Freedom Mobile Employee Review

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Good company
Customer Service (Former Employee) –  Windsor, ON6 April 2018
Good pay and benefits. Local management allowed one on one time for difficult situations.

The job tools and rules change day to day and case by case, no consistency with sops or solutions to problems. Getting assistance is difficult as even senior staff were not included in some important updates to protocol. Ask 5 different support team members and you will get 5 different answers. Communication within company needs to be improved.
Pros
Bonuses, supportive management.
Cons
New supervisor every 3-6 months. Inconsistent sops.
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Productive and got a lot to learn
Customer service (Current Employee) –  Vancouver, BC9 June 2019
Well, honestly I am coming out as a completely changed person as a sales representative. I have got a lot of experience on hoe to communicate and deal with different type of customers and how to provide a satisfactory service.
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Amazing place to work
Customer Service Team Leader/Supervisor (Former Employee) –  Windsor, ON6 June 2019
I absolutely loved working for Freedom Mobile. Hard to explain why but the work load and people made it worth being there every day. They also cared about their employees. Was sorry the call centre shut down and relocated.
Pros
benifits, work place events, quarterly bonuses
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Overall rating

4.1
Based on 74 reviews
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Ratings by category

4.0Work/Life Balance
3.8Salary/Benefits
3.6Job Security/Advancement
3.7Management
3.8Culture