Fairmont Hotels & Resorts
4.2 out of 5 stars.
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Fairmont Hotels & Resorts Employee Reviews in Whistler, BC

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Overall work can be stressful at times (when its very busy) but management is helpful and supportive. Culture of inclusivity, diversity, and support. Pay could be better but is very competitive of the area (town is very expensive to live in).
Pros
Staff Activities, Mental Health Liaison, Free Lunches
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Hands down the worst work environment I have ever worked in. The entire hotel puts money before it’s employees. Mental health is not only neglected but you are shamed if you bring it up. Please avoid the Fairmont Chateau Whistler at all cost. I am still recovering from the constant mental health break downs that this employer brought upon me. Save your self and find an employer that is building you up and teaches you about hospitality and all the amazing adventures it has to offer. Working here you will learn all the wrong ways.
Pros
None
Cons
Poor Management, no mental health help, toxic work environment.
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The housekeeping department is the biggest department in the hotel, however the department head is not as good as expected. Work load was never manageable (before covid) , its even worse after covid cos the standard is ridiculously high (we know we need to be extra careful to implement covid protocols, but it's already beyond our capability and the leaders were asking for more), and keep putting lots of pressure on everyone. Work and life is never balanced. Work always comes first, they told you they care about work life balance which is actually not true. When it's busy, you ask for help, no one comes. When it's not busy, they ask you to do extra work or they would just cancel your shifts. When it's a hectic departure day, they require everyone to work as a team to get through, even though it was your day off, they changed your schedule less than a day (the schedule was posted for a week already) and forced you to come to work (and you can't say no because they need you to work) and gave you another day off. However, when you need help, the leader would tell you that's your job, and you have to complete the assignments by yourself unless someone finishes early, they could possibly send help however its not happening. It will be too stressful for newbies and that's why we have really high turnover rate. If you are looking for advancement in this department, I would recommend you to transfer to other departments cos it's all about popularity and favoritism. Its not about what you are capable of doing, how well you are good at the job, it's about how you act and what you say - more...
Pros
free lunch, cheap housing, great extended benefits
Cons
department mismanagement, disqualified leaders
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Totally waste of your life. The management don't care about anything, except for themselves. They're completely the opposite from what they say. Run away while you can!
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Idiot managers and supervisors, inconsistent hours and schedules, little to no work life balance, terrible wages. Spend all day dealing with entitled self centred customers, a nightmare from start to finish
Pros
Health Benefits
Cons
Literally everything else
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Dedicated leaders who train you very well. Face paced but they never let you fall behind. The work culture was friendly and accommodating. I really learned to stretch myself to the full extent of my capabilities.
Pros
Uniform, meals and other benefits
Cons
Very fast paced
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I have never had a work place as bad as the Mallard Lounge at the Fairmont in Whistler. As a junior server you are very poorly tipped (the senior servers keep 99% of it and the managers do nothing about it), over worked, and have no say. The physical work is unbearable and way more than what they say in the job description. Because of the way the junior staff were treated I will never recommend anyone I know to work there or even stay there asa guest
Pros
Whistler was beautiful
Cons
Everything about the job
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The developement opportunities are excellent. It is easy to move around and see different parts of the world, or country. Everyone who works there shares the same work ethic.
Pros
Great Benefits, Duty meals
Cons
Long Hours
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If you like abuse here it is. Don’t recommend to anyone to work here and people are so stressed working here they are always in a bad mood, unfriendly attitude. Management are mean and abusive they think they are “the kings” attitude. Not for human work environment, they think Whistler is full of themselves.
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Good place for people want experience and good lifestyle/adventure
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Good leadership to work with. Every time you can have a response. Fast-paced working place. Take good care about employees. Good training project for new employee.
Pros
Free lunches, staff housing
Cons
need more space for working area.
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Spend hours setting up for events, serve at the events, clean up after, prepare for tomorrow's event. Terrible scheduling meaning several hours of overtime. Very repetitive work. Demanding and unorganised management. High turnover of management staff. Gratuities not paid out fully to servers. 2 weeks on then 2 weeks off sometimes due to no events. Sometimes start work at 4am, sometimes finish work at 4am. Impossible to have a routine, always tired. Fun staff, not so fun management. Most people are just in Whistler to have a good time and work at the Fairmont for the cheap staff accommodation.
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Worked as a cook for a year. My colleagues were great, management was a joke. Schedule was all over the place, they care very little about your life outside of work. Finishing work at 10pm then scheduled for 7am the next. Hired people hugely unqualified for higher up positions and didnt give the opportunities to the people who actually worked hard and new their stuff. Would never work there again... Great benefits though!
Pros
benefits, pay, staff housing
Cons
long hours, uncaring management, bad scheduling
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The Fairmont have an amazing team to work alongside. It is enjoyable to work in a team in the Fairmont Hotel. The Management team is good in the Fairmont and they are extremely helpful and approachable. They push you to do your best and offer so many opportunities to enhance your skillset. The Fairmont offer a good work-life balance. There is a lot of open communication between team members and managers. Hard work is always acknowledged in the Fairmont and praised.
Pros
Benefits
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Good company, poorly managed department. Training does not prepare staff for the reality of the position. Little teamwork between management and room attendants Very long hours and few days off. lots of overtime (but no choice whether to leave at the end of your shift or not) No time allowed to actually interact with guests, tight deadlines with very little appreciation and respect from supervisors and managers.
Pros
free hot lunches, staff accommodation
Cons
long hours, poor management, little respect, poorly equipped to complete tasks on time, lack of teamwork, managers sit in office all day
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Best experience of my life, great work culture. Kick started my career, and never was there a shortage in learning opportunities including additional online courses and cross training.
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Always being pressured into being faster and better. Very high standards of cleanliness. Hardest part of the job was the constant negative feedback, makes you feel worthless and like you want to stop trying. Some supervisors are tougher than others and only seem to focus on the negative. Occasionally the hotel was missing supplies that make it essential for you to do your job such as a working vacuum or having no king sheets in the whole hotel. Heavily discounted staff meals were provided and also very good quality. Also a ski pass discount is offered
Pros
Staff meals, ski pass discount
Cons
expectations, organization
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The culture, benefits, salary and perks are definitely worth it. Free meals, access to lots of amenities and truly great benefits. As a room attendant the work was labour heavy and too meticulous for me. I found the management to be unsupportive, manipulative and lacked leadership qualities. I would have stayed longer and put up with the actual work if I felt better supported by management.
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Dreary Very Political with Very little structure due to high turnover. You need to have a plan and go for it and just deal with it. No cohesiveness due to everyone out for their own interest. If you are looking to learn something by having a mentor or guide dont bother. Go there do it yourself and fight for every inch and you have a lot of opportunity. Not a long term destination for most.
Pros
Location
Cons
Management
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It gets very busy during beak season. The learning opportunities is a lot as moving through departments is very easy and promoted. The pay is really great. The cool thing about Fairmont is that they give you the rights to go out of your way to delight a guests . SO much resources they provide you with. within limits of course. Work hours are very hectic, however that is normal in this industry.
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Really great company to work for with a fantastic team to work with. I would work with them again if I was more passionate about the hospitality industry
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