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Fortis BC
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Fortis BC Employee Reviews in Trail, BC

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2.9Management

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Fortis BC a Life of Stress & Misery

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IU worked 2.5 years for FBC Electricity. With a Spineless Union that couldn't fight their way out of a wet paper bag, to Team leaders who contorl who gets a permanent position and where SENIORITY means absolutely nothing, to screaming customers who are choked about their bills and the fact that a SMART Meter was being litterally forced upon them at risk of cutting their power if they didn't take it. One team lead who blows his own horn and loves the sound of his own voice and looks for any excuse to dump on call centre staff. Who picks his friends and cute girls to fill permanent positions as opposed to those who actually earn them. The hours are between 7 am and 7 PM. On the plus side if you like to get fat, everytime new trainee's hit the floor there are Pizzas in the lunch room. People bring doughnuts and muffins from time to time and if you are lucky if there meetings across the hall that are catered you will get to have the leftovers they didn't eat. Fire drills are truly a blessing in disguise. The actual call center staff are actually really really good and supportive of each other. The lunch room is where everyone tells their horror stories about customers on the phone. Free Coffee or tea or Iced tea. Free office supplies, for use in office. They do support you if you have a PHYSICAL disability and will accommodate you with Special chairs or Keyboards and now most desks are stand up sit down desks. Great view of the columbia river and every so many months you switch to a different desk. Just don't ever tick off a Team Manager for any reason or they will make it their - 

Pros

Free Food Sometimes, Free coffee, Weekends off, Overtime in the winter.

Cons

Management, Fattening Doughnuts, and Angry customers, Huge learning curve
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Fast paced, fun environment

Loved working for FortisBC Electricity. It was a fun pace to be, fast paced, ever evolving work. Great support form co-workers, coaches & supervisors. Was hard to leave a great bunch of co-workers.
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Always Promised the moon

To many people in human resources, can't get any answers from management /hr in regards to wanting to excel into a different department. To much chitter chatter on the floor, gossip rumours the whole deal. Should be paid better to deal with very difficult customers. They take advantage of keeping you on temp working contracts. The best part of that job was leaving for the day.

Pros

free coffee

Cons

you have to be a puppet.
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Overall rating

3.5

Based on 67 reviews
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Ratings by category

3.4Work/Life Balance
3.6Salary/Benefits
3.0Job security/advancement
2.9Management
3.1Culture

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