Foundever Employee Reviews

I have been working with Foundever since just before the new year. Have been with them for 5 months or so, and have just really enjoyed my time.I can tell from what I see that people are expecting a job like this to be pretty laid back, considering this is a WFM experience. It gets challenging, especially during peak season.It's an easy job to learn, but hard to master, especially in my campaign. I have really enjoyed my time thus far, as critical thinking, and helping people is something that I've always enjoyed, and Foundever has given me the opportunity to do so on a daily basis.Management is top class. I can personally say that my direct supervisor has been an absolute blessing to me, especially with a worsening medical condition. If you want to laze around all day from home, this probably isn't going to be the job for you. There are high stress, challenging times that you need to be prepared for.

Pros

Management, Consistent Schedules, Sense of Accomplishment

Cons

Truly don't have any cons

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Official response from Foundever

1 May 2023

Thanks very much for your balanced and honest review. We are glad the work from home experience has been a good one and that you have a great relationship with your leadership team. We believe the customer experience is the associate experience and our company culture is something we have worked hard on. Kim at Foundever

Great place to work

Customer Service Representative (Former Employee) - Pembroke canada - 25 September 2023

I worked here for 2.5 years and it’s your typical call centre job with one exception when you needed to be off due to sickness or issues I found them flexible I went on loa and I had them check in send random gifts but a stickler for metric and no opportunity for advancement is why I left

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Insights into Foundever

Based on 225 survey responses

What people like

Inclusive work environment
Supportive environment
Ability to meet personal goals

Areas for improvement

Fair pay for job
General feeling of work happiness
Energizing work tasks

Relaxed workplace. Pay is okay but could be better

Customer Care Professional (Current Employee) - Canada - 20 September 2023

Got this job because I love customer service eventhough I am trained in IT and cybersecurity. I am working with the Rogers campaign. Hoping to get moved to more technical departments within Rogers sometime in the future. It was relatively easy to get religiously accommodated which for me was a dealbreaker. Management has your back along the way. I don't mind customers being mean to me on calls and it does not happen that often, which is good. Work from home means that I will not have to commute to work everyday during the cold winters here in Manitoba. Been with them for close to a year now and I am happy with the organizational structure. I never feel left behind without help on calls when I need it. The company is constantly evolving and I am sometimes scared when big changes occur but the changes so far have been positive. The only thing that would make me eventually leave would be if I don't get into a more technical role as I would love to work in IT sooner than later. But until then, I will keep doing what I am being paid for and see where that leads.

Pros

Work life balance 100%

Cons

No overtime but can collect shifts from others

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Just okay

Customer Service Representative (Former Employee) - Ontario - 20 September 2023

The company is just okHad a great supervisor Low payBack to back calls during winterReduced calls in summerNice colleagues and sometime helpful team leads

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Fast paced

Customer Service Representative (Current Employee) - Remote - 15 September 2023

Ccr is a hard world, not everybody would enjoy it.This company do the average, nothing special, nothing so bad.You have to be lucky to be putted in a good project, for the right client.

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Très peu payé par rapport à la quantité de travail demandé.

Bilingual Customer Service Representative (Current Employee) - Ottawa, ON - 9 September 2023

Horaire trop changeant et salaire très bas. L'équipe est bien et les supérieurs sont toujours à l'écoute, mais le salaire trop bas et la charge de travail rendent l'emploi pas assez intéressant sur le long terme

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Official response from Foundever

18 September 2023

Nous vous remercions pour cet avis honnête. Nous sommes d'accord, nous avons un excellent environnement d'équipe ! Nous comprenons également que les salaires sont importants pour nos associés et c'est pourquoi nous effectuons régulièrement des analyses de marché pour nous assurer que nous restons compétitifs. Nous transmettrons vos commentaires aux équipes concernées. Kim chez Foundever

Decent place to work

Customer Service Representative (Former Employee) - North Bay, ON - 4 September 2023

Pretty good place to work and get your foot in the door. Management is always very supportive and the pay is good and they have good employee incentives

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Convenient place to work, decent management

Customer Service Representative (Current Employee) - St. Catharines, ON - 1 September 2023

decent place to work overall but pretty much impossible to get a raise or move up in positions. good benefits and convenient to work at home. I don’t mind it

Pros

Good & convenient temporary job

Cons

not great for career growth or pay

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Fuyez tant que vous le pouvez

Chargé de clientèle (Former Employee) - Indeed.com https://emplois.ca.indeed.com/cmp/Foundever-1/reviews - 30 August 2023

1/ils ont menti pendant l'entretien et pendant la mise en production. Il n'y a aucun équilibre entre la vie de famille et le travail2/impossible que les RH et les team managers puissent régler vos problèmes, ils sont très médiocres et ont eux-mêmes besoin qu'on les aide3/les teams manager sont là que pour vous montrer vos erreurs, rien d'autre4/je leur ai soumis un rapport médical de mon fils en novembre 2022 pour alléger mon shift, ils ne l'ont jamais traité jusqu'à ce qu'ils mettent fin au contrat en juillet 2023. 8 mois pour ne rien traiter au final5/je suis rentré en production en septembre 2022, aucun team leader ne m'a parlé jusqu'en octobre 2022, on se sent à l'abandon dans cette entreprise6/c'est l'enfer du service client

Pros

Aucun

Cons

Salaire, pauses, team leader, RH, objectifs, ventes, accès aux bases de données, tracking

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Not a great place to work if rules bother you

Technical Support (Current Employee) - Canada - 29 August 2023

Company has various assisgnments, I am a call centre agent. I help people who have trouble with their cell phones which is something I enjoy as I am like technology. My Team Lead is great and understanding, however there was no contract or rules given before the job and now I am getting warnings and possible termination for stepping away to use the washroom, they give you an 8 hour shift with 1 ten minute break and 1 half hour meal, you cannot step away from your desk for more than 5 min per day to use the washroom. You also have to take the abuse from callers, however there is a script to follow before you can disconnect the call. The only benefit to this job is that it is a work at home job so no travelling and there are benefits after 3-6 months. Also if you like variety this is not the job for you, the job is more routine, but you do learn quicker this way

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Very sensational and exciting working with Foundever

Customer Service Representative (CSR) (Former Employee) - New Brunswick - 28 August 2023

When I get work at Foundever I enjoyed very much working for this company as there was lots to learn and lots to do wasn't much sitting around as there was and if you want to challenge there is lots to learn and I enjoyed working for Foundever, wish I could work for them again soon

Pros

Pay rate was great lots of leaders to help understand the programs being worked on behalf

Cons

Late shift whichwasnt overly exhausting, and having to wait for benefits to start

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Official response from Foundever

15 September 2023

Thank you for this great review, we agree our leadership team is great and are so glad that resonated with you!Kim at Foundever

Great People, Great structure, constantly changing and reduction of hours

Customer Service Specialist (Current Employee) - Work from Home - 2 August 2023

I truly love working here, love the people and love the work. It is stressful and you deal with a lot but it's rewarding. Unfortunately hours are regularly reduced and changed. The pay is very low for the industry and the benefits are meh. It's the people and the environment that are attractive which is a shame because all they need is decent wages and benefits.

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Official response from Foundever

24 August 2023

Thanks so much for this balanced and honest review. We agree our people and culture are the best! We also understand that wage and compensation are important to our employees which is why we do regular market analysis to ensure we stay competitive. We appreciate you providing this feedback and will be sharing it with the appropriate teams.Kim at Foundever

Alright if you need a job

CSR - Customer Service Representative (Former Employee) - St. Catharines, ON - 1 August 2023

If you need a job then Sitel, now called Foundever, is an okay job option. Low pay but call centre work so what can you expect.Lots of turnover but there is advancementt opportunities if you can put the work in.

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Official response from Foundever

24 August 2023

Thank for taking the time to share your feedback with us. It's important that we get honest reviews and we appreciate your candor. Call center work can be stressful especially during peak seasons. We offer extensive training and ensure that our associates have the resources and support they need to help alleviate that stress. We also have an open door culture and encourage our associates to reach out when they need help along with our Employee Assistance Program. You are correct we advancement opportunities employee growth is something we encourage at Foundever. 93% of our internal employees grow within our organization. We encourage our associates to have conversations with their coaches to discuss the best way to career path. We also have a great learning resources available to all associates to help grow both in knowledge and in their career goals with Foundever.

not great place to work

CSR - Customer Service Representative (Current Employee) - Home based - 25 July 2023

Not great place to work no raises ever. Shift changes constantly poor management , constant pressure to work harder. No vacation pay . Hard to get time off when needed

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Got a technical edge to my career

Tech Support agent (Former Employee) - Work from Home - 19 July 2023

It was the first job in my career after getting degree from university, management is good , got the technical aspect of my jo which I was looking in my first job

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Official response from Foundever

24 August 2023

We really appreciate you taking the time to share your feedback with us and we are glad you such a great experience with your first job!Kim at Foundever

Worst Company I have ever come across!

Technical Support Representative (Former Employee) - Work from Home - 14 July 2023

Avoid this company in every way possible, or just have a second job because they don’t care about no one. They pay soo little and expect soo much from you!They easily lay off their workers and won’t even let you know. Worst company ever just avoid if you’re seeing this there are better companies to work for who actually care about their employees and are not just saying it by mouth they show actions!

Pros

Nothing at all

Cons

Everything from the name of the company to when you leave the company

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too much nepatism

Customer Service Representative (Former Employee) - London, ON - 13 July 2023

it's a call center. where the staff knows more then the management,they keep adding more workload without compensation, and change the guidelines without notice.

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Short staffed

Customer Service Agent (Former Employee) - Remote - 6 July 2023

2 agents per night for all us and canada calls!!! Very short staffed for the amount of calls you get. Rude customers, super strict QA…They forced me to work after calling in sick because I was the only agent working during the shift for CANADA AND US

Pros

Okay pay

Cons

Stress

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Average

Senior Agent (Current Employee) - Toronto, ON - 22 June 2023

Only ok for entry level start up work. Management doesnt care. Quick to let you go if you have any issue. No paid sick leave. Only pro is complete wfh

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Bof

Représentante service clientèle (Former Employee) - Télétravail - 20 June 2023

Salaire moyen, horaires décalés et difficilement gerables, ambiance ok. Tâches répétitives et stressantes.

Pros

Tickets restau, télétravail

Cons

Management

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Stay far away!

Customer Service Representative (Former Employee) - Ontario - 13 June 2023

Co workers were great. Management awful. No part of management earned their roles. It was a "who you know" got the jobs. Incentives were awful and they are known to bully.