First Data Management reviews

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2.0
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Very little support and have no nonsense towards mental health issues.
CSR - Customer Service Representative (Former Employee) –  Mississauga, ON14 May 2019
This place was good to work at at first but what you'll notice real quick is that you don't have adequate support if you're having difficulty on a call. You aren't allowed to transfer calls to superiors if it's requested and they will sit there and let you pull your hair out with stress and anxiety instead of jumping in and helping. Non management were great, supervisors were alright but if you have any type of mental health issues keep it to yourself because you will get fired if you say you have anxiety like I said I did after a very difficult call that wouldn't have been so bad had I been able to escalate it to a more senior Rep. My manager at the time said that I could transfer a call if it got too bad but the next day when I came in for my shift I was let go. Please note that they say you are fully hired and don't have probation so me being fired went against my rights but I did it pursue it. Overall it wasn't that bad but again, keep your personal issues to yourself, do your job and then go home.
Pros
Lots of overtime
Cons
Low pay, can't use your phone or tablet, high turnover
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2.0
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Low wages -low employee morale - no advancement
Customer Service (Current Employee) –  Mississauga, ON13 March 2018
management has no regard for agreed upon terms in contracts.
Your calls will be judged on what you say, manner of speech..it will destroy your morale.
Pros
Good Health Plan
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1.0
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Stressful and a lot of politics
CS specialist (Former Employee) –  Mississauga, ON10 May 2017
I am not sure if those review listed are accurate. This is the worst experience in my life. Non qualified management and no one care. Dealing with upset merchant all day and hearing them yelling and swearing. I don't recommend this company
Cons
Unorganized and unprofessional
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4.0
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loads of overtime
Senior Technical Specialist (Current Employee) –  Toronto, ON2 May 2016
It a nice place to work, great colleagues
Very diverse in the fact that minorities are recognized.
evenly balance in terms of number of males and females and number of minorities and caucasians
Pros
overtimes
Cons
no proper organization
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5.0
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Productive and fun workplace with table tennis table
Project Manager (Former Employee) –  Melville, NY12 October 2015
Fun work place with supportive management. The most enjoyable part of the job was working alongside my colleagues and learning from them.
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Overall rating

3.5
Based on 3,006 reviews
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Ratings by category

3.4Work/Life Balance
3.4Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.3Culture