First Air
3.7 out of 5 stars.
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First Air Careers and Employment

About the company

  • Company size
    1001 to 5,000
  • Industry
    Transportation & Logistics
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Salary estimated from 20 employees, users, and past and present job advertisements on Indeed.

Customer Service

$14.46 per hour
Customer Service Representative
$14.68 per hour
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Rating overview

Rating is calculated based on 37 reviews and is evolving.


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Work-life Balance


Licenced Aircraft Structural Technician in Ottawa
on 29 January 2020
Excellent place to work
Lots of experience on 737 and ATR’s. Definitely need some of the older employees to retire though, they have stayed too long in my opinion and need to give younger employees an opportunity to advance in the company since they could for retired about 10 years ago and are no longer able to preform a lot of their duties. That being said I really enjoyed working at First Air, would definitely work there again.
Cargo Agent in Ottawa, ON
on 13 April 2020
Great place
It is great place to work, you can build your career. The place need people want to work not standing for and chatting, if you work, you will get peppermint position then you on title of all benefits which is great.
Finance in Kanata, ON
on 15 May 2019
Airline to the North
Working to make the airline the best for it's customers and keeping the cost of tickets as low as possible. Great location in Kanata. Flexible work hours
Customer Service Agent in Ottawa West, ON
on 2 May 2019
Treat minimum wage employees like garbage
Upper management has no respect and does not speak to employees nicely. Middle management is AWESOME like coordinators are. Call centre (reservations) shift work is based on a bidding system by seniority. As well as holidays. Pay is low. Not very much room for advancement. Only get 2x 15min breaks or 1 30min break, they legally get around that by letting you off 30min early? So the shifts are 8h shifts instead of 8.5hours with an hour break or 30 min and 2x1im breaks. I really did not enjoy that. In slow times (very few phone calls) you were not allowed to talk to one another. It was very much like cattle lined up unless the manager wanted to talk you were not allowed. It was really weird. Atmosphere was great when manager was not there and just the supervisors (coordinators) Manager doesn’t seem to respect employees. Mid management was fantastic though. For the amount of training needed and information retained, the pay was not adequate. At all. Not enough diversity in staff. It’s a northern company and not enough northerners represented at the head office in Kanata. Also cultural training should be provided to all employees as it’s hard for people who live in Ottawa to understand what living in the Northern communities first air serves is like.
Coordinator in Iqaluit, NU
on 2 May 2019
Awesome workplace
-My responsibilities at First Air Cargo included loading and unloading the baggage pits on small service aircraft as well as commercial airliners 7-10 times a day. I was responsible for locating and processing cargo orders for service aircraft, which included operation of electric and diesel forklifts. On certain occasions I was put into a manager/coordinator position to ensure daily tasks were delegated and completed on time throughout the day. 
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Questions and answers

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Interview insights

Insights from 11 Indeed users who have interviewed with First Air within the last 5 years.

Favourable experience
Interview is average
Process takes about a week
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  1. First Air