Fortis BC
3.5 out of 5 stars.
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Fortis BC

Fortis BC Employee Review
Job work-life balance
Salary/Benefits
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Job culture

Utility mindset...

Super painful place to work if you have any mindset to think outside the box and challenge the status quo. I worked with good people but the corporate culture is the worst I've experienced

Ratings by category

2.0Work/Life Balance
2.0Salary/Benefits
2.0Job security/advancement
2.0Management
2.0Culture
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Great place to work

The company gives you what you want to accomplish your work. You can make sure that working there, you will have the support from your management. There are few things that can be improved as all organizations.
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Needs to be employee evaluated

answering phones all day, and being micromanage. management has trust issues lifebalance is not good, but they say they pride them selves in it.
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Not Aplicable

• Provide a high level of customer service and satisfaction through effective call handling. • Respond to emergency calls, provide and obtain information in accordance with established emergency procedures – Initiate work order for immediate action/dispatch. • Utilize multiple software/applications such as SAP, Microsoft Outlook to fulfill customer requests e.g. duplicate statements, reference letters, billing history, meter read schedule. • Handle FortisBC Customer Service’s general inbox with customer’s inquiries and requests. • Provide support to marketing initiatives via email and perform data entry on rebates and credits. • Process refunds, credit balance write offs in SAP, Provide administrative support and perform billing related activities. • Process Pre-Authorized Payment Plan forms for withdrawal on customers bank accounts. • Excellent interpersonal communication skills.

Pros

Good Work enverolment
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Overall rating

3.5

Based on 67 reviews
5
18
4
19
3
13
2
10
1
7

Ratings by category

3.4Work/Life Balance
3.6Salary/Benefits
3.0Job security/advancement
2.9Management
3.1Culture

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