GM Financial Employee Review

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The customer comes first
Concierge Team - Customer Service (Current Employee) –  Fort Worth, TX20 November 2013
Making inbound and outbound calls to customers. Conflict resolution along with first call resolution. Assisting with collection procedures on delinquent accounts. Setting payment arrangements and assisting with deferments.
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A genuinely bad place to work.
Collections Agent (Former Employee) –  Peterborough, ON12 February 2018
To put it succinctly, they are extremely smug about collecting money from poor and old people. Run of the mill call centre with the strongest sense of superiority I have experienced from a work place. Management blatantly hire only white women if they can. Advancement seems to be driven by 'favors' if you know what I mean. Team Leads are the laziest employees outside the management. Management lies consistently to justify not informing employees what the benchmark is to receive bonus. Like a carrot on a stick but they won't even tell you if the carrot is there before you start running. Incredibly unethical place to work.
Pros
GM incentives you are never going to use
Cons
Good for feeding a family on a stagnant wage
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Great compnay
Business Analyst (Current Employee) –  Toronto, ON3 February 2018
-Very supportive and freindly environment to work.
-Management tools well defined very safe and regulated company.
-Beleives in giving back to the community.
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Overall rating

3.6
Based on 314 reviews
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Ratings by category

3.5Work/Life Balance
3.6Salary/Benefits
3.3Job Security/Advancement
3.2Management
3.5Culture

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