FORTIS BC Employee Reviews

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It was Alright
Customer Care Representative (Current Employee) –  Vancouver Harbour, BC11 April 2018
The job itself is easy and repetitive, the learning and training methods are horrible as the trainers only care about themselves. Your success truly depends only on yourself as the trainers don't stop to help or listen.
When you get on the actual call center floor you are monitored non-stop.
Not enough pay for the work you have to do.
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Na
Customer Service Rep (Current Employee) –  Prince George, BC11 April 2018
It is a great place to work, Great benefits
Friendly management,. Room for advancement
Customers are usually good but some can be a real pain in the butt.
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Great benefits
Meter Reader (Former Employee) –  Kelowna, BC1 March 2018
Fortis has great benefits and work hours. They offer competitive wages and ensure a safe work environment in anything you do. Everyone i've had the pleasure of working with has been exceptionally friendly and helpful.
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Okay
Supervisor (Former Employee) –  Richmond, BC6 February 2018
Coworkers are great. Work is challenging and rewarding. Good benefits. Good vacation. Executive leadership team seems disconnected from employees and the work.
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Poor management and micro-managing.
Customer Service Representative (Current Employee) –  Prince George, BC27 September 2017
Management at this job is all about micro managing employees down to second. If you need to go to the bathroom expect to have management ask you to justify it.
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Great company to work for
Team Manager (Former Employee) –  Surrey, BC17 September 2017
Will pay for schooling as long as it can be applied in the workplace.
Excellent Benefits.
Great vacation time.
A lot of room for advancement.
Many different locations throughout BC, Alberta.
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at first it was a great place to work but over time thats changed
Data Entry Clerk (Former Employee) –  Surrey, BC10 August 2017
they used to be a great place to work! extra curricular activities, lunches.. they believed in keeping employees happy.. but now restructuring and reorganizations have changed that and it is slowly becoming less than it once was
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FortisBC
Customer Service Leader- Supervisor (Current Employee) –  Burnaby, BC19 February 2015
Manage a team of 14 representatives. Coach and develop them, while also dealing with inbound customer service calls and inquiries.
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Would not recommend
Customer Services Representative (Current Employee) –  Burnaby, BC17 February 2015
I would not recommend this job. Hours change drastically after being hired to include midnight shifts. Your shifts can change daily as a temp. Your life revolves around work.
Pros
none
Cons
constant changing hours, vacations not approved
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Not applicable
Customer Service Representative (Current Employee) –  Burnaby, BC10 January 2015
Poor or bad management
Great co-workers
No opportunities for advancement
Pros
New clean office
Cons
poor management
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Excellent salary and benefits.
Emergency Dispatcher (Former Employee) –  Surrey, BC15 April 2013
Even though FortisBC employees are part of the Cope Union it gives you a false sense of security. The probationary period is not the standard 3 months and is based on the 1st 1200 hours of continuous employment. For someone who is part time working 20 hours per week it would take years to complete. I was let go one week before passing my probation. I never called in sick and was never late for work. I was never told I did anything wrong. They do not need a reason to let you go. The salary and benefits are much better than industry standards but you cannot have a mind of your own. You have to learn quickly to adapt and form cliques or more senior employees who don't share your enthusiasm will bad mouth you to everyone and move you out! There are not many opportunities for advancement and when an opportunity comes up and even if you are the most qualified applicant it is given to someone who has 2 minutes seniority over you. The most enjoyable part of the job was talking to customers and solving any problems that they had.
Pros
free gym facilities. excellent salary and benefits.
Cons
lousy union contract. probationary period too long, they don't need a reason to fire you.
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Overall rating

3.1
Based on 12 reviews
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Ratings by category

3.2Work/Life Balance
3.6Salary/Benefits
2.6Job Security/Advancement
2.2Management
2.8Culture