Four Seasons Employee Reviews for Concierge

I worked originally at the FSRW in my younger years and did not have a positive experience at that time. It is only about a decade later that I came back to the hotel as I was offered a fantastic opportunity with them. This time around, I had a fantastic work experience and was overall very happy at my job. I loved my team and the management. Perhaps the biggest challenge I lived there was a strong debate for the salary between the team and the management (to be clear, personally I felt very satisfied by my salary).

Pros

Great commission, free meals, strong benefits, generally steady hours, some discounts on FS products and free room nights.

Cons

At times long hours, exigent clients.

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Productive and good working environment

Hotel concierge (Former Employee) - Vancouver, BC - 1 March 2021

Great place to work. Good learning and improving every day. Always an answer to my questions. Good management support. Healthy working environment.They apply the “golden rule philosophy “

Pros

Healthy cafeteria food service. Provide clean uniforms

Cons

Some department will have graveyard shifts

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Insights into Four Seasons

Based on 70 survey responses

What people like

Clear sense of purpose
Supportive environment
Feeling of personal appreciation

If you want to master the art of service, Four Seasons is for you.

Concierge / Lead Agent (Former Employee) - Toronto, ON - 23 December 2020

An excellent training ground for service and professionalism. Their standards are high and you must push yourself to be better each day. There is a great deal of support from some of the finest people in the luxury accommodation sector.

Pros

Job security, excellent support & training, awesome product to represent

Cons

Can be very long hours

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depends on department

Residential Concierge (Current Employee) - Toronto, ON - 20 March 2020

Generally everyone is usually good to each other but there are some managers that are a pain in the a--. But overall, it's who you work with that make the experience.

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Official response from Four Seasons

31 March 2020

Thank you for your review as a current Residential Concierge and for letting us know that we're on the right track when it comes to our culture. We are sorry to hear about the challenges you have experienced with management and will be sure to share your feedback internally.

Only left after 22 years as the Vancouver Location Closed.

Concierge (Former Employee) - Vancouver, BC - 5 February 2020

Great managers that been their for years so they do care and provide support. Great benefits and pay structure. Colleagues that have become lifelong friends. Would go back once a new property is found.

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Official response from Four Seasons

11 February 2020

Thank you for your review as a former Concierge and for letting us know that we’re on the right track! We love hearing reviews like this about what makes working at Four Seasons so special.

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Terrible Management

Lobby Concierge (Former Employee) - Whistler, BC - 9 February 2018

What should be one of the best jobs in town is totally undermined by terrible management and greedy owners. I don't think I could ever work for this property again.

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Incredible company to work for

Ski Concierge (Former Employee) - Whistler, BC - 15 March 2017

Working for the Four Seasons was an incredibly enjoyable and rewarding experience. It was the first company which I felt treated you as an equal. During the busy periods the higher management team from other departments would come along to help. The hardest part of that job was dealing with difficult guests. Guests with high expectations and who are paying thousands of dollars per night expect only the best service. As well as this, the company follows the Forbes standard which has allowed them to be the only 5 star resort in Canada. This standard which every staff must adhere to was also a difficult transition. Overall the Four Seasons is a very rewarding company to work for.