Fairmont Hotels & Resorts
Happiness score is 78 out of 100
4.2 out of 5 stars.
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Customer Service Representative weekly salaries in Canada at Fairmont Hotels & Resorts

Job Title
Location
$1,183 per week
44%
Above national average

Salary estimated from 3 employees, users, and past and present job advertisements on Indeed in the past 36 months.

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Reviews about Pay & benefits for Customer Service Representative at Fairmont Hotels & Resorts

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Great place to work

I really enjoy working for the Fairmont, I keep coming back to it (I've worked at three Fairmont Properties in Canada in my career) and I can honestly say, they are the leaders of Hospitality. The managers trust your instincts and support you when guest are being harsh/ unfair. They give you the empowerment to solve guest issues without them escalating to managers (so they really want you to be confident to resolve guest issues which can be hard at times but managers are always around to help you out.)Everyone supports each other and each department really do try and help when they can. My only complaint about the company is guest can be the worst, some can be very demanding and some interactions can be hard on your mental health. They don’t happen very often but since the pandemic Guests have expected a bit too much that the industry and not always predict or fix (Example, if the government put in a restriction for no sit down service that will completely hurt the hotel and you will hear about it/ try and figure out a way to assist these guest when the restrictions happen and become in affect a few hours later) but then you get one guest that can turn everything around for being so sweet and kind and really understanding ( and you can if available upgrade their rooms or send amenities) Over all I’ve made life long friendships from this company and have learned SO much about Hospitality, If you are empathetic and love working with people this is the company you would want to work for.

Pros

Benefits are insanely good, managers are great, Learning incentives, they trust you to do right by the guest
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Very fast paced

Fast paced industry and you have to be able to work well under pressure. There's always opportunities for a promotion and you get paid fairly well for the tasks that you do. Benefits are great too.
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Long hours

Long hours, random schedule, low level management is generally unhelpful in larger issues, HR is excellent, sometimes no breaks
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How much does a Customer Service Representative make at Fairmont Hotels & Resorts in Canada?

Average Fairmont Hotels & Resorts Customer Service Representative weekly pay in Canada is approximately $1,183, which is 44% above the national average.

Salary information comes from 7 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months.

Please note that all salary figures are approximations based upon third party submissions to Indeed. These figures are given to the Indeed users for the purpose of generalized comparison only. Minimum wage may differ by jurisdiction and you should consult the employer for actual salary figures.