Work wellbeing score is 70 out of 100
3.4 out of 5 stars.
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Gatestone & Co. Inc Careers and Employment

Work wellbeing

Results based on 269 responses to Indeed's work wellbeing survey.
Work wellbeing score is Average, 70 out of 100

Happiness

How enjoyable people find their day-to-day life at work
Average

Purpose

How meaningful people find their work
Average

Stress-free

How manageable people find their work stress
Average

Satisfaction

How content people feel with the way things are at work
Average

About the company

  • CEO
    Nicholas Wilson, Chairman & CEO
    75%
    approve of Nicholas Wilson, Chairman & CEO's performance
  • Company size
    Hidden by employer
  • Revenue
    Hidden by employer
  • Industry
    Banking & Lending
  • Headquarters
    Toronto, ON
  • Link
    Gatestone & Co. Inc website

Incorporated in 1926, Gatestone & Co. is a privately owned Contact Center and BPO organization providing services such as; Customer Care, Technical Support, Telesales, Digital Solutions, Social Media Management, Back Office Support and Receivable Management. As an industry leader, we provide outsourced Omni-channel solutions to many brand-sensitive and Fortune 500 companies globally. In conducting our operations, Gatestone sets high standards with respect to security and compliance with physica...

Incorporated in 1926, Gatestone & Co. is a privately owned Contact Center and BPO organization providing services such as; Customer Care, Technical Support, Telesales, Digital Solutions, Social Media Management, Back Office Support and Receivable Management. As an industry leader, we provide outsourced Omni-channel solutions to many brand-sensitive and Fortune 500 companies globally. In conducting our operations, Gatestone sets high standards with respect to security and compliance with physical premise and data security being our highest priorities. Gatestone has a highly experienced management team, with decades of work experience, both nationally and internationally. Our forward thinking leadership allows us to develop strong strategies and deliver top performance results for our clients.

As a result of our strategic investment in our people, unique hiring policies, technologies and process innovations Gatestone consistently delivers high quality performance and has been steadily recognized in the industry, winning several prestigious awards such as; JD Power & Associates Award for Customer Service Excellence, Call Center Excellence Award for Best Outsource Provider and Best CRM Solution Provider and GTACC Award for Service Consistency.

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Jobs

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Ottawa, ON

1 job

North York, ON

1 job

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Salaries

Salary estimated from 578 employees, users, and past and present job advertisements on Indeed.

Popular roles

Bilingual Customer Service Associate
$20.52 per hour
24 salaries reported
Ripeur
$19.51 per hour
19 salaries reported
Call Center Representative
$20.83 per hour
15 salaries reported

Service clients

Technical Support Representative
$16.76 per hour
15 salaries reported
Customer Service Representative
$17.68 per hour
5 salaries reported
Service à la Clientèle
$21.12 per hour
7 salaries reported

Commerce et vente

Financial Representative
$16.47 per hour
8 salaries reported
Collection Agent
$16.59 per hour
16 salaries reported
Conseiller(ère) en Sécurité Financière
$15.03 per hour
12 salaries reported

IT Operations & Helpdesk

Help Desk Analyst
$17.53 per hour
4 salaries reported
Technical Support Engineer
$17.82 per hour
4 salaries reported
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Rating overview

Rating is calculated based on 706 reviews and is evolving.

3.16 out of 5 stars.20194.02 out of 5 stars.20202.57 out of 5 stars.20213.00 out of 5 stars.20222.83 out of 5 stars.2023

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Reviews

Customer Service Representative in Remote
on 28 November 2023
Not bad
It was my first Work From Home job, so grateful for the opportunity. The overall experience was not bad. Obviously this is very fast paced and streesful, you will get less time between calls. The things I don't like is they expect too much for basic pay, they will give you unnecessary instructions for calls which was difficult to follow for me. Also they give no benefits for 1 year. Management had...
Information Officer in 555 rue Chabanel ouest
on 20 November 2023
fun
hi, it is really a fun workplace since its innovative with brand new tech made so that the employees feel at ease when they come in the office to work.
Customer Service Representative in North York, ON (Canada)
on 18 November 2023
The managers should fix their horrible attitudes
My advice to the management: fix your HORRIBLE ATTITUDES! The work environment is already stressful enough, but the constant yelling and rude attitude of the managers do not help at all! They only make us feel worse and burn out faster with their toxic and problematic style of leadership. If the management improves, then this company will follow.
FSR in North York, ON
on 17 November 2023
Typical call centre
Worst to no management in the company at all. Stressful atmosphere. Close to 400 calls on a regular basis. Nothing to learn on a daily basis just repetitive work all day.
Collecteur in Montréal, QC
on 15 November 2023
Compétitif, sans merci pour les erreurs.
La durée de la formation rémunérée est absurdement long, donne beaucoup d'espoir et la carrière prend fin après quelques erreurs lors des premiers essaies. La culture donne l'impression d'être en compétions avec tout nos collègues et promet de la convivialité alors qu'il s'agit tout a fait du contraire. Le salaire élevé excuse quelque peu la situation mais je n'ai personnellement pas aimé travaill...
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Questions and answers

People have asked 53 questions about working at Gatestone & Co. Inc. See the answers, explore popular topics, and discover unique insights from Gatestone & Co. Inc employees.

Popular questions

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  • Benefits
  • Interviews
  • Working Hours
  • Working Culture
  • Dress Code
  • Hiring Process
  • Promotion
  • Work from Home
  • CEO
  • Part Time Jobs
  • Working Environment
  • Background Check
  • Company Future
  • Job Opportunities
  • Office Locations
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Interview insights

Insights from 562 Indeed users who have interviewed with Gatestone & Co. Inc within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Interview questions

Mostly based on financial background and customer service scenario based

Mostly based on financial back...

Shared on 25 August 2022

the whole process was easy.

the whole process was easy....

Shared on 15 October 2021

So 2 questions i can remember i was asked in the interview was: 1.) what is my long term goal? 2.) what was my biggest down fall and how did I overcome it?

So 2 questions i can remember ...

Shared on 24 September 2020
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Common questions about Gatestone & Co. Inc

Working at Gatestone & Co. Inc

  • Customer Service Representative3.1 out of 5 stars.
  • Collection Agent3.2 out of 5 stars.
  • Technical Support Representative3.2 out of 5 stars.
  • Financial Representative3.2 out of 5 stars.
  • Chief Information Officer3.0 out of 5 stars.
  • Collector3.3 out of 5 stars.
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Gatestone & Co. Inc locations

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