Foresters Financial Employee Reviews
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- I had to be in office 5 days a week with options to work remotely - Challenging environment - Management works for people - Friendly culture with a lot of team work - Hardest part was to work with OffShore Vendor - Bi-Weekly team collaboration
Foresters is a company driven by the right reasons. There has been a tremendous amount of change in a very short period of time, which has lead to a somewhat mixed environment. For the most part, the people at Foresters are hard working and caring.
The ELT does not care about anything but their bonus and keeping their jobs. HR did not protect employees from bullying but rather told managers about complaints. Every October there were lots of people fired for NO reason so staff just held their breath to make it through the month. While the majority of their sales come from the US, US employees are treated like dirt and considered disposable. My reviews were stellar and still I was treated like I didn't matter. It has so much potential but the Board and the CEO are idiots and have no idea what they are doing. I was told by the VP of the team that he had no time for innovation and I needed to just do my job and stop thinking of ways to improve things. There is no vision and no thought of the customers. So SAD! The worst part is how they talk about people who leave. They ruin their reputation within the building. If the EEOC was ever called they would have a real issue. No matter what they offer don't do it. You will have PTSD after you leave.
Benefits are decent
Everything. Bad management, no vision, self important Board, no care for members, lack of fiscal responsibility, HR violations
4-5 weeks of training not enough to do the job. Most training happen by answering calls and training your self while taking calls, no training on how to use internal databases. Many on line coarces, compliance training and emails to read between calls, very very stressful .Most staff tell you to look it up in learning database when help is needed . Little downtime. callers wait long time & are from USA some are hostle when they find out your from canada. High turn over of staff. They have full time person to train groups every few months. Many staff complain. Allot of mistakes throughout company customers told wrong information. Unlimited sick days but if more than 5 are taken you are 'warned''. Very high expectations of you by way of training on new programs new rules , its rushed and it never ever ends. Unrealistic expectations, preferences given based on merit. supervisor never happy finds something wrong even for people who do a good job . Must work to 8pm for a week a month. Wish I didn't take this opportunity.
Good food in cafeteria . Good benefits
Stressful, demanding, poor training
The manager in my department depended on some of the older employees who have been with the company for over 10 years who spent their time gossiping and telling tales of other employees who did not meet their expectations. Most of these employees did no work and were still praised, and the newer employees had to work really hard in order to complete their work and the work of their seniors, but are not appreciated or recognized for the amount of work done and time spent. We often had to stay extra hours in order to complete the work, and were hardly paid over-time for our work.
Management changed course far too many times during my tenure. Initially the role was a wonderful when I started in 2000. The role was entirely client and membership focused. Management was accessible and progressive. However, over time, the role and compensation structure began to devolve. in time, the many changes in middle and upper management resulted in a culture which was less client focused on sales and more concentrated on the bottom line. This resulted in the sales staff becoming incentivized to act against the best interests of the Foresters membership and clients. one this n=became clear to me, I tendered my resignation and embarked on a different course.
The aforementioned model was eventually abandoned
The aforementioned devolved to a point that convinced me to leave.
Did not enjoy working for this company. The pay was good, but you are very micromanaged and there is very little chance of professional growth or advancement available. Also the clients are primarily American and can be very hostile when they realize they are dealing with a Canadian company.
Good pay and benefits
Long hours and miserable unhappy clients
the management does not care much about employees and most department managers could care less about who work there, especially if you are under contract. all they want to know is that they reach their daily goal and they do not recognize employees for their hard work. tell-tales are encouraged and most employees who have been their for a while, are able to spend their day doing almost nothing and get paid for it while new employees have to do their work and the work of their seniors if they want to keep the job
Overall the people are great and the company is awful. No room for advancement, you have to be liked by management in order to be "released" to another dept. Or have a family member that has some tenure, otherwise you're stuck! Employees that actually do quality work are over looked and come across as slackers vs reps that take 70+ calls per day that are undocumented...many of those calls produce call backs. Management is a JOKE several a* kissers that get others to do their work and they take credit. Need to hire more staff as callers tend to wait 20+ mins to speak to anyone and are irrate before you can can get to the reason fir their call. Agents lack knowledge and submit business they know won't stay on the books but long enough for them to get compensated. Their comp is pretty good too. The only good thing is some of the benefits they offering their members...like the emergency disaster relief but they have to wait 8 weeks to get it. So much for emergency benefits. The CEO has a great personality though, dispite being American.
Have to work Canadian holidays. Lack of quality management no room for advancement