Gateway Casinos & Entertainment Limited Employee Reviews

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fun workers
dealer (Former Employee) –  Burnaby, BC29 April 2018
decent job for no skilled person

they train you and a fairly easy job that pays the bills

but you are going to get graveyard shift, most likely 22:00-06:00

or 20:00- 04:00
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Business is slow for multiple reasons.
Cage Cashier (Current Employee) –  Edmonton, AB18 April 2018
Not much room for advancement. No signs of accountability within every department. Management needs to learn from other casinos on how to be successful.
Pros
There are some great people that work there.
Cons
Business is too slow.
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Fun staff, benefits are very good, management is always overwhelmed and there are staffing issues
Hostess/Server/Busser (Current Employee) –  London, ON14 April 2018
I enjoy working with much of the staff. Also the benifits for part time work is really helpful.
However because of the transition into the Western Fair district, Gateway has had problems keeping staff and seem to be freezing the hiring process resulting in severe staff upkeep. Stress levels are high in my department and everyone maintains AT LEAST 2 person required tasks and responsiblities. Staff seems to come and go too fast.
Pros
Good benifits
Cons
Short staffing
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Wish it were better
Dual Rate Slot Supervisor (Current Employee) –  Ontario26 March 2018
Lots of changes are currently in process. Gateway seems to be about the all mighty dollar and profits. Taking care of their employees and customers is not their number one target, which they actively promote.

Morale of the work place has dropped a huge amount since the major switch from OLG to Gateway Casinos, clearly not for the better, from an employee stand point.
Pros
Benefits, Great Front Line Staff
Cons
near impossible to advance or gain additional hours
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Job was 24/7 but was able to work from home
F &B Systems Administrator (Former Employee) –  Burnaby, BC27 February 2018
A typical day at work is working with the teams at the various locations and assisting with the F&B systems.

Most enjoyable part of the job was seeing each project through to the conclusion and then maintaining and improving on the systems.
Pros
able to work from home
Cons
Long Hours
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F&b
Server (Former Employee) –  London, ON31 January 2018
Very negative atmosphere, management only cares when you don't go above and beyond when you usually, but will pat the person beside you on the back for doing less than expected. Lots of gossip and hardly any teamwork displayed. I was there for almost 2 years and there are no windows and it honestly just sucks the life out of you. most servers get 1 day off a week and always understaffed. The pay however, is competitive and the benefits aren't bad. A lot of miscommunication if any swell. Very poor hours and it's difficult to attain another job and they don't work around schedules at all, so if you're a student, do not apply here.
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Horrible company - stay away
Surveillance Operator (Current Employee) –  Point Edward, ON21 January 2018
The worst company I’ve worked for
They do not care about healthy life balance
We are under staffed - no wage increase- can’t take vacation - no training . Better to go work at a minimum wage job at healthy hours for better managers

Toxic atmosphere having to watch people say in and day out waste their money and ruin their lives.
Pros
Free food
Cons
Hours, pay, atmosphere
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Negative corporate culture
human resources (Current Employee) –  Headquarters, BC15 January 2018
The corporate culture at head office is demoralizing. It is very "clicky" especially the HR department, which should be anything but that. There is no team environment, and there is a lot of favoritism. There is a lot of gossip, and co-workers are regularly talked about in a negative manner. Culture trickles down from top down, and HR plays a very significant role in the company culture.

It is sad that a company as big as Gateway has such a poor company culture, and that the very person responsible for organizational culture in HR is leading to an environment where gossiping, swearing, and talking about employees is considered okay.

There is very little growth or development opportunities at corporate office.

If you are looking for a team environment where co-workers work together and respect each other, this is definitely not the right place for you.
Pros
some of the employees are very nice
Cons
negative environment, gossip, no career advancement
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Great place to work
Security Officer (Current Employee) –  Thunder Bay, ON13 January 2018
The people I work with are great. Management has been great in solving issues as they arise. Management has also been very good to me in terms of career advancement. Overall a good place to work!
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sub par management
Surveillance Operator (Current Employee) –  New Westminster, BC11 January 2018
Unless your looking for a job that requires no imagination, drive, or skills Do Not apply here. There are too many people whom believe in the CYA attitude. Cover your butt. There are managers whom have never managed and decided to take on a dictator role instead of a mentoring role.

The hardest part of this job is seeing patrons wasting thier life saving day in and day out.

The best part of this job is the pay. They pay you fine for the mediocre job duties that you must perform.

Workplace culture at Gateway is horrendous. Over pretentious managers.
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Many warnings about how this company sets you up to fail!!! ALL TRUE!!! Minimal training, no job description, EVERYTHING thrown at you with criticism
Casino worker (Current Employee) –  Penticton, BC6 January 2018
Many warnings about how this company sets you up to fail and this is sadly true! No job description, even when this was asked for many times!! After the so called training period they will through everything under the sun at you plus anything and everything you were not even trained on. When you can't do it, because you don't know how you get constant negative criticism. You are treated with ZERO respect!! No wonder the frontline staff are unionized!!!

Penticton, General manager and managers make fun of employees or colleagues with speach impediments or disabilities, really sad
Pros
None
Cons
Zero respect, to all
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Fun but stressful
Dealer (Former Employee) –  Burnaby, BC16 December 2017
Players are friendly but some of them are not very when they are losing money.
Supervisors and management are ok. Just as anywhere else; some bad some good
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Stay away
Surveillance Operator (Former Employee) –  Edmonton, AB1 November 2017
You do not want to be in the security or surveillance departments, work over 44 hours a week and over 88 per two you do not get over time. Management has no practical experience and is a joke. Do not expect any formal training at this job and be prepared to hear no we aren't going to train you when you ask.
Pros
Work alot
Cons
Bad management and training
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gateway
Security Supervisor (Current Employee) –  Edmonton, AB14 October 2017
Good company, good pay. Management sucks but everywhere does. Various positions and room for advancement. Unionized for employees so good and bad. Overall a decent place
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Relief Table Games Supervisor
Table Games Dealer (Former Employee) –  Langley, BC4 October 2017
Working at Gateway was very memorable for me. I learned a lot, grew a lot as an individual and enjoyed my employment. Family illness had me relocate to another province so unfortunately i had to end my career.
Pros
Friendly atmosphere
Cons
no cons
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enjoy working for longtime,time to change in different menu
3rd Cook (Current Employee) –  British Columbia30 September 2017
I need to change, fresh menua for excellent area, and crowded people,. fun to work it,.well ready for interview, just let me know, so far dayoff this October wed/thu/.hardworking , and past especialy rush hour, smile with customer anytime give them excellent service,.
Pros
2for one
Cons
40hours
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Fast paced environment, heavy workload, no life-work ballance because of shift work
Cage Cashier (Current Employee) –  Burnaby, BC16 September 2017
Fast paced environment, high standards of customer service.
Heavy workload, not enough cashiers, always short staffed.
No life-work ballance because of shift work.
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Stable and fun workplace
Security Officer (Former Employee) –  Burnaby, BC13 September 2017
Stable and fun workplace. Lot of things you will learned in gaming company. Lot of personal growth can be attained in working in this company. You can be sure to attain a very good relationship with co- employee and patron as well. The hardest part of our job is when there is a promotion and the casino were almost full and the minors were trying to enter.. The most enjoyable part is when somebody won a major prize. everybody is happy.
Pros
xmas gift
Cons
suspension
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Still early days
Security Supervisor EMR & First Aid instructor (Current Employee) –  Greater Sudbury, ON4 August 2017
Still early days since Gateway took over, waiting for good things to come to Ontario. Hoping for better schedules and staffing levels to increase providing more flexibility.
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Managment
Food and Beverage Manager (Current Employee) –  Grand Villa Casino Edmonton15 July 2017
Very fast paced energetic environment. Lots of pressure from upper management to increase sales. Bonuses are pulled if you do not achieve overly high sales expectations.
Pros
Free meals
Cons
Long hours 10-12
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Overall rating

3.0
Based on 51 reviews
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Ratings by category

2.6Work/Life Balance
3.3Salary/Benefits
2.6Job Security/Advancement
2.4Management
2.7Culture