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Fairmont Hotels & Resorts

Fairmont Hotels & Resorts Employee Review

The drawbacks outweigh the benefits

Room Attendant (Former Employee) - British Columbia - 12 September 2023

Compared to the strenuous labor conditions in developing countries, where many endure grueling 12-hour workdays, physical hardships, and reside in crowded dormitories, this job is considerably less demanding. Nevertheless, when viewed from the perspective of more developed regions, such as working here as a room attendant, it may receive only a one-star rating.1) Demanding Work EnvironmentWithin an exceptionally rigorous and high-pressure work environment, colleagues are acutely aware of the exacting standards for room cleanliness. While we diligently strive to meet these standards, achieving absolute cleanliness is nearly impossible, particularly on bustling days when we are tasked with completing a room within a 30-minute window. Supervisors may approach you for a discussion over a single stray piece of hair on the floor or a speck of dust discovered behind beds, sofas, or TV cabinets. To endure this role over the long term, developing a thick skin is essential, as is the resilience to handle frequent discussions centered around cleanliness with management. It's worth noting that this situation applies to everyone on the team.2) High Turnover RateThere is a considerable turnover rate among employees, even extending to managerial positions, which undermines the team's overall performance, communication, collaboration, sense of belonging, and governance effectiveness. Given the varying criteria of different management layers, changes in leadership necessitate adaptation to new work procedures. This provides insight into the challenges of maintaining a long-term career -

Pros

Company perks such as meal benefits, affordable employee dormitories

Cons

Demanding Work Environment, High Turnover Rate, Unpaid Overtime Pressures

Ratings by category

1.0 out of 5 stars for Work/Life Balance

1.0 out of 5 stars for Salary/Benefits

1.0 out of 5 stars for Job security/advancement

1.0 out of 5 stars for Management

1.0 out of 5 stars for Culture

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