Fortis BC Employee Reviews for Customer Support Representative
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Customer Support Representative3 reviews
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Limited growth opportunities
Customer Care Representative (Current Employee) - Burnaby, BC - 16 February 2023
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The most useful review selected by IndeedUnion secures jobs but not much growth based on just performance which is a pro and a con at same time depending on where you stand. Less pay for amount if work compared to other unionized organizations
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Union
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Shift bidding
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Productive and fun workplace.
CUSTOMER CARE REP (Former Employee) - Prince George, BC - 14 February 2019
Tending to incoming and outgoing calls, helping customers understand their bills. Creating payment arrangements, dealing with collections and disconnections.
Workplace culture was great, everyone is so friendly and very helpful when anyone reaches out for help.
The hardest part of the job was talking to the customers who had to change account info to theirs due to their partner passing away.
The most enjoyable part of the job was talking with the customers and being able to help them understand their bills.
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Insights into Fortis BC
What people like
- Clear sense of purpose
- Supportive environment
- Ability to meet personal goals
Areas for improvement
- Sense of belonging
- Time and location flexibility
- General feeling of work happiness
It was Alright
Customer Care Representative (Current Employee) - Vancouver Harbour, BC - 11 April 2018
The job itself is easy and repetitive, the learning and training methods are horrible as the trainers only care about themselves. Your success truly depends only on yourself as the trainers don't stop to help or listen.
When you get on the actual call center floor you are monitored non-stop.
Not enough pay for the work you have to do.
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Ratings by category
3.4 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
2.9 out of 5 stars for Management
3.1 out of 5 stars for Culture
Questions about Fortis BC
- What is Fortis BC holiday leave policy? How much holiday leave do you get per year?5 people answered
- Why would you want to work at Fortis BC?5 people answered
- What is the work-from-home policy at Fortis BC?4 people answered
- How often do raises occur at Fortis BC?4 people answered
- If you were in charge, what would you do to make Fortis BC a better place to work?4 people answered
- How often do you get a raise at Fortis BC?3 people answered
- What is the promotion process like at Fortis BC?3 people answered
- What is a typical day like for you at the company?3 people answered
- On average, how many hours do you work a day at Fortis BC?3 people answered
- Can you work remotely at Fortis BC?3 people answered
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