FineLine Solutions
2.9 out of 5 stars.
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FineLine Solutions Careers and Employment

About the company

  • Founded
    1978
  • Company size
    201 to 500
  • Industry
    Telecommunications
  • Headquarters
    Winnipeg
  • Link
    FineLine Solutions website

For over 20 years FineLine has been helping people and organizations have a positive impact in our world. Listening and engaging directly with customers and donors through multiple channels gives FineLine the unique ability to provide the right solutions for extending reach, developing lasting relationships and delivering meaningful results.

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Salaries

Salary estimated from 26 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 35 reviews and is evolving.

4.5020183.0020191.8020203.5020214.502022

Reviews

Customer Service Representative in Winnipeg, MB
on 12 May 2021
Not a great place, avoid if you can

Typical day involved taking inbound phone calls and answering questions about programs. Not a lot of training, it took about 2 days before they threw us on the phones ourselves. Most of the training was customer service based and not actually about the programs and information we needed. Management was non-existent - they only communicated to us through the team leads. The team leads were inconsistently responsive when we had questions or needed help. If all the team leads were gone for the day we were on our own and in the weeds. The job was not hard at all though and not stressful at all for a call centre. Customers were generally pleasant to deal with so it was relaxed. It was quite boring at times, something waiting 30-40 minutes between phone calls.

Casual Customer Service Representative in Winnipeg, MB
on 11 September 2022
I had no issues

i did not mind the job there, it helped i knew some of the managment going in, simply took calls for various charities from both canada and the u.s and would have stayed if it was not just casual at the time

HR Manager in winnipeg
on 14 February 2022
working with non for profits

Overall hectic call center good learning culture good benefits good training good overall team lots of room to advance job sharing consistent raises

Customer Service Representative in Winnipeg, MB
on 5 May 2021
A Comfortable Workplace

A very relaxed place to work - can get busy from time to time but generally is pretty quiet. Management is very considerate and there are some bonuses for doing well. Benefits are above average for this line of work, but there's really little opportunity for any kind of promotion.

Donor Services Lead in Winnipeg, MB
on 16 September 2020
Run dont walk away from this tire fire

Toxic environment, avoid at all costs,. Workplace is filthy and disorganized, training is minimal, management is a joke. Support for agents is impossible to find, team leads have tò much responsibility and no support.

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Questions and answers

People have asked 9 questions about working at FineLine Solutions. See the answers, explore popular topics, and discover unique insights from FineLine Solutions employees.

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  • Interviews
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  • Work Life Balance

Interview insights

Insights from 22 Indeed users who have interviewed with FineLine Solutions within the last 5 years.

Average experience
Interview is easy
Process takes about a day or two

Common questions about FineLine Solutions

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