Thoroughly engaging Customer service and recruitment experience
Store Manager (Current Employee) – London, ON – 13 November 2017
Every day, new customers with no idea about Games Workshop would enter the store with awe in their eyes. It was my pleasure to introduce them to a world the likes of which they had never experienced. I would walk each individual through a process of learning how to play the game, how to build and paint the models associated with the game and how they could get involved themselves.
I learned that each person is different and likes to latch on to different things. This both made up the hardest and most enjoyable aspect of the job, trying to figure out which customer enjoyed which aspect.
Running a team is a challenge, trying to ensure that all sales goals are understood and met while coaching both in the moment and retroactively, to ensure that all conversations had with customers have a defined direction.
Staff discount on all products
Mall location made rejection of intro activity a cold friend.