Sr Contact Center Tech Specialist (Current Employee) – Mississauga, ON – 5 November 2017
• As pare of a multi functional help desk we handled a verity of calls related to Tech support, Customer Services, Field technicians, partner service teams, escalation support. • Provided an expert level support to internal and external customer on various products and services as per the process guidelines in a fast paced environment. • Analyzed the system logs to identify route cause to the issues on every call, fix it and escalate the issue when needed. • Assisting the clients with email support and phone call. • Offering assistance to agents on E-Desk and taking ownership of issue resolution, when the fellow agents are not able to get the issue fixed that way agents could understand issue if confused and merchant is comfortable.
CS specialist (Former Employee) – Mississauga, ON – 10 May 2017
I am not sure if those review listed are accurate. This is the worst experience in my life. Non qualified management and no one care. Dealing with upset merchant all day and hearing them yelling and swearing. I don't recommend this company
Business Consultant (Former Employee) – Ottawa, ON – 24 January 2017
Worked full time for commission pay, tough job but it was a fun time and experience with a great team. As a student, it was hard to balance life and work so I left early in order to stay focused on my main goal as a student.
Lead Generator (Former Employee) – Montréal, QC – 15 March 2016
A typical work day would be showing up to work in the morning and having a coffee with my co-workers before we start working. Its an amazing work environment full of amazing people. I would have to say that the hardest part of the job would have to be handling all the secretaries and the most enjoyable part of the job was being able to see all the amazing people I worked with.
Senior Technical Specialist (Current Employee) – Mississauga, ON – 22 December 2015
Resolving all customer issues in a timely manner while under pressure of deadlines. Learned to work effectively as a team as well as independently. Enjoyable part of the job is satisfy customers needs and resolving their issues.
Customer Services Manager/ Business Analyst (Former Employee) – Pakistan – 3 December 2012
Out of all my workplaces I loved working at First Data International. I had learnt a lot of technical things at this place and lots of managerial skills. It was my second job and I was promoted from an executive to Senior executive and then a Manager within 4 years at such a healthy workplace. I am grateful to my managers as all the credit goes to them as they were very patient and always explained very well. I had hardworking co workers, who were always willing to help and I always promoted team work. Hardest part of my job was to say No to anyone internal or external client. Enjoyable part of the job was my time which I served for FD.
lots of training
due to nature of job, sometimes we had to give our family time to work related issues.
Sr Technical Analyst (Former Employee) – Mississauga, Ontario – 10 October 2012
i worked everyday with a lot of zeal and ethusiasm, i learn smthing new everyday at work, and because i have the ability and willingness to help my co-workers, it rubs off my managers. The hardest part of the job for me is definitely the long hours because a lot is expected of me, and i always strive to do better everyday. What i enjoy the most about my job is again th friendly environment, we're like a family, and everyone is always willing to help one another
Account Executive (Current Employee) – Burlington, Oakville, Mississauga Regions – 21 September 2012
At First Data a typical work day is comprised of proposal meetings with merchants, prospecting new accounts, sending follow up emails and phone calls, and entering information into your CRM tool (salesforce).
There are approximately 30 reps accross the country, each with a different geographical territory.
Each rep works from their own home office, with the head office for Canada located in Mississauga.
Sales Support Specialist (Former Employee) – London,On – 14 September 2012
Great place to work, very busy ,days just went by so quickly. Helping a team to achieve their goal was fantastic. The company hired most staff through placement agency which was very bad no benefit or change to advance. Supporting the sales team was great it gave me a feeling of really helping and I can say I went home feeling great for a job well done.
company did not hire, most staff were working for a placement agency