Gateway Casinos & Entertainment Limited Employee Reviews

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great place to grow
Surveillance Operator (Former Employee) –  Vancouver, BC22 August 2018
Work was good, the customers make or break your day :D
The social commitees work on improving your day to day grind, implementing different events to keep morale strong
Pros
freindly
Cons
open all the time
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Terrible place
Security Guard (Former Employee) –  Clinton, ON7 August 2018
Be prepared to be a slave, they don't care about your health and we'll being, make you work ridiculous shifts no time off no incentive to working for this garbage company
Pros
Fellow coworkers
Cons
Gateway
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Terrible place to work
Security Officer (Current Employee) –  Clinton, Ontario6 August 2018
Gateway is a terrible company to work for. Many full time employee's that have been here for 10+ years have been receiving buy-out packages and are being asked to re-apply for their jobs back. However, at a lower wage with no benefits and they have to start back out on the bottom of the totem pole again. No one's job is secure and everyone is on edge because of that. Many employee's that have also been here for 10+ years make the same wage as new hires meaning there are absolutely no incentives to stay. They currently make every department work understaffed while making employees work over 44+ hours each week WITHOUT overtime. They will make you work 3 different shifts (Days, Afternoons, Overnights) all within a span of 3 days with little to no time off. Therefore, getting time off is unheard of - even if you request time off they WILL NOT give it to you. They will also change your schedule multiple times with little to no notice. Even if you had time booked off - they do not care. Be prepared to work every single weekend as well, no matter how long you have been here for. To Gateway you are just a number, nothing else. They are not accommodating what so ever to fit a healthy work/life balance. All they care about is saving as much money as possible. Very toxic work environment, I would recommend to stay away. DO NOT get trapped here like many others, its not worth it. Only Pro to this company is the decent stating wage and other friendly employee relations.
Pros
Good wage, Employee relations
Cons
Everything else
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Gateway
Digital Marketing Manager (Current Employee) –  Burnaby, BC20 July 2018
Gateway Casinos & Entertainment allows you to expand your skill set, and work with great people across the country. With properties in BC, Alberta, and Ontario you are able to expand your network, and build relationships with a wide variety of people.

The strong leadership from the executive level allows your always be learning.
Pros
Ability to learn from experienced industry veterans
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Toxic Environment
Security Officer (Current Employee) –  Dresden, ON2 July 2018
I'm a current employee in Ontario and ever since Gateway took over OLG, employee morale has never been so low. This workplace feels so toxic and unenjoyable. The pay is good for how hard you actually work (very little, a lot of just standing around) the hardest part of my job is actually staying awake, it feels like you actually lose brain cells just twiddling your thumbs around. If your plan is to just use this place as a stepping stone to get into policing from security it is an ok place to work. But be careful so many of us have gotten trapped into the benefits and pay.
Management doesn't care about it's front line employees one bit. We run short constantly, Customer service has gone out the window.
Pros
pay, benefits
Cons
Extreme toxic environment, poor management
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Good place to work, everyone works as a team
Line Cook, Breakfast, Lunch and Supper (Current Employee) –  Dresden, ON29 April 2018
Great place to work, everyone helps each other out when we can. Everyone is friendly and happy to be there. Also has a great pension and benefit package once your in the union and have your time in! :)
Pros
pension, benefits, pay, people, customers
Cons
shifts are all over(days, mids or nights within a short period of time- 3 days)
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fun workers
dealer (Former Employee) –  Burnaby, BC29 April 2018
decent job for no skilled person

they train you and a fairly easy job that pays the bills

but you are going to get graveyard shift, most likely 22:00-06:00

or 20:00- 04:00
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Fun staff, benefits are very good, management is always overwhelmed and there are staffing issues
Hostess/Server/Busser (Current Employee) –  London, ON14 April 2018
I enjoy working with much of the staff. Also the benifits for part time work is really helpful.
However because of the transition into the Western Fair district, Gateway has had problems keeping staff and seem to be freezing the hiring process resulting in severe staff upkeep. Stress levels are high in my department and everyone maintains AT LEAST 2 person required tasks and responsiblities. Staff seems to come and go too fast.
Pros
Good benifits
Cons
Short staffing
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Wish it were better
Dual Rate Slot Supervisor (Current Employee) –  Ontario26 March 2018
Lots of changes are currently in process. Gateway seems to be about the all mighty dollar and profits. Taking care of their employees and customers is not their number one target, which they actively promote.

Morale of the work place has dropped a huge amount since the major switch from OLG to Gateway Casinos, clearly not for the better, from an employee stand point.
Pros
Benefits, Great Front Line Staff
Cons
near impossible to advance or gain additional hours
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Job was 24/7 but was able to work from home
F &B Systems Administrator (Former Employee) –  Burnaby, BC27 February 2018
A typical day at work is working with the teams at the various locations and assisting with the F&B systems.

Most enjoyable part of the job was seeing each project through to the conclusion and then maintaining and improving on the systems.
Pros
able to work from home
Cons
Long Hours
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F&b
Server (Former Employee) –  London, ON31 January 2018
Very negative atmosphere, management only cares when you don't go above and beyond when you usually, but will pat the person beside you on the back for doing less than expected. Lots of gossip and hardly any teamwork displayed. I was there for almost 2 years and there are no windows and it honestly just sucks the life out of you. most servers get 1 day off a week and always understaffed. The pay however, is competitive and the benefits aren't bad. A lot of miscommunication if any swell. Very poor hours and it's difficult to attain another job and they don't work around schedules at all, so if you're a student, do not apply here.
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Horrible company - stay away
Surveillance Operator (Current Employee) –  Point Edward, ON21 January 2018
The worst company I’ve worked for
They do not care about healthy life balance
We are under staffed - no wage increase- can’t take vacation - no training . Better to go work at a minimum wage job at healthy hours for better managers

Toxic atmosphere having to watch people say in and day out waste their money and ruin their lives.
Pros
Free food
Cons
Hours, pay, atmosphere
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Negative corporate culture
human resources (Current Employee) –  Headquarters, BC15 January 2018
The corporate culture at head office is demoralizing. It is very "clicky" especially the HR department, which should be anything but that. There is no team environment, and there is a lot of favoritism. There is a lot of gossip, and co-workers are regularly talked about in a negative manner. Culture trickles down from top down, and HR plays a very significant role in the company culture.

It is sad that a company as big as Gateway has such a poor company culture, and that the very person responsible for organizational culture in HR is leading to an environment where gossiping, swearing, and talking about employees is considered okay.

There is very little growth or development opportunities at corporate office.

If you are looking for a team environment where co-workers work together and respect each other, this is definitely not the right place for you.
Pros
some of the employees are very nice
Cons
negative environment, gossip, no career advancement
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Great place to work
Security Officer (Current Employee) –  Thunder Bay, ON13 January 2018
The people I work with are great. Management has been great in solving issues as they arise. Management has also been very good to me in terms of career advancement. Overall a good place to work!
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sub par management
Surveillance Operator (Current Employee) –  New Westminster, BC11 January 2018
Unless your looking for a job that requires no imagination, drive, or skills Do Not apply here. There are too many people whom believe in the CYA attitude. Cover your butt. There are managers whom have never managed and decided to take on a dictator role instead of a mentoring role.

The hardest part of this job is seeing patrons wasting thier life saving day in and day out.

The best part of this job is the pay. They pay you fine for the mediocre job duties that you must perform.

Workplace culture at Gateway is horrendous. Over pretentious managers.
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Many warnings about how this company sets you up to fail!!! ALL TRUE!!! Minimal training, no job description, EVERYTHING thrown at you with criticism
Casino worker (Current Employee) –  Penticton, BC6 January 2018
Many warnings about how this company sets you up to fail and this is sadly true! No job description, even when this was asked for many times!! After the so called training period they will through everything under the sun at you plus anything and everything you were not even trained on. When you can't do it, because you don't know how you get constant negative criticism. You are treated with ZERO respect!! No wonder the frontline staff are unionized!!!

Penticton, General manager and managers make fun of employees or colleagues with speach impediments or disabilities, really sad
Pros
None
Cons
Zero respect, to all
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Fun but stressful
Dealer (Former Employee) –  Burnaby, BC16 December 2017
Players are friendly but some of them are not very when they are losing money.
Supervisors and management are ok. Just as anywhere else; some bad some good
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Stay away
Surveillance Operator (Former Employee) –  Edmonton, AB1 November 2017
You do not want to be in the security or surveillance departments, work over 44 hours a week and over 88 per two you do not get over time. Management has no practical experience and is a joke. Do not expect any formal training at this job and be prepared to hear no we aren't going to train you when you ask.
Pros
Work alot
Cons
Bad management and training
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gateway
Security Supervisor (Current Employee) –  Edmonton, AB14 October 2017
Good company, good pay. Management sucks but everywhere does. Various positions and room for advancement. Unionized for employees so good and bad. Overall a decent place
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Relief Table Games Supervisor
Table Games Dealer (Former Employee) –  Langley, BC4 October 2017
Working at Gateway was very memorable for me. I learned a lot, grew a lot as an individual and enjoyed my employment. Family illness had me relocate to another province so unfortunately i had to end my career.
Pros
Friendly atmosphere
Cons
no cons
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Overall rating

2.9
Based on 56 reviews
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2.5Work/Life Balance
3.3Salary/Benefits
2.6Job Security/Advancement
2.4Management
2.6Culture