FRONTLINE GROUP Employee Reviews

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toxic, poorly ran
Customer Service Agent (Current Employee) –  Burnaby, BC19 February 2019
upon starting this job, one of the first things i heard about was high turnover. within my first 2 months, at least half the office was entire new faces, management even was quitting left right and centre, their policies are bogus, more than half of FLG policies clash with TELUS’, leaving FLG employees with incredibly minimal, to no job security at all.
when employees in the office call in sick, are late, etc, management basically demands/requests/requires overtime of their staff, often deeming it as “mandatory” and forcing agents to commit to overtime on their schedules weeks in advance.
want to talk to HR about how you feel and the toxicity of the environment? good luck; they’ll probably just fire you and deem you unnecessary on the spot - happened today to a friend of mine.

the customers are absolutely awful, will spit every abusive, nasty, demeaning term at you that they can think of, simply out of anger they can’t financially manage to pay their cell phone bill on time in full every month, and more often than not your team of managers will still tell you to sit there and take the customers abuse regardless of what’s been said.
management is inconsistent, bad at following up, in personable, and honestly, as a staff member, i do not feel valued by my employer.

absolute WORST place i have ever worked.
Pros
40% of koodo phone bill
Cons
literally everything else
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1.0
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Horrible experience
Customer Service Representative (Former Employee) –  Burnaby, BC16 January 2019
Your pay is short of a certain amount, "accidentally", your manager would come to you, while you are busy on phone call, which you are for 96% of your time, tell you to sign a paper quickly, because the director is waiting for it, in that paper you agree to do over time, but sometimes you get paid regular rate not over time rate, company designed the rules of hour wage to be consistent with you not being paid more money, they would pick up any one to work with them, because of the high turn over, mostly high school grads, or immigrants who need any job, bottom line people who are not familiar with how a job should be, so they can be used as much as possible, if you wanna speak to HR, good luck, people you get on the phone do not even have 1% of curtsy or manners, does not matter if its a girl, woman, man, they will use abusive language, because you know they do not wanna pay, and this is where you come in as a rep, to take the hit, from angry customers, your manager will tell you that its your responsibility to provide positive experience, your targets, are designed to not be achieved, so they do not pay you the bonus they promised of, there are a lot of jobs out there that are much better that this one.
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5.0
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Amazing management and great co-workers.
Call floor employee (Former Employee) –  Burnaby, BC24 November 2018
The training provided, management, co-workers were all exceptionally outstanding.

It is a dream job for an individual who's looking for their first work and/or does not have too much experience.

Sadly the clients are not as great. But between the calls you are essentially getting paid to hang out among friends.
Pros
Co-workers.
Cons
Clients are quite unhappy generally due to this being payment management.
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Shady call center, bad management
FLG agent (Former Employee) –  Burnaby, B.C.4 September 2018
Other than the awesome co-workers, everything else is a joke. Employee's paycheques are often "accidentally" short. Abusive management, terrible treatment of employees that don't suck up to their managers. Everyone is treated like gold for the first 2-3 months, then you either get fired or they insist that you resign. Call center director says/does whatever he wants, coincidentally, his father is the president of the company...
Pros
Great co-workers
Cons
Too many to list
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1.0
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garbage
Burnaby - Customer Service Representative (Former Employee) –  Burnaby, BC8 May 2018
the managers are very biased and the office looks like a prison. if management likes you, they will go out of their way to keep you. if they dont then they will fire you over the smallest thing while another employee continues to get away with the same or worse. the benefits are complete garbage as well
Pros
coworkers are nice
Cons
everything else is trash
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Overall rating

2.3
Based on 8 reviews
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