee) - Greater Sudbury, ON - 23 May 2020

The Managers are very supportive. I had a wonderful manager who had your back no matter what. The Initial trainer was unprofessional. Spoke too quickly and expected everyone in training to be a computer whiz. Were expected to just learn as we go (certainly were not ready to take calls) but graded harshly for mistakes. Expected to endure verbal abuse by angry customers on a daily basis. Calls were all recorded and graded harshly. Were expected to rush calls but yet expected quality customer service. Expected to take too many calls in too short a time. High stress and low pay. There was good team spirit and we had "fun" days, i.e. barbecues, games, etc. I would only recommend this job as a temporary place to work until something better comes along.

Was this review helpful?

Productive and friendly workplace.

Merchant Engagement Specialist- Technical Support (Current Employee) - Toronto, ON - 15 May 2020

Yes, it was a good experience of working there.I had all the supports I needed from my manager and supervisor. Not only I had a complete training before starting the job, but also I had all the support I needed while doing the job.

Was this review helpful?

Positive workplace

Customer Service Representative (Rogers Bank, Simmons Bank) (Current Employee) - Sudbury, ON - 17 April 2020

The company has a positive work environment with very supportive managers. The best part is the cultural diversity among the employees. This is my first ever job in my life and it has given me so much learning experience that I can use anywhere I go.

Was this review helpful?