Supervisor (Former Employee) – Ontario – 6 January 2019
Senior management is completely out of touch with the day to day operations. Most departments are extremely understaffed leading to long hours on a regular basis where overtime is expected, and staff constantly working under pressure.
Cage Supervisor (Current Employee) – Burnaby, BC – 9 January 2019
I love working at Gateway casinos due to its fun environment. I have been working here since I came to Canada. I started as cashier and now I am Cage supervisor. My lovely co-workers are the reason that I learned so much there. I am always excited to go there on my Mondays. :)
BINGO CALLER (Former Employee) – Newton, BC – 6 December 2018
great to see all the regular customers each day. Staff was great as most had worked together for many years. we were all like family. we all worked as a team and helped out each other when needed. the work place was a joy to come to each day.
Employee (Current Employee) – Ontario – 3 December 2018
One of the locations, & the management/supervision is absolutely terrible. Lack of hiring enough bodies for all departments for the amount of productivity they need to meet on a daily basis. Lack of in-house training.
Typical day at work usually consists of overworked employees, very low motivation. The culture of the company is normally like anywhere else, you have both types of employees, the ones whom go to work just to work, & others whom go to work to make other peoples day stressful & exhausting.
The hardest part of the job especially listed above is keeping a smile on your face while others tell you how to do your job that haven't been in your position. Keep an open mind about techniques from others who have though.
The most enjoyable part of the job is connecting with those who that build a trust with you creating a bond to make sure a job gets done efficiently.
Hostess/Server (Current Employee) – Kelowna, BC – 21 November 2018
Went on strike for 5 months. Company does not care for staff or patrons. Pay was below min wage, Management were bullies, they were not consistent, or willing to accommodate people for personal appts. There are staff that have areas to cry in while on shift.
Cage Manager (Former Employee) – New Westminster, BC – 9 November 2018
Position Duties: Daily audit of cash received, reconciliation of all contents in vault, possession and responsibility of all on-site casino assets, as well as the supervision and co-ordination of all departmental staff.
Slot Supervisor (Current Employee) – Woodstock, ON – 5 November 2018
There were a lot of promises when Gateway took over from OLG in Ontario. After the first year things went downhill fast. Front line and mid level management are completely disengaged. Communication is terrible. There is no planning, just reacting to changes. Almost all departments are under staffed. Hiring process takes an incredibly long time. Small raises if you're lucky. 5% in over 5 years.
prefer not to say (Former Employee) – Edmonton, AB – 1 November 2018
No support for staff or management. The GM is more concerned about getting accolades and spending time at other casinos - showing up reeking of alcohol in the middle of the afternoon. If you are good with sucking up to people this is a great place to work. The company didn't do their research when developing this property - no parking for guests and staff, public transit is unreliable and the union only supports staff members who are terrible in every aspect of their job.
If you want to bend over and take it they will give it. But make no mistake it wont matter how hard you work, how pleasent you are, how great you are at your job, you sre disposable. You donot count for anything. You are better of at Walmart! This place ranks zero zero minus zero!!! Dont do it stay away.
Slot Attendant (Current Employee) – Hanover, ON – 14 October 2018
You are just a number or as someone put it, just a body on the floor. no weekends off all summer and looks like its not happening this fall either. hard to go into a place that makes you feel like a nobody.
Surveillance Operator (Former Employee) – New Westminster, BC – 10 October 2018
-Terrible manager, uncommunicative -If you want to work weekends graveyards without getting any days off, jobs for you -Might get bumped in seniority list because someone can come back and have more hours worked within the company -Manager needs over 2 years advance notice for days off request -5 minute interview, will land the job
-Coworkers are good people -Jobs easy -Long hours -Decent Wage
A middle of the road job to gain experience for something else. Comfortable place to be but little mobility if you are looking to advance.
Gaming Security Officer (Current Employee) – Burnaby, BC – 10 October 2018
It is a job. Better than most security work but if you are experienced and good you can find better positions and better pay. Much of the shift is occupied by maintaining access at a door and walking the floor.
Line Cook - Food and Beverage (Former Employee) – London, ON – 25 September 2018
If you can deal with a lot of bs in F&B you can make it anywhere at the casino. Was a struggle a couple of times. mostly the manager from the F&B department is a complete idiot. Most people complain about working there but continue to work there.
Employee (Current Employee) – London, ON – 24 September 2018
Typically you have your boss breathe down your neck and tell you to go faster and do more with less staff. Increased work load, impossible deadlines, breaks and lunches ignored. Regularly short staffed and it shows in the customer comments. Culture is sad. People come to work expecting the next round of layoffs.
Free soft drinks in the lunch room.
Always short staffed. Cant schedule properly with the staff they have. Impossible work loads.