Fortis BC Employee Reviews for Customer Service Representative
Customer Service Representative18 reviews
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I was let go from this company because management said I was not the "right fit". I am a mature woman and I was completely blind sighted by my dismissal. The management was terrible, and they should totally review their managers. They are little empire builders with no concern for the employees. I was treated very unfairly.
Team managers are very rude, gossipy and bullying employees. You are watched every second, micromanaged to the point they time your washroom breaks, if you go three times they pull you in and give you the 3rd degree and warnings. Graveyard shifts are forced upon you. If you call in sick or are 1min late they call you into a union meeting and insult you.The union is not in the employee side it’s in the management side, you will not be supported by the union. The worst place I ever worked.
Retirement Benefit only.
Graveyard. Favouritism. Childish management
IU worked 2.5 years for FBC Electricity. With a Spineless Union that couldn't fight their way out of a wet paper bag, to Team leaders who contorl who gets a permanent position and where SENIORITY means absolutely nothing, to screaming customers who are choked about their bills and the fact that a SMART Meter was being litterally forced upon them at risk of cutting their power if they didn't take it. One team lead who blows his own horn and loves the sound of his own voice and looks for any excuse to dump on call centre staff. Who picks his friends and cute girls to fill permanent positions as opposed to those who actually earn them. The hours are between 7 am and 7 PM. On the plus side if you like to get fat, everytime new trainee's hit the floor there are Pizzas in the lunch room. People bring doughnuts and muffins from time to time and if you are lucky if there meetings across the hall that are catered you will get to have the leftovers they didn't eat. Fire drills are truly a blessing in disguise. The actual call center staff are actually really really good and supportive of each other. The lunch room is where everyone tells their horror stories about customers on the phone. Free Coffee or tea or Iced tea. Free office supplies, for use in office. They do support you if you have a PHYSICAL disability and will accommodate you with Special chairs or Keyboards and now most desks are stand up sit down desks. Great view of the columbia river and every so many months you switch to a different desk. Just don't ever tick off a Team Manager for any reason or they will make it their - more...
Free Food Sometimes, Free coffee, Weekends off, Overtime in the winter.
Management, Fattening Doughnuts, and Angry customers, Huge learning curve
Working at FortisBC was a great experience. Very tough process of getting hired on, but would recommend the company to anyone seeking a career in the field of Natural Gas. A typical day at work involves coming in and greeting all the coworkers and management. Also getting the systems open so you can get all software up and running before the beginning of the day. Lots of vigorous work in terms of data entry, but nonetheless very mentally focused work. Hardest part of the job is the unpredictability of your superiors, but overall great company.
Vacation time off, wage/salary, good work environment
Lack of communication at times
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Customer Service Representative positions
To many people in human resources, can't get any answers from management /hr in regards to wanting to excel into a different department. To much chitter chatter on the floor, gossip rumours the whole deal. Should be paid better to deal with very difficult customers. They take advantage of keeping you on temp working contracts. The best part of that job was leaving for the day.
you have to be a puppet.
• Provide a high level of customer service and satisfaction through effective call handling. • Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch. • Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule. • Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests. • Provide support to marketing initiatives via email and perform data entry on rebates and credits. • Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities. • Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts. • Excellent interpersonal communication skills.
Good Work enverolment