Four Seasons

Four Seasons Employee Review

Friendly staff

Core Agent (Current Employee) - Toronto, ON - 22 July 2023

Very friendly and welcoming. Provided all the necessary training and gave lots of time with support making the onboarding process flawless . Dream Team

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Same role

Enjoyable team of colleagues on the same level, often poorly managed, difficult to advance

CORE Agent (Former Employee) - Canada - 25 October 2023

Management are disorganized and it is difficult to give any feedback to them concerning their performance and/or any issues within the department. Monthly reviews are not monthly, but moreover closer to quarterly, and advancements within the company are extremely hard to access, as they prefer to hire from outside the company instead of promoting from within. The team of colleagues on the same level (i.e. non-management) are great, and the product itself is always beautiful and motivating. It is enojoyable to come to work because of the chance to make a difference in the day of ones' guests and colleagues, but not for anything more.The work culture is such that if you are not working far longer and harder than your job description requests, you are slacking and not showing initiative. Turnover on the management level is high and retention is haphazard, which gives the impression of a poorly managed environment where your prospects are to advance in the system (if you are one of the 0.2% who are allowed to) towards a job where you will burn out and suffer. Admittedly, this is an industry issue, but the Four Seasons is one of the worst companies I have seen for this in all my time working in hospitality. While luxury is meant to cater to the client, and those entering this market are aware of this, there is no protection for employees from harrassment, be it physical, verbal, or sometimes sexual, from clients towards empolyees. Instead of having reprocussions, guests are given complimentary apology gifts for the 'inconvenience' of being told not to berate, touch, or even assault -

Pros

Employee activities, buffet lunches (taxable benefit), healthcare coverage is good, product is beautiful and motivating

Cons

Nearly impossible to advance within the company, high turnover on management leads to impression of mismanagement, difficult customers

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Same roleSame location

Company that really follows through with treating employees well so that they can provide great customer service.

Rate Parity Agent (Former Employee) - Toronto, ON - 4 March 2016

Brilliant team of hard-working, intelligent and friendly workers. Companies often say that their advantage is in their people but this company lives by that by providing amenities and a positive work environment that allows them to carry out their best work. Nobody seemed to hate coming to work, even though everyone was very busy and had a lot on their plate. Open plan allowed you to ask questions easily if you needed help and colleagues were always willing to give a helping hand. Very positive work experience, and feel it allowed for productive and efficient workers. Seem to be a low employee turnover with many being years in the company, (yet not always in the same role) and I always feel that this is an encouraging sign.

Pros

Great colleagues, good work environment, supervisors always willing to help and give feedback, travel opportunities.

Cons

Possible lack of upward mobility.

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Same location

It is good

Accountant (Former Employee) - Toronto, ON - 20 October 2023

Good benefits and culture , i am very proud of working for them . The lower management is not good but the environment is great and the corporate culture is elegant and influential

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