Gatestone & Co. Inc Careers and Employment
Work happinessScores based on about 186 responses to Indeed's survey on work happiness
- CEONicholas Wilson, Chairman & CEO75%approve of Nicholas Wilson, Chairman & CEO's performance
- Company size1,001 to 5,000
- RevenueHidden by employer
- IndustryBanking & Lending
- Headquarters180 Duncan Mill Road, Sui...
Incorporated in 1926, Gatestone & Co. is a privately owned Contact Center and BPO organization providing services such as; Customer Care, Technical Support, Telesales, Digital Solutions, Social Media Management, Back Office Support and Receivable Management. As an industry leader, we provide outsourced Omni-channel solutions to many brand-sensitive and Fortune 500 companies globally. In conducting our operations, Gatestone sets high standards with respect to security and compliance with physical premise and data security being our highest priorities. Gatestone has a highly experienced management team, with decades of work experience, both nationally and internationally. Our forward thinking leadership allows us to develop strong strategies and deliver top performance results for our clients.
As a result of our strategic investment in our people, unique hiring policies, technologies and process innovations Gatestone consistently delivers high quality performance and has been steadily recognized in the industry, winning several prestigious awards such as; JD Power & Associates Award for Customer Service Excellence, Call Center Excellence Award for Best Outsource Provider and Best CRM Solution Provider and GTACC Award for Service Consistency.
Salary estimated from 605 employees, users, and past and present job advertisements on Indeed.
Commerce et vente
Very fast paced depending on which program you do. I wouldn’t necessarily recommend anyone to work there considering it’s not really a place to build a career.
Everything about the management is wrong. Most of the managers are micromanagers, and some of them are not knowledgeable enough to be effective mentors. The managers also has trouble delegating tasks properly to the employees, which results in overwhelmed employees who no longer have any work-life balance.
>usually starting day with taking calls >Proper Management. >good Place >Solving customer email issues >training and meeting with employees and parties >Being self dependent on work
THE TOP MANAGEMENT WILL LIE BLATANTLY ABOUT THE JOB ROLE AND WHAT YOU CAN EXPECT. They even lied about the training, which was terrible. The employee turnover is high due to this ridiculous attitude of management, as no one wants to stick here after unveiling the truth. AVOID TAKING UP A JOB HERE AND SAVE YOURSELF FROM THE HASSLE. ALSO, THINGS WERE TERRIBLY DISORGANIZED HERE, AND IT LED TO UNWANTED CHAOS. BEWARE OF THIS CIRCUS!
insane amount of micromanaging. The managers can be very rude and condescending. There is a lack of quality control when it comes to who is hired and how we provide our services. Unorganized and unprofessional from day 1. Your job is not to help people. it is to get as much people off the phone you can , regardless of whether or not the information youre giving out makes sense. Constantly changing rules without notice and then blaming employees for not adhering to rules they were not aware of. The flexibility of changing around your schedule is the only redeeming factor. There is a high turnover rate for a reason.
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People have asked 48 questions about working at Gatestone & Co. Inc. See the answers, explore popular topics, and discover unique insights from Gatestone & Co. Inc employees.
Insights from 481 Indeed users who have interviewed with Gatestone & Co. Inc within the last 5 years.
Mostly based on financial background and customer service scenario based
the whole process was easy.
So 2 questions i can remember i was asked in the interview was: 1.) what is my long term goal? 2.) what was my biggest down fall and how did I overcome it?
- Gatestone & Co. Inc