Ford Motor Company
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Ford Motor Company Employee Reviews for Customer Service Representative

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3.9Work-life balance

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Found 7 reviews matching the searchSee all 7,529 reviews
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Fun Company, Easy environment

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Fun place to work. Very laid back environment, but still has high expectations. Great team environment. Very welcoming and great training/ onboarding process.
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call centre

Human Resources not forthright with information and did not give/pay me my vacation at the end of my employment. Managers were good and employees were nice.
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learned customer service

Workplace culture was good. I learned both inbound and outbound customer service. Hardest part was evening shift which used to end after 11.00 pm.Management was ok.
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customer service

Great place to work but lot of stress. Love my coworkes but the stress with the paid is not worthied. More training are needed to be able to answer questions in a daily basis

Pros

great place to work

Cons

lot of stress
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A company that care with customers and employees

A typical day is providing assistance to clientele in related to their vehicles' concern. I have learned a lot about FORD's products and services and its advantage to competitors. The management is great, company salary and benefits are excellent. The hardest part of my job is dealing with dealership in order to help and resolve FORD's customer's concern. I enjoy working and helping the customer resolve their concern.

Pros

cumulative vacation

Cons

stressful dealing with dealers
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N/a

This company is very well known, I was able to enhance my customer service skills and learn how to assist customers in an efficient manner
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if you do not want to stress dont work there

all the matters is the profit they make at year end not enough staff what ever you do is not good enough most employees feel stress not happy

Pros

good pay and benifits

Cons

your never good enough
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Overall rating

4.1

Based on 7,529 reviews
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Ratings by category

3.9Work/Life Balance
4.1Salary/Benefits
3.7Job security/advancement
3.6Management
3.9Culture

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