Fairmont Hotels & Resorts
4.2 out of 5 stars.
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Fairmont Hotels & Resorts Employee Reviews for Front Desk Agent

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I mainly wanted to ski in the Rockies and Fairmont provided me with that ability while meeting great people. Management sometimes felt untrained and ill prepared for their positions but overall I had a good experience.
Pros
Free Meals, Good Culture
Cons
Management could use more training
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Management is very support and work to ensure that employees needs are taken care of. The work very hard to ensure employees are well trained. It is a high energy sometimes stressful environment but the colleagues are great
Pros
Co-workers, hotel discounts
Cons
can be stressful
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Really great company to work for with a fantastic team to work with. I would work with them again if I was more passionate about the hospitality industry
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shfift work, processed check in, check outs, morning afternoon and overnight duties depending on shift. processed currency exchange. empowered us to make decision. problem solving, trouble shooting. management very helpful and encouraging to advance. challenging checking in 200-300 (out of 545) rooms in a afternoon and having all rooms ready. enjoyed meeting people from all over the world colleagues and guest
Pros
free meal, staff accommodations
Cons
far from city
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I started quite early in the morning, but I usually arrived 1/2 hour earlier to make sure that my area was set up arranged for the early departures. The Royal York has over 1365 rooms, so on days that we have huge conventions coming in, the front desk is very busy. The training that we received to be empathetic and good listeners was a great tool that I used daily during the check-in/check-out procedures. Management empowered us to do whatever was necessary to retain our guest if they went through any adverse situations during their stay and so we had a lot of repeat guests. I enjoyed interacting with and welcoming back frequent guests and having their rooms ready when they checked in. I also enjoyed meeting guests from different parts of the world. At the end of the day, after all the reports are finalized and my float is balanced and I am on commute back to Whitby, even though I am tired I feel a sense of accomplishment. I can go home and get recharged for another day.
Pros
Great health care benefits and hotel stay benefits
Cons
Long commute from Whitby
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This is a fast paced hotel, i have learned a lot during my 4 months of Internship work here. The Front desk and Housekeeping department are very professional, motivated and inspirational leaders. Co- workers are also nice and fun to work with. They welcomed me warmly. The only downside of this job is whenever the subway is down along downtown core since The Fairmont Royal York is located in the heart of downtown Toronto, a lot of construction site are going on in this area. other than that working here is so much fun and inspiring! not to mention the free meal you get everyday for the employees :) It is my pleasure whenever i make guests satisfied. Having some experience at Royal York is definitely worth having :)
Pros
Free meal
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Great place to work. Always a new challenge every day. and fun work environment.With a great staff. The Staff is what kept me there for years!
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