FirstService Residential Employee Reviews

Decent place to start and work environment is pretty balanced. Come to work with a positive attitude and a strategic mindset and you will get through your shifts.

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Some buildings are great, some not so much

Concierge (Former Employee) - Vancouver, BC - 12 September 2023

Depending on where you end up it could be an amazing fun job with fantastic resident. If it's a building that's not even halfway under construction and they let residents move in, you are in for a world of deficiency complaints, constant fire alarms, and none of the amenities available as advertised, which you will be yelled at constantly for. Thinking of escalating? They'll just tell you to tell them to write an email that will end up being ignored. Also the uniform they make you wear never fits well , is boxy as heck, and looks cheap. But there's never been a pay issue and your teammates always have your back.

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Official response from FirstService Residential

13 September 2023

Thank you for the feedback. Your review is helpful for us to learn what you did enjoy about the role, and also which areas that we can continue to work on - we are sorry to hear that some experiences you had were less positive. Wishing you all the best in your future endeavors.

Insights into FirstService Residential

Based on 103 survey responses

What people like

Inclusive work environment
Ability to meet personal goals
Clear sense of purpose

Poor, no system , I won’t even suggest anyone to join.

Community Administrator (Former Employee) - Calgary, AB - 6 September 2023

What is the best part of working at the company?Very poor and system is over all not greatWhat is the most stressful part about working at the company?Lack of proper communication and lack of situation management What is the work environment and culture like at the company?Not good and what ever culture they talk about, nothing exist here.What is a typical day like for you at the company?Work and work nothing more. No one to listen even.

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Official response from FirstService Residential

13 September 2023

We hope that every associate has a positive experience however there can be circumstances where this does not happen. Honest comments from our associates help us know where to focus and we apologize that your experience didn’t reflect the positive culture that we're working towards. All the best.

Friendly residents

Concierge (Current Employee) - Vancouver, BC - 26 August 2023

I am working from last 2 years and enjoying it. It totally depends from building to building. Residents are friendly and polite where I work. Management is supportive.

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Official response from FirstService Residential

30 August 2023

Thank you for sharing your experience as a Concierge in our Property Services team. Our Associates are the first point of contact for our clients and we appreciate hearing that you are having good experiences with residents and Management.

FSR provides support from adminstration to vendor management, to help associates to code with daily tasks effectively and efficientily..

Property Manager (Current Employee) - West GTA Ontario - 29 July 2023

It's a team work to provide excellent services and overcome challenges in work. The Company provides very good supports and training to all employees.

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Administrative Assistant (Former Employee) - Scarborough, ON - 19 July 2023

good place and nice people, good learning experiences, workplace culture friendly but healthy care not good, good teamwork but some of leader not pro

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Pathetic toxic corporate heirchy

Front Desk Concierge (Former Employee) - Toronto, ON - 9 July 2023

Pathetic corporate environment. Cannot take stand for their employees. Everybody just cares to save their own a**. Haven’t seen such culture in any company in all my career.

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All around Bad

Cleaner/Janitor (Former Employee) - Oshawa, ON - 29 June 2023

The company doesn't want to supply the staff with the stuff that is asked, they can't find people to cover you when you're sick, nothing gets done about the persistent problems that occur and all in all, the company does not care about their workers.

Pros

Easiest job

Cons

Management, Low pay, unrewarding, no time off

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Great People and Work Culture

Assistant Property Manager (Current Employee) - Mississauga, ON - 17 June 2023

If you’re in search of a company that genuinely prioritizes your personal & professional development & wholeheartedly support your success, look no further than this exceptional organization.

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Not worth at all.

Front Desk Security Supervisor (Former Employee) - Etobicoke, ON - 9 June 2023

Management is cheap. You only get promoted with a** licking. Upper management has their own pyramid style business. Unless you sign with them you’ll never be promoted.

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Jobs at FirstService Residential

See more jobs

Cleaner (George Park area)

Vancouver, BC

10 days ago

Cleaner (McIntyre Park area)

Surrey, BC

11 days ago

Assistant Superintendent (Part-Time)

Toronto, ON

30+ days ago

Patrol Guard (Part-Time, Night Shifts)

Mississauga, ON

1 day ago

Concierge - Weeknights

White Rock, BC

30+ days ago

Great Culture w/ Career Advancement Opportunities

Area Manager (Current Employee) - Vancouver, BC - 23 May 2023

I have worked at FirstService Residential (FSR) for 4 years and can honestly say that it is an amazing place to work.I originally started in this company as an On-Call Concierge on our Property Services side of the company. I quickly fell in love with the culture and brand. After about 7 months I was promoted to a live-in Building Manager in our Investment Properties side of the company. I gained many valuable skills while being taught that side of the industry. FSR is also paying for my education to get my Property Management License. One thing I love about the culture at FSR is their investment in their own employees. They genuinely care and strive to create a great place to work. After 2 years in our Investment Properties division, I was promoted to an Area Manager back in our Property Services division. I am currently still serving in this role. My direct supervisor is amazing and has been a huge mentor for my professional development. I would highly recommend this company to anyone.

Pros

Career Advancements

Cons

N/a

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Official response from FirstService Residential

6 July 2023

We value the professional development of our employees, and we greatly appreciate your recognition of our support for your education and the mentorship provided by your supervisor. Thank for your contributions and look forward to future successes together!

Terrible upper management

Security Supervisor (Former Employee) - Burlington, ON - 22 May 2023

Awful property management. No training , no growth, no incentives, micromanaging , and no direction, when you try to provide a direction they shame you.

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Worst place to work at

Assistant Property Manager (Former Employee) - Brampton, ON - 18 May 2023

I have worked with them and the property manager was very unprofessional and biased. The company did not do anything about it. This will not only lead to job insecurity but also made my life stressful.

Pros

None

Cons

Unprofessional

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Excellent company culture and career growth

Accounts Receivable / Deposit Desk (Former Employee) - Calgary, AB - 21 April 2023

Excellent company to work for. They have an amazing company culture with great benefits and loads of room to grow. I miss working there and would return if the opportunity came about. 10/10

Pros

Work/life balance

Cons

Management is hit or miss

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Official response from FirstService Residential

14 August 2023

It is great to hear about positive experiences from our associates! Our values are the foundation that guide us and we truly appreciate the time you took to give us this feedback. All the best in your future endeavors.

Amazing

Front Desk Representative (Current Employee) - Calgary, AB - 16 April 2023

Amazing work environment and are flexible with their hours . The staff are welcoming and are supporting for you for through everything going on outside or inside work

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Official response from FirstService Residential

14 August 2023

We are happy to see that you are enjoying your experience with FirstService Residential. Thank you for your hard work and dedication!

It's good in terms of overtime hrs, but no guarantee of getting paid for overtime hrs on time and no employee value

Front Desk Agent (Former Employee) - Multiple - 7 April 2023

It's good in terms of overtime hrs, but no guarantee of getting paid for overtime hrs on time and no employee value and you will have to prove when you worked overtime and where

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Official response from FirstService Residential

24 April 2023

Thank you for the feedback. We are sorry to hear that your experience was less than positive as we strive to embody our culture of building great relationships. We appreciate your time and will use your comments to make positive changes. Take Care. Kaitlin Buccheri, Communications and Engagement Manager

Good Part time job with a few big flaws.

Residential Janitor (Former Employee) - Toronto, ON - 28 March 2023

This job is a good part time job with some flaws that overshadow every workday. Such as rude managers, unorganized, but also very good flexibility. Managers will call you on days off to come into work if you are a cleaner, but this also means you can pick up extra hours if needed.

Pros

Flexibility, able to find shifts to suit your needs.

Cons

Rude managers, unorganized, Constant calling on days off to see if you can come in.

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A toxic

Community Administrator (Former Employee) - Calgary, AB - 25 March 2023

You can do your job well but if your personality is the opposite of what they expect/demand then you are deemed to be the problem. There is no trust amongst the team & other groups Certain people are judged harshlyA qualified vet of the role will be passed over for a less qualified friend who knows a higher upLots of gossiping Leardership from the top down are a cancer to this officeToo many negatives to list. Avoid this place

Pros

A couple of people were easy to get along with.

Cons

Low pay for the role, faux positive environment, backstabbing, favoritism, dishonesty, lack of trust with leadership

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Official response from FirstService Residential

14 August 2023

Thank you for the feedback. We are sorry to hear that your experience was less than positive as we strive to embody our culture of building great relationships and we will review your comments with the team.

Productive and fun work place

Senior Property Accountant (Former Employee) - Mississauga, ON - 22 March 2023

Great place to work. Coworkers are very supportive. Everyone has respective attitude.Working is fast paced. Really need to manage your time. Training format is great. It is a great place to learn and advance yourself.

Pros

Free lunch/breakfast during team events at least once in a month

Cons

Limited place to grow in career

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Productive

Concierge/Security Guard( part time) (Current Employee) - Brampton, ON - 19 March 2023

Great place to work collaborative good salary good support from field support. Responsive to your requests and supervisors come to site for help. Growth within company

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Great place to work in Vancouver

Junior Accountant (Current Employee) - Vancouver, BC - 15 March 2023

It is a safe place to work, and also psychologically and emotionally healthy place to work tooemployees are offered training or development to further career development and resources and equipment to do job.Management genuinely seeks and responds to suggestions and ideas from employees and celebrate people who try new and better ways of doing things, regardless of the outcome.People here are treated fairly regardless of their race or ethnic origin.Management is approachable, easy to talk with.

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Official response from FirstService Residential

23 March 2023

Thank you for taking the time to share your experience at FirstService! You landed on areas that we are proud of, too, and there is always room to keep growing. Thanks for being part of the team.