Fortis BC Employee Reviews
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A reasonable place to work with great security, but sub-market pay for professionals. Management cares about individuals and work-life balance is respected. However, non-trades positions are put into 5 salary bands and pretty much everyone is in the 3rd band. As a result, professional positions such as engineers, business professionals and accountants are paid about 20-30% lower than the BC median. For instance, a 10 year professional engineer would make about $80k, where their peers would make around $100,000 for a similar position. There is no possibility for salary negotiation. As a result, I've observed many departures in the past 2-3 years and difficulties hiring top talent. Similarly, job culture is stuck in the 90s - it's fine, but lags behind peers such as BC Hydro, Telus, but perhaps still ahead of government.
Interesting technology. For the most part, co-workers are pleasant. A lot of freedom given to solve problems. If you're willing to listen, there are some very intelligent people here. Salary has stagnated, however the benefits package is pretty good.
Work Environment is average, typical 9-5 work day and found that the balance wasn't bad. Management really depends on where you are positioned. Job Security is not there unless you have put in 10 plus years and advancement is next to impossible.
I was let go from this company because management said I was not the "right fit". I am a mature woman and I was completely blind sighted by my dismissal. The management was terrible, and they should totally review their managers. They are little empire builders with no concern for the employees. I was treated very unfairly.
IU worked 2.5 years for FBC Electricity. With a Spineless Union that couldn't fight their way out of a wet paper bag, to Team leaders who contorl who gets a permanent position and where SENIORITY means absolutely nothing, to screaming customers who are choked about their bills and the fact that a SMART Meter was being litterally forced upon them at risk of cutting their power if they didn't take it. One team lead who blows his own horn and loves the sound of his own voice and looks for any excuse to dump on call centre staff. Who picks his friends and cute girls to fill permanent positions as opposed to those who actually earn them. The hours are between 7 am and 7 PM. On the plus side if you like to get fat, everytime new trainee's hit the floor there are Pizzas in the lunch room. People bring doughnuts and muffins from time to time and if you are lucky if there meetings across the hall that are catered you will get to have the leftovers they didn't eat. Fire drills are truly a blessing in disguise. The actual call center staff are actually really really good and supportive of each other. The lunch room is where everyone tells their horror stories about customers on the phone. Free Coffee or tea or Iced tea. Free office supplies, for use in office. They do support you if you have a PHYSICAL disability and will accommodate you with Special chairs or Keyboards and now most desks are stand up sit down desks. Great view of the columbia river and every so many months you switch to a different desk. Just don't ever tick off a Team Manager for any reason or they will make it their - more...
Free Food Sometimes, Free coffee, Weekends off, Overtime in the winter.
Management, Fattening Doughnuts, and Angry customers, Huge learning curve
The job itself is easy and repetitive, the learning and training methods are horrible as the trainers only care about themselves. Your success truly depends only on yourself as the trainers don't stop to help or listen. When you get on the actual call center floor you are monitored non-stop. Not enough pay for the work you have to do.
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The management made the environment seem fun when the contact center in Burnaby was first established. The company had promises and exciting incentives for the employees. Things quickly went sour and the billing floor began to feel like a sweat factory. There were always eyes on you and questioning when you were in the washroom for "longer than expected" periods of time.
This was one of the nicest places to work. Great coworkers, overall intelligent and understanding management that respected you and your opinions. The work can be somewhat overbearing at times, and the corporate office decision and changes were sometimes surprising and unexpected which was a bit frustrating, leaving us wondering about our job security. A lot of departmental rumours would always be the workplace gossip. The salary was good and bad. It depended on the union you were in. And with the constant union vs. the company fighting over the new collective agreements, strikes and benefit changes were always a possibility.
Lack of flexibility
I served FortisBC for some of the best 5 years of my life. They offer a good work/life balance, very competitive wages and world class training for both front and back office. There is a lot of opportunity for advancement if you prove yourself. A great company to work for if you can get your foot in the door!
Free lunches, team building, great employee support
they used to be a great place to work! extra curricular activities, lunches.. they believed in keeping employees happy.. but now restructuring and reorganizations have changed that and it is slowly becoming less than it once was