IT certification mentor (Former Employee) – Ontario but was home based job – 3 January 2013
* Providing support for Bell and Aliant residential and business customers * SME in advanced networking security * Providing advice, support and assisting students with their IT certifications * Doing remote management and troubleshooting computer and servers for business clients * Doing automated installations and repairs of software in PC environment * Providing solutions and analysis on IT issues * Dealing with all related IT certifications * Troubleshooting all Windows OS, Linux, Unix and Macintosh environment * Database management
My coworkers were great to work with and very helpful the environment was fast paced.
Hardest was lack of training which we had to troubleshoot new client software or application with 1 day notice and training.
Full disclosure: I work in HR at GMS. I have been tasked with addressing some of the recent reviews internally and publicly and would like to offer a different point of view.
We appreciate both the positive and constructive feedback on here and take all comments as an opportunity to improve.
Regarding fairness… I don’t think I’ve worked anywhere where everyone is treated 100% equally. On a basic level, yes, all should be treated equally. However, those who perform better, have a stronger work ethic, act as team players are rewarded. We do not consider this unfair and would always welcome new employees that share this sentiment.
I also feel we are quite objective on how we determine salary. I’ve have seen a few times where new hires were offered more money than they wanted because they possessed more certifications and experience that usual.
Most people that work for us do not see this as a temporary job at all. Like in any environment, a small percentage of people aren’t a good fit; also, working from home sounds nice, but you need to be very disciplined and motivated. We have many team members who have been with us for more than 5 years and a few more than 10 years, so it is clearly not a temporary job. Our turnover is low and most of our hiring has been due to growth.
Again, we appreciate everyone taking the time to leave their reviews and welcome current and former employees to reach out to me directly.
Job Work/Life Balance
Bonus is the work from home
Work from Home Customer Service Mentor (Former Employee) – Unionville, ON – 25 October 2017
It was a nice opportunity to be able to work from home, however, the management and work environment (although remote) was not the best. Poor treatment and unfair overall.
Thank you for your feedback and take your comments as an opportunity to improve.
Please feel free to reach out to me (the person responsible for recruitment/HR) in confidence. I take these comments seriously and will do my best to address them.
Job Work/Life Balance
No Commuting + No Car Bills + Flexible hours = Great Remote Job
Mentor (Current Employee) – Toronto, ON – 24 October 2017
I started searching when I was exhausted of my 2-hour commute to downtown Toronto, tired of the long, cold Canadian winters, and sick of not being an involved parent.
I searched for a distributed company that would allow me to move to South Florida for the winter with my family and work remotely.
I am currently living near Miami, working remotely for GMS part time in the evenings.
I love the flexibility while I get up and jog along the beach in the mornings, hang out with my wife all day and work a few hours from my living room in the evening!
I love it. The support calls are from hundreds of companies located across North America as well, so the job is difficult and challenging. These are good things for someone like me who has the attention span of a fly! Keeps me on my toes.
They encourage me to study and take courses in between calls, and they will pay for your certs and give you a raise when you complete 2 certs within the year. Good deal.
And did I say the lunches are awesome? Just kidding, it's a remote, or work from home position, so there are so many benefits to that alone, that I could go on for another 500 words!
Being home for life's important little firsts and being an involved parent has only been possible while working with GMS.
The entire team is very supportive and helpful. Get started, and enjoy the work/ life balance they offer.
Lunches Are Great! (kidding, it's a work from home job!)
The job itself is good. Working directly with clients to resolve a variety of technical issues from infected systems, wireless printer setup to email client issues and everything else in between.
If tech support is your passion, this job will provide you with a fairly constant chance to test your ability to troubleshoot new and unique issues, however you can expect to spend most of your day resolving the same basic issues. ( as mentioned above, wireless printer troubleshooting - email client setup / issues - virus removal startup for chat agents.
The management team is very uncoordinated and communication seems to be lacking - you will have to juggle which team leader is on shift with how they expect you to work and handle calls due to the fact each one will give you different expectations and priorities. - however this is being looked at with a hopeful positive outcome moving forward.
That being said, working from home is a bonus and the overall experience is positive at Global Mentoring Solutions.
Salary does vary widely from one employee to another based on previous experience when applying, don't expect to get raises too often and promotions typically don't come with any significant raise in comparison with the added work loads.
Co-Workers are friendly and helpful when asking questions.
home based, salary can be competitive, overall positive work experience.
management, communications, training, feedback on job performance