Foundever

Foundever Employee Review

Just okay

Customer Service Representative (Former Employee) - Ontario - 20 September 2023

The company is just okHad a great supervisor Low payBack to back calls during winterReduced calls in summerNice colleagues and sometime helpful team leads

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Same role

poor management, micro-manage, high stress, redundant.

CSR - Customer Service Representative (Former Employee) - Remote - 28 November 2023

They expect you to go by a script pretty near word for word and don't really care if you solve customers issues as long as you follow the script and try to upsell them to a newer product which is more expensive and something they will be forced to do anyways leaves them angry and upset with you.

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Same roleSame location

As a third-party call center for Rogers, it is No for future applicants

Customer Service Agent (Current Employee) - Ontario - 22 October 2023

Very stressful with only 10 mins break of two in 8hr shift and 30 mins lunch break. Management not that great but the calls from Rogers are hectic as there is non stop calls and pay is not great either.

Pros

Work from Home

Cons

They cut the hours and making minimum wage is taking away money from people

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Same role

Non stop call center job

Customer Service Representative (Former Employee) - Home based - 18 October 2023

Purposefully short staff. If it's a slow day they will cut your hours. Was bounced between multiple campaigns and pay even LOWERED after 1st campaign.