Gateway Casinos & Entertainment Ltd.
Gateway Casinos & Entertainment Ltd. Employee Reviews
Found 139 reviews matching the search See all 144 reviews
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Think twice before accepting employment here!
Supervisor (Former Employee) – Ontario – 6 January 2019
Senior management is completely out of touch with the day to day operations.
Most departments are extremely understaffed leading to long hours on a regular basis where overtime is expected, and staff constantly working under pressure.
Most departments are extremely understaffed leading to long hours on a regular basis where overtime is expected, and staff constantly working under pressure.
Fun work place with co-operative co workers
Cage Supervisor (Current Employee) – Burnaby, BC – 9 January 2019
I love working at Gateway casinos due to its fun environment. I have been working here since I came to Canada. I started as cashier and now I am Cage supervisor. My lovely co-workers are the reason that I learned so much there. I am always excited to go there on my Mondays. :)
Pros
free parking
Cons
graveyard shifts
Many coworkers regret taking a job here and want to quit
Head office employee (Current Employee) – Burnaby, BC – 1 January 2019
- I have never experienced such a high turnover in an office before joining Gateway
- Low salaries. Many people are severely underpaid. Too many good employees already left and will be leaving due to this issue
- Terrible and very disorganized management. It seems they run the
company with no plan in mind. No communication.
- HR is a joke - no leadership at all
- Rampant office politics
- No promotions unless you are with the "right manager" (regardless of your skills and readiness for promotion). Many good employees left and will be leaving for this
- We no longer have sufficient work space and management doesn't care about it. Shouldn't we move to a bigger space?! why are we keep hiring people if we clearly don't have enough space to put them?
- Low salaries. Many people are severely underpaid. Too many good employees already left and will be leaving due to this issue
- Terrible and very disorganized management. It seems they run the
company with no plan in mind. No communication.
- HR is a joke - no leadership at all
- Rampant office politics
- No promotions unless you are with the "right manager" (regardless of your skills and readiness for promotion). Many good employees left and will be leaving for this
- We no longer have sufficient work space and management doesn't care about it. Shouldn't we move to a bigger space?! why are we keep hiring people if we clearly don't have enough space to put them?
Pros
You tell me!
Cons
Too many to list
Fast paced, well-managed, fun place to work
Human Resources (Current Employee) – Burnaby, BC – 20 December 2018
Life is never boring at Gateway - change is definitely a constant!
Management is professional and easy to approach and amazing coworkers make it a pleasure to come to work!
Management is professional and easy to approach and amazing coworkers make it a pleasure to come to work!
Pros
Opportunities to learn/advance
Toxic environment
Front Line Staff (Current Employee) – Sudbury, ON – 14 December 2018
Once was a good company to work for. But, since gateway took over, many job cuts, bad customer service, and a lot of bad feelings. A lot of movement within due to staff shortages.
Pros
Wages, unionized
Cons
No job security unless higher seniority. Understaffed.
being a bingo caller
BINGO CALLER (Former Employee) – Newton, BC – 6 December 2018
great to see all the regular customers each day. Staff was great as most had worked together for many years. we were all like family. we all worked as a team and helped out each other when needed. the work place was a joy to come to each day.
Pros
free coffee
Cons
long hours
I don't recommend it
Employee (Current Employee) – Ontario – 3 December 2018
One of the locations, & the management/supervision is absolutely terrible. Lack of hiring enough bodies for all departments for the amount of productivity they need to meet on a daily basis. Lack of in-house training.
Typical day at work usually consists of overworked employees, very low motivation. The culture of the company is normally like anywhere else, you have both types of employees, the ones whom go to work just to work, & others whom go to work to make other peoples day stressful & exhausting.
The hardest part of the job especially listed above is keeping a smile on your face while others tell you how to do your job that haven't been in your position. Keep an open mind about techniques from others who have though.
The most enjoyable part of the job is connecting with those who that build a trust with you creating a bond to make sure a job gets done efficiently.
Typical day at work usually consists of overworked employees, very low motivation. The culture of the company is normally like anywhere else, you have both types of employees, the ones whom go to work just to work, & others whom go to work to make other peoples day stressful & exhausting.
The hardest part of the job especially listed above is keeping a smile on your face while others tell you how to do your job that haven't been in your position. Keep an open mind about techniques from others who have though.
The most enjoyable part of the job is connecting with those who that build a trust with you creating a bond to make sure a job gets done efficiently.
Pros
Salary
Cons
Management
Terrible
Hostess/Server (Current Employee) – Kelowna, BC – 21 November 2018
Went on strike for 5 months. Company does not care for staff or patrons. Pay was below min wage, Management were bullies, they were not consistent, or willing to accommodate people for personal appts. There are staff that have areas to cry in while on shift.
Run.
prefer not to disclose (Former Employee) – Edmonton, AB – 12 November 2018
If you value your mental health, do not work here.
Union did nothing other than protect useless staff.
My typical day consisted of bullying, harassment, and intimidation from management.
This place needs a complete management clean out from the top down. Start from scratch.
Union did nothing other than protect useless staff.
My typical day consisted of bullying, harassment, and intimidation from management.
This place needs a complete management clean out from the top down. Start from scratch.
Pros
none
Cons
everything
Cash Cage Manager
Cage Manager (Former Employee) – New Westminster, BC – 9 November 2018
Position Duties: Daily audit of cash received, reconciliation of all contents in vault, possession and responsibility of all on-site casino assets, as well as the supervision and co-ordination of all departmental staff.
Down hill quickly
Slot Supervisor (Current Employee) – Woodstock, ON – 5 November 2018
There were a lot of promises when Gateway took over from OLG in Ontario. After the first year things went downhill fast. Front line and mid level management are completely disengaged.
Communication is terrible.
There is no planning, just reacting to changes.
Almost all departments are under staffed.
Hiring process takes an incredibly long time.
Small raises if you're lucky. 5% in over 5 years.
Communication is terrible.
There is no planning, just reacting to changes.
Almost all departments are under staffed.
Hiring process takes an incredibly long time.
Small raises if you're lucky. 5% in over 5 years.
Pros
Decent wage
Cons
Bad hours, little to no room for advancement
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No Support
prefer not to say (Former Employee) – Edmonton, AB – 1 November 2018
No support for staff or management. The GM is more concerned about getting accolades and spending time at other casinos - showing up reeking of alcohol in the middle of the afternoon. If you are good with sucking up to people this is a great place to work. The company didn't do their research when developing this property - no parking for guests and staff, public transit is unreliable and the union only supports staff members who are terrible in every aspect of their job.
Cons
No parking
Don’t regret working here
Table Games Dealer (Current Employee) – Edmonton, AB – 25 October 2018
Working here has taught me patience. Where else can you work 45 min and get a 15 min break ever hour. Pit bosses are quite helpful & the discounts and the restaurants help.
Pros
Breaks
Cons
If tables are quiet it gets boring
Worked here
Busboy (Former Employee) – Ssm – 16 October 2018
If you want to bend over and take it they will give it. But make no mistake it wont matter how hard you work, how pleasent you are, how great you are at your job, you sre disposable. You donot count for anything. You are better of at Walmart! This place ranks zero zero minus zero!!! Dont do it stay away.
Pros
No pros
Cons
Tomany cons
Employees are like family, but its killing its employees due to understaffing.
Employee (Current Employee) – London, ON – 16 October 2018
The staff are the main and best reason to stay. Everyone keeps everyone else sane. The supervisors are quite kind, but the place has a dreadfully small amount of staff for how popular the casino is.
This forces current employees to work past their limits every night, working 2 person jobs with only 1 employee.
No weekends off due to constant weekend events taking place.
They seem to be very picky about hiring new staff, and due to the before-mentioned popularity of the casino, newcomers are generally quick to leave due to the lack of time from veterans to teach.
If they just kept a good amount of staff to reduce the amount of overworking thats being done, most of the problems would be alleviated to some extent.
This forces current employees to work past their limits every night, working 2 person jobs with only 1 employee.
No weekends off due to constant weekend events taking place.
They seem to be very picky about hiring new staff, and due to the before-mentioned popularity of the casino, newcomers are generally quick to leave due to the lack of time from veterans to teach.
If they just kept a good amount of staff to reduce the amount of overworking thats being done, most of the problems would be alleviated to some extent.
Pros
Free drinks, Staff relations are among the best
Cons
Tedious hours, scheduling issues, consistently understaffed
just a job
Slot Attendant (Current Employee) – Hanover, ON – 14 October 2018
You are just a number or as someone put it, just a body on the floor. no weekends off all summer and looks like its not happening this fall either. hard to go into a place that makes you feel like a nobody.
Pros
its a job
Cons
its a horrible place to have work life balance
3 month review at Starlight
Surveillance Operator (Former Employee) – New Westminster, BC – 10 October 2018
-Terrible manager, uncommunicative
-If you want to work weekends graveyards without getting any days off, jobs for you
-Might get bumped in seniority list because someone can come back and have more hours worked within the company
-Manager needs over 2 years advance notice for days off request
-5 minute interview, will land the job
-Coworkers are good people
-Jobs easy
-Long hours
-Decent Wage
-If you want to work weekends graveyards without getting any days off, jobs for you
-Might get bumped in seniority list because someone can come back and have more hours worked within the company
-Manager needs over 2 years advance notice for days off request
-5 minute interview, will land the job
-Coworkers are good people
-Jobs easy
-Long hours
-Decent Wage
Pros
Good Coworkers
Cons
Terrible Manager
A middle of the road job to gain experience for something else. Comfortable place to be but little mobility if you are looking to advance.
Gaming Security Officer (Current Employee) – Burnaby, BC – 10 October 2018
It is a job. Better than most security work but if you are experienced and good you can find better positions and better pay. Much of the shift is occupied by maintaining access at a door and walking the floor.
Management is terrible
Surveillance Operator (Former Employee) – Edmonton, AB – 27 September 2018
Supervisors and management are rude, not approachable, and lack basic interpersonal skills. With terrible management and supervisors comes a very harsh work environment. Benefits and pay are average.
Pros
no pros I can think of
Cons
management/ supervisors
NOT that bad
Line Cook - Food and Beverage (Former Employee) – London, ON – 25 September 2018
If you can deal with a lot of bs in F&B you can make it anywhere at the casino. Was a struggle a couple of times. mostly the manager from the F&B department is a complete idiot. Most people complain about working there but continue to work there.
Pros
benefits and pension full time
Cons
Bosses don't care about you at all.
Driving the place into the ground
Employee (Current Employee) – London, ON – 24 September 2018
Typically you have your boss breathe down your neck and tell you to go faster and do more with less staff. Increased work load, impossible deadlines, breaks and lunches ignored.
Regularly short staffed and it shows in the customer comments.
Culture is sad. People come to work expecting the next round of layoffs.
Regularly short staffed and it shows in the customer comments.
Culture is sad. People come to work expecting the next round of layoffs.
Pros
Free soft drinks in the lunch room.
Cons
Always short staffed. Cant schedule properly with the staff they have. Impossible work loads.