I was a supervisor for the call center for exactly 7 months. They had no formal review process, no formal QA process, no formal coaching process AT ALL for the agents in the call center until I designed them. Any attempt at managing the floor was usurped by grown children with a toddler mentality bent on creating high-school drama. At the end, I was released because I dared create an atmosphere where everyone worked equally and some agents felt singled out.....coincidentally, the same agents with nothing but adherence and attendance problems that I was trying to correct. If you are looking for a professional call-center environment, look elsewhere.