Fortis BC Employee Reviews for Customer Support Representative
Customer Support Representative2 reviews
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The job itself is easy and repetitive, the learning and training methods are horrible as the trainers only care about themselves. Your success truly depends only on yourself as the trainers don't stop to help or listen. When you get on the actual call center floor you are monitored non-stop. Not enough pay for the work you have to do.
Tending to incoming and outgoing calls, helping customers understand their bills. Creating payment arrangements, dealing with collections and disconnections. Workplace culture was great, everyone is so friendly and very helpful when anyone reaches out for help. The hardest part of the job was talking to the customers who had to change account info to theirs due to their partner passing away. The most enjoyable part of the job was talking with the customers and being able to help them understand their bills.
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