Most Incompetent Management Team in 25+ years experience
As an educated business professional with over 25 years Customer Service experience, within days I realized accepting a job offer with PGR was the biggest mistake I had made in my career. I had 2 job offers on the line and unfortunately learned quickly after starting at PGR that I made the wrong choice. The manager isn’t qualified to manage people, lacks the necessary skills to deal with unpleasant interpersonal issues, has poor communication skills and micromanages to a high degree, although denies it. Management’s actions/behaviours Do Not Align with their words because as part of their recruitment process you must complete a ‘Profile’ to be considered for employment in tandem with their interview process. Although they tell you initiative, change agents and self-starters are valued in their culture; to be frank, the manager wants to control staff like a kindergarten teacher does with a group of 5 year olds and in the manager’s own words, “wants to watch you” although that particular individual then referred to it as “coaching” in the same sentence. Actions speak louder than words. When approached on the subject of utilizing business application tools, The Manager didn’t see any value in applying reporting tools to help benefit the business and said “it takes too much time” and rather, insisted “you will figure it out on your own and have a better idea on that kind of stuff after awhile” Really?? Assumptions versus Actuals?? If you want to be respected and treated like an adult, I would discourage anyone from making the same mistake I did.
Very friendly customers, majority of office staff were great, helpful and hard workers, nice group of guys in the shop
Management very rigid and structured “old school” mentality rather than forward thinking.