Supervisor (Former Employee) – Ontario – 6 January 2019
Senior management is completely out of touch with the day to day operations. Most departments are extremely understaffed leading to long hours on a regular basis where overtime is expected, and staff constantly working under pressure.
Bartender/Server (Former Employee) – Point Edward, ON – 15 February 2019
They are heartless. They cut our hours so none of us can receive benefits anymore. Some have worked here 20 years and are getting their benefits ripped away from their families. This company made PART TIMERS work 40+ hours in the summer time with no leeway. We were absolutely worked to the bone. Sometimes they made us work twice in one day and framed the first shift as training so they got away with it. Multiple employees went on medical leave. Now in the winter time we are getting 6 HOURS a week. WE ARE BEING TREATED AWFUL! Constantly being watched by management who wont even introduce themselves to us. The higher ups don't care about us at all. The atmosphere is TOXIC from the higher ups constantly criticizing the wrong people. The workers are doing as their told and are scared to lose their families livelihood yet all the company wants is US, THE WORKERS to somehow fix their business? The reputation has been ruined by the company themselves. Not the bartenders & servers.
Managers are rude and impersonal, no hours, no reason to stay.
Food and Beverage Server (Former Employee) – London, ON – 9 February 2019
I would never recommend working here. The turnover is absolutely ridiculous. Expect to work 6 days a week consecutively on a regular basis because this department cannot keep staff. Staff are constantly and consistently undervalued and underappreciated. The managment is a complete joke and I have attended several food and beverage meetings where the staff are talked to in a very negative manner. Instead of addressing things appropriately and praising the staff for their hard work the food and beverage manager discussed all the negative things that she heard. Honestly being told " hey you are doing great job" goes a long way but the manager of that department cannot even do that. Staff members that have been working at this casino for more than 10 years have left because the environment has become so horrible. Gateway really needs to look at why they are losing staff in this department at such an alarming rate. I am happy that I was able to find a way better job my home and family life was suffering because I could never get any time off. My vacation days were constantly denied because of understaffing. There is no work/life balance. Its really awful when a place of employment drives out great employees all because they do not know how to manage a department. Teamwork is a thing and treating your employees like they are all disposable will get you no where. I know many people that have literally had a supervisor walk them out half way into their shift because they were treated so poorly that quitting their job here was way better than getting paycheque. If you are thinkingmore... about applying to any jobs at gateway i would think again... because this job with leave you feeling exhausted and miserable and youll more than likely be treated very poorly. I am greatful that I did have some great coworkers to get me through the bad days but that even wasnt enough to keep me working at such a bad establishment. Best of luck to anyone that works there... you'll definitely need it. Avoid working here at all cost.....less
Coworkers help you survive your work shift
Poor management, toxic work environment, under staffing, bullying
Cage and Coin Cashier (Current Employee) – Woodstock, ON – 20 January 2019
The job itself is great, and most coworkers are amazing! Day to day is pretty easy count the money and make sure you balance at the end of the night, however we are continously under staffed which means we are being over worked and have little to no time off. They are NOT flexible with hours, like they claim. All processes are EXTREMELY slow here, if they say you'll hear from them within a week expect it to be more like 2-3 weeks. Also the system we run on continously crashes and our machines are down every other day with no one except supervisors to "fix" them. Gateway does not care about your mental health or you as a person, and they treat you as though you are VERY disposable. BUT they pay you decently.
Cage Supervisor (Current Employee) – Burnaby, BC – 9 January 2019
I love working at Gateway casinos due to its fun environment. I have been working here since I came to Canada. I started as cashier and now I am Cage supervisor. My lovely co-workers are the reason that I learned so much there. I am always excited to go there on my Mondays. :)
BINGO CALLER (Former Employee) – Newton, BC – 6 December 2018
great to see all the regular customers each day. Staff was great as most had worked together for many years. we were all like family. we all worked as a team and helped out each other when needed. the work place was a joy to come to each day.
Employee (Current Employee) – Ontario – 3 December 2018
One of the locations, & the management/supervision is absolutely terrible. Lack of hiring enough bodies for all departments for the amount of productivity they need to meet on a daily basis. Lack of in-house training.
Typical day at work usually consists of overworked employees, very low motivation. The culture of the company is normally like anywhere else, you have both types of employees, the ones whom go to work just to work, & others whom go to work to make other peoples day stressful & exhausting.
The hardest part of the job especially listed above is keeping a smile on your face while others tell you how to do your job that haven't been in your position. Keep an open mind about techniques from others who have though.
The most enjoyable part of the job is connecting with those who that build a trust with you creating a bond to make sure a job gets done efficiently.
Hostess/Server (Current Employee) – Kelowna, BC – 21 November 2018
Went on strike for 5 months. Company does not care for staff or patrons. Pay was below min wage, Management were bullies, they were not consistent, or willing to accommodate people for personal appts. There are staff that have areas to cry in while on shift.
Cage Manager (Former Employee) – New Westminster, BC – 9 November 2018
Position Duties: Daily audit of cash received, reconciliation of all contents in vault, possession and responsibility of all on-site casino assets, as well as the supervision and co-ordination of all departmental staff.
Slot Supervisor (Current Employee) – Woodstock, ON – 5 November 2018
There were a lot of promises when Gateway took over from OLG in Ontario. After the first year things went downhill fast. Front line and mid level management are completely disengaged. Communication is terrible. There is no planning, just reacting to changes. Almost all departments are under staffed. Hiring process takes an incredibly long time. Small raises if you're lucky. 5% in over 5 years.
prefer not to say (Former Employee) – Edmonton, AB – 1 November 2018
No support for staff or management. The GM is more concerned about getting accolades and spending time at other casinos - showing up reeking of alcohol in the middle of the afternoon. If you are good with sucking up to people this is a great place to work. The company didn't do their research when developing this property - no parking for guests and staff, public transit is unreliable and the union only supports staff members who are terrible in every aspect of their job.
If you want to bend over and take it they will give it. But make no mistake it wont matter how hard you work, how pleasent you are, how great you are at your job, you sre disposable. You donot count for anything. You are better of at Walmart! This place ranks zero zero minus zero!!! Dont do it stay away.
Slot Attendant (Current Employee) – Hanover, ON – 14 October 2018
You are just a number or as someone put it, just a body on the floor. no weekends off all summer and looks like its not happening this fall either. hard to go into a place that makes you feel like a nobody.
Surveillance Operator (Former Employee) – New Westminster, BC – 10 October 2018
-Terrible manager, uncommunicative -If you want to work weekends graveyards without getting any days off, jobs for you -Might get bumped in seniority list because someone can come back and have more hours worked within the company -Manager needs over 2 years advance notice for days off request -5 minute interview, will land the job
-Coworkers are good people -Jobs easy -Long hours -Decent Wage