Oh Garmin, the sweet review!
Product Support Specialist II (Former Employee) – Olathe, KS – 25 October 2018
I recommend this job to those that are starting out in their career (from call center positions to engineers). I would also recommend to continue to look for better positions within/ and outside once you feel you may be burned out. I have been here 7 years, and have worked in 3 departments. Pay is mediocre although health benefits are amazing. A typical day is from start to finish on the phones. You have 2-15 minute breaks that you are required to stay within. The Attendance Program is super easy and resets every quarter. Do not get on their eye site, and never cross a manager. They will quickly remove you from their company. Over my 7 years at the OCC, I have seen numerous key star employees be let go and banned after years of excellent service, and for the most unbelievable shocking reasons. A few examples: social media postings, new management not taking to someone, notifying upper management of any dissatisfaction, and whatever you do, do not feel comfortable to take advantage of their federal program allowing medical leave. You will be scrutinized, even so. Be smart where you apply. Great company overall, better management is highly desired. You want to feel a manager cares about your overall success and builds you within. You are on your own, so attend training/educational classes and prove your worth to other positions. If you know someone who works here, you have a better chance of getting hired. I heard a reply after 2 months of my initial application. I followed up calls, and once I heard from them, it was time for the U/A and I started training the 3rd day.
Benefits, Culture, Training
Management, Changing their Culture, No worthwhile raises