GEXEL Employee Reviews

J'adore ce boulot, une ambiance agréables entre collègues, j'apprécie les superviseurs qui sont très compréhensifs toujours à notre écoute, je recommande fortement ce travaille pour ceux qui veulent un travail avec une très bonne ambiance

Pros

Trés bonne ambiance, le temps passe trés vite.

Cons

Pour moi il n y en a pas.

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Oui

Conseillère en vente (Former Employee) - Montréal, QC - 21 November 2023

Très belle expériences .

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Jobs at GEXEL

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Représentant service à la clientèle (e-commerce)

Montréal, QC

30+ days ago

Customer service representative (e-commerce)

Montréal, QC

30+ days ago

Customer service rep outsourced for Service Canada during covid needs

Telephone Customer Service Agent (Former Employee) - Montréal, QC - 3 November 2023

The company and the job was good but i landed on a bad manager.I was hired as Customer service rep outsourced for Service Canada during covid needs, it was well paid but the structure at gexel needed some work

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Travail super agreable

Agent contre qualité (Current Employee) - Magog, QC - 29 September 2023

Tres bien, travail super agreable on s'entendait tres bien entre employé et patron

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Excellent and good workplace

Customer Service Representative (Former Employee) - Montréal, QC - 12 September 2023

I believe this is best achievement i had with gexel. They care a lot Durning the training. They had experienced trainer.best for work from home. I had the best experience to work with gexel.

Pros

Cons

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Insights into GEXEL

Based on 93 survey responses

What people like

Ability to meet personal goals
Feeling of personal appreciation
Inclusive work environment

Areas for improvement

Fair pay for job
General feeling of work happiness
Sense of belonging

Okay place to work

Customer Service Representative (Former Employee) - Canada - 19 July 2023

Okay place to work but management has to try give the workers a hearing ear to the changes that will benefit the company. CCR's do not only take calls but they get to know first of customer needs and complaints.

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Disarrange system and very poor service to clients and employees.

Télétravail service clientèle (Current Employee) - Montréal, QC - 26 June 2023

Very very poor work. They don’t afford sufficient training but just push you on phone, they don’t want afford service at all, but they need people “being there” to have more contracts with these companies who buy their services.

Pros

Work at home

Cons

Except upper one.

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A unique BPO that stands out in culture, lacks in vision and competitiveness

Director of Operations (Former Employee) - Montréal, QC - 27 May 2023

Gexel has the likeability factor that most BPOs don't have. A small private organization with friendly, supportive leadership which allows for frequent internal promotions and opportunities to showcase one's talents and skills when the time is right. Management salaries are significantly below industry benchmarks, however they make it up with decent benefits and mental health programs in addition to above average work-life balance. There's opportunities in the overall long-term vision and where they fit in the current BPO landscape. Investments in higher salaries and top-tier talent (IT and leadership), as well as expanding their verticals to more in-demand industries would be recommended.

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Great team and terrible leaders.

Agente au service à la clientèle (Former Employee) - Montréal, QC - 9 May 2023

I worked for a long time in the company but the company is very disorganized and dishonest.The leaders are not leaders and don't help you, they only hinder you.I don't recommend anyone to work at Gexel.

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Decent starting place

Travel Counselor (Current Employee) - Montreal, QC - 2 May 2023

Pros:- Work-from-home- Interesting material on some campaigns- Fun colleagues- Kind managersCons:- Poor management with high turnover; lack of clarity and consistency- Low pay - Shift rotations can be unfair and last much longer than what initially promised in the hiring guidelines- Little workplace culture or team building - Monthly bonuses hardly ever honoured- Lack of significant growth opportunities

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Travaille très fatiguant mentalement,

Agent de soutien technique (Former Employee) - Montréal, QC - 27 April 2023

Salaire minimum pour les taches qu’ils demande de faire , exploitation d’employé .Je vous déconseille fortement cette entreprise.

Pros

Aucun, aide psychologiques( dialogue) vous en aurez même jamais besoin lol

Cons

Tous … apart le Teletravail

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Bad salary and no possibilities to move up

Customer Service Agent (Former Employee) - Home based - 7 April 2023

This is a company where you will work for a different company. For example Bell, Videotron, etc... But you won't get paid well and there is no possibilities for you to get a raise. Now let's say videotron and gexel thinks you are great, well... You won't get any promotions. Because you don't work for videotron, you work for gexel. Gexel can promote you inside gexel but never inside videotron. And going up within gexel is very limited and i highly doubt they pay well. Training was also very rushed and overcrowded.If you want a job for long term, this is a bad place to apply. If you want a job for a few weeks/months , it's still the last place you want to apply because they will pay you better elsewhere.

Pros

Diversity and inclusion is good. Very easy to get hired

Cons

Bad salary. Rushed training. Extremely limited advancement. Impossible to get a raise

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Stressful

Customer Service Representative (Former Employee) - Montreal, QC - 4 April 2023

Apply here if you're desperate. They don't care about their employees. You're just a number. The supervisors are very inconsiderate. They forget that you're human too. Very high turnover.

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Fun at first, but got hectic afterwards.

Call Centre Agent (Former Employee) - Décarie, QC - 16 March 2023

At the beginning it was fun and the colleagues were nice to work with. However, as it got busier, the focus was primarily on quantity rather than quality.

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Bon

Representative Inside Sales (Former Employee) - Montréal, QC - 13 March 2023

Generalement un bon overall mais ca fait longtemps que je ny suis plus

Pros

Assurance

Cons

Nombre d’appels recu

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Poor management

Customer Service Representative (Former Employee) - Montreal Quebec - 7 February 2023

Not stable.. Low pay.. Not much perks.. They will train you in other campaigns.. I suggest to try other companies first as there are better ones out there..

Pros

Okay for a starter

Cons

Poor management

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No transparency

Customer Service Agent (Former Employee) - Remote - 31 January 2023

Gexel is only a good place to work when they need you. If you are in a campaign which doesn't have a high season they ill not care about you, give you a warning for every small detail, and eventually get rid of you. Super micromanaged, not in a correct way. They will change your schedule and hours so much without notice

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Terrible

Customer Service (Current Employee) - Montréal, QC - 18 January 2023

ce sont des patrons ignorants qui m'ont dit que je suis subordonné et qu'ils paient mon salaire et que je dois faire ce qu'ils veulent peu importe que cela me touche ou non, ils veulent changer de campagne sans avertissement et tout le temps comme si nous étions des esclaves et robots.

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Not mad

E-COMMERCE (Former Employee) - Montréal, QC - 8 December 2022

You gain good experiences for your next job. If you perform, you get assigned more responsibilities, but do not expect a raise from having more daily tasks than the majority of the employees. You are a number to them.

Pros

Good work experience

Cons

Pay is lower than it should be

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GeXeL est une boîte exemplaire

Télé conseillère (Former Employee) - Laval, QC - 28 November 2022

GeXeL telecom a une bonne réputation à aussi une très bonne réputation je souhaite faire partie de votre entreprise expérimentée cette rigueur et l excellence

Pros

Tous ce qui va du droit de l entreprise

Cons

Assurance maladie

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The pay DOES not equal the level of involvement and knowledge needed.

Reservation Agent (Current Employee) - Montreal, QC - 26 November 2022

We are officially known as 'registration agents' but our job is WAY more than that.We work in the travel industry and the actual reservation of a trip is about 25% of our workload. The rest is spent figuring out how to help the client get out of a bind, find credits from previous trips, etc. All of this work and there is NO COMMISSION compensation on the part of the client. We do all the work yet get nothing in return. I LOVE what I do but this is a situation then needs to be looked over seriously by management as we have a ver high turnover rate and this is bad for the clients.

Pros

Work from Home - Have a nice team of colleagues and supervisors

Cons

Computer system often problematic, the pay REALLY does not equal the level of knowledge needed to do this job right, management too focused on 'rules' and not enough on actually treating the client as they should.

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