There is job security and benefits are wonderful.
CUSTOMER CARE REPRESENTATIVE (Former Employee) – Richmond, BC – 7 January 2019
Typical customer service over the phone. Repetitive. It gets boring.
I've learned to stand up for myself with the management. For them you're just a number. They want you to be a robot. You have to be in between competent and naive. Once you start questioning they make sure you go down.
Management is a fail. A lot of favouritism and racism, empty promises. They send an email out to everyone when there are job postings but that's all for show. They've already selected an individual for it from the get go - this happened a lot. The selected individuals would confirm it themselves.
Workplace culture is the same as everywhere else, you have lots of jealous co-workers, nosy co-workers, gossipers, etc. Even the management participates in this, it's unfortunate.
The hardest part was rude customers who act like you're their slave
Job's chill once you know everything. Super easy. For me at least.
No advancement unless you're a certain race