Fortis BC
3.5 out of 5 stars.
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Fortis BC Employee Reviews for Customer Service Representative

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I was let go from this company because management said I was not the "right fit". I am a mature woman and I was completely blind sighted by my dismissal. The management was terrible, and they should totally review their managers. They are little empire builders with no concern for the employees. I was treated very unfairly.
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Team managers are very rude, gossipy and bullying employees. You are watched every second, micromanaged to the point they time your washroom breaks, if you go three times they pull you in and give you the 3rd degree and warnings. Graveyard shifts are forced upon you. If you call in sick or are 1min late they call you into a union meeting and insult you.The union is not in the employee side it’s in the management side, you will not be supported by the union. The worst place I ever worked.
Pros
Retirement Benefit only.
Cons
Graveyard. Favouritism. Childish management
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A bunch of immature managers that think they own Fortis. They all working to make someone's dream come true. They'd make up stories, instead of getting facts right. A total waste of time working there.
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Honestly, I liked working at Fortis but the Management is a huge problem and they need to be retrained. Its a bit silly how they have decided to run things there.
Cons
Horrible Management
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IU worked 2.5 years for FBC Electricity. With a Spineless Union that couldn't fight their way out of a wet paper bag, to Team leaders who contorl who gets a permanent position and where SENIORITY means absolutely nothing, to screaming customers who are choked about their bills and the fact that a SMART Meter was being litterally forced upon them at risk of cutting their power if they didn't take it. One team lead who blows his own horn and loves the sound of his own voice and looks for any excuse to dump on call centre staff. Who picks his friends and cute girls to fill permanent positions as opposed to those who actually earn them. The hours are between 7 am and 7 PM. On the plus side if you like to get fat, everytime new trainee's hit the floor there are Pizzas in the lunch room. People bring doughnuts and muffins from time to time and if you are lucky if there meetings across the hall that are catered you will get to have the leftovers they didn't eat. Fire drills are truly a blessing in disguise. The actual call center staff are actually really really good and supportive of each other. The lunch room is where everyone tells their horror stories about customers on the phone. Free Coffee or tea or Iced tea. Free office supplies, for use in office. They do support you if you have a PHYSICAL disability and will accommodate you with Special chairs or Keyboards and now most desks are stand up sit down desks. Great view of the columbia river and every so many months you switch to a different desk. Just don't ever tick off a Team Manager for any reason or they will make it their - more...
Pros
Free Food Sometimes, Free coffee, Weekends off, Overtime in the winter.
Cons
Management, Fattening Doughnuts, and Angry customers, Huge learning curve
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It is a great place to work, Great benefits Friendly management,. Room for advancement Customers are usually good but some can be a real pain in the butt.
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Management at this job is all about micro managing employees down to second. If you need to go to the bathroom expect to have management ask you to justify it.
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Working at FortisBC was a great experience. Very tough process of getting hired on, but would recommend the company to anyone seeking a career in the field of Natural Gas. A typical day at work involves coming in and greeting all the coworkers and management. Also getting the systems open so you can get all software up and running before the beginning of the day. Lots of vigorous work in terms of data entry, but nonetheless very mentally focused work. Hardest part of the job is the unpredictability of your superiors, but overall great company.
Pros
Vacation time off, wage/salary, good work environment
Cons
Lack of communication at times
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Working for fortis was a great place to work, They trained you well and also they took the time to make sure if you needed help they would help you, it was a great place
Pros
Someone always there to help you
Cons
none
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Decent salary and co-workers, but extremely mismanaged with a lack of direction. No opportunities and multiple unions which make it hard to move around.
Pros
Co workers
Cons
Egos
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Customer Service Representative positions
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answering phones all day, and being micromanage. management has trust issues lifebalance is not good, but they say they pride them selves in it.
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Loved working for FortisBC Electricity. It was a fun pace to be, fast paced, ever evolving work. Great support form co-workers, coaches & supervisors. Was hard to leave a great bunch of co-workers.
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To many people in human resources, can't get any answers from management /hr in regards to wanting to excel into a different department. To much chitter chatter on the floor, gossip rumours the whole deal. Should be paid better to deal with very difficult customers. They take advantage of keeping you on temp working contracts. The best part of that job was leaving for the day.
Pros
free coffee
Cons
you have to be a puppet.
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I would not recommend this job. Hours change drastically after being hired to include midnight shifts. Your shifts can change daily as a temp. Your life revolves around work.
Pros
none
Cons
constant changing hours, vacations not approved
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Poor or bad management Great co-workers No opportunities for advancement
Pros
New clean office
Cons
poor management
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Great training and management, limited opportunities for growth.
Cons
Terrible hours
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• Provide a high level of customer service and satisfaction through effective call handling. • Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch. • Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule. • Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests. • Provide support to marketing initiatives via email and perform data entry on rebates and credits. • Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities. • Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts. • Excellent interpersonal communication skills.
Pros
Good Work enverolment
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I answered the phone all day and helped people set up accounts and answer their questions. That part of the job was good but it was not a good place for someone with a family. There is no tolerance for missed days
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  1. Customer Service Representative