Generally, not a horrible place to work...
Management (Former Employee) – Richmond Hill, ON – 29 August 2016
I really enjoyed my tenure here - short as it was - and it was largely because of the people I worked with. Some of the agents are a little stressed, and not all agents are professional, but they were a fun bunch to work with. Some departments do their best with the resources available to them.
The senior management team, in particular the VP of Operations, and some of the managers and supervisors, and the entire HR team, were really just terrific people, very hard working, but incredibly friendly, knowledgeable, and really did their level best with their backs against a wall.
The biggest - and really, only problem, is the CEO. He's running a business to be sure, but there are problems - his treatment of staff, including other managers and senior staff, and the haphazard management style that lends itself to absolute chaos and mismanagement, are just a few of the biggest issues. You're never quite sure from one day to the next what to expect from him. It's great to have a CEO so hands-on, but in this instance, it would be better if he trusted his senior managers to do their job accordingly. Don't be surprised if he melds 18 different sports analogies and references into one convoluted and nonsensical statement that nobody really understands. When he's in a good mood, he's great to be around. When he's not, he really isn't - and that may explain the high turnover rate.
Wouldn't go back there, but wouldn't not recommend the experience to anyone else. It is definitely a learning experience.