I was a Customer Care chat representative for the Grubhub (food delivery) campaign. If you are looking to work many hours, I would look elsewhere. Fusion hires a lot of employees regardless of skill and only gives a handful of hours. Employees get cut on the spot as soon as activity dips even if they are scheduled to work for longer, causing major rushes for the remaining employees to deal with. Performance does not matter from what I've seen, anyone is susceptible to this treatment. Admittedly, shift giveaways are very frequent, but getting "extra" shifts should not be to replace hours that are given in the first place.
Now the work itself is very easy and the tools provided are more than enough to help. The catch is, you are required to take 3 chats at a time and expected to solve each issue within 5 minutes with faulty/slow equipment (finding a working computer may be a struggle). These are unreasonable goals considering that you will have to call restaurants and drivers in the process. Each call at best can take 2 minutes so the third chat will inevitably not meet the required time frame. Not to mention that cutting employee hours only adds to the volume of chats. The pay is minimum wage and there is little to no incentive to perform well. The company neither values quality nor quantity. It just cheaps out on everything, causing a lot of stress for their employees and the customers they serve.
Overall, the job is easy and coworkers were very nice. However, beware the stressful environment and poor management.
Easy job. Frequent shift giveaways. Generally good coworkers.
Poor management. High-stress environment. Minimum wage. Few hours.