Very little support and have no nonsense towards mental health issues.
CSR - Customer Service Representative (Former Employee) – Mississauga, ON – 14 May 2019
This place was good to work at at first but what you'll notice real quick is that you don't have adequate support if you're having difficulty on a call. You aren't allowed to transfer calls to superiors if it's requested and they will sit there and let you pull your hair out with stress and anxiety instead of jumping in and helping. Non management were great, supervisors were alright but if you have any type of mental health issues keep it to yourself because you will get fired if you say you have anxiety like I said I did after a very difficult call that wouldn't have been so bad had I been able to escalate it to a more senior Rep. My manager at the time said that I could transfer a call if it got too bad but the next day when I came in for my shift I was let go. Please note that they say you are fully hired and don't have probation so me being fired went against my rights but I did it pursue it. Overall it wasn't that bad but again, keep your personal issues to yourself, do your job and then go home.
Low pay, can't use your phone or tablet, high turnover