Sr Contact Centre tech support specialist.
Sr Contact Center Tech Specialist (Current Employee) – Mississauga, ON – 5 November 2017
• As pare of a multi functional help desk we handled a verity of calls related to Tech support, Customer Services, Field technicians, partner service teams, escalation support.
• Provided an expert level support to internal and external customer on various products and services as per the process guidelines in a fast paced environment.
• Analyzed the system logs to identify route cause to the issues on every call, fix it and escalate the issue when needed.
• Assisting the clients with email support and phone call.
• Offering assistance to agents on E-Desk and taking ownership of issue resolution, when the fellow agents are not able to get the issue fixed that way agents could understand issue if confused and merchant is comfortable.
Very stressful organization, NO growth