Fairmont Hotels & Resorts logo
Fairmont Hotels & Resorts
4.2 out of 5 stars.
Get weekly updates, new jobs, and reviews
View all Fairmont Hotels & Resorts reviews
Review this company

Fairmont Hotels & Resorts

Fairmont Hotels & Resorts Employee Review
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great place to work

I really enjoy working for the Fairmont, I keep coming back to it (I've worked at three Fairmont Properties in Canada in my career) and I can honestly say, they are the leaders of Hospitality. The managers trust your instincts and support you when guest are being harsh/ unfair. They give you the empowerment to solve guest issues without them escalating to managers (so they really want you to be confident to resolve guest issues which can be hard at times but managers are always around to help you out.)Everyone supports each other and each department really do try and help when they can. My only complaint about the company is guest can be the worst, some can be very demanding and some interactions can be hard on your mental health. They don’t happen very often but since the pandemic Guests have expected a bit too much that the industry and not always predict or fix (Example, if the government put in a restriction for no sit down service that will completely hurt the hotel and you will hear about it/ try and figure out a way to assist these guest when the restrictions happen and become in affect a few hours later) but then you get one guest that can turn everything around for being so sweet and kind and really understanding ( and you can if available upgrade their rooms or send amenities) Over all I’ve made life long friendships from this company and have learned SO much about Hospitality, If you are empathetic and love working with people this is the company you would want to work for.

Pros

Benefits are insanely good, managers are great, Learning incentives, they trust you to do right by the guest

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
5.0Management
3.0Culture
Was this review helpful?
View all 1,930 reviews

Similar reviews

Same role
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Very fast paced

Fast paced industry and you have to be able to work well under pressure. There's always opportunities for a promotion and you get paid fairly well for the tasks that you do. Benefits are great too.
Was this review helpful?
Same role
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Great work place, great benefits, need better recognition

Royal Service is hard because we do a lot of different things for different departments so there is not much recognition for those who go above and beyond for guests.
Was this review helpful?
Same role
Job work-life balance
Salary/Benefits
Job security/advancement
Management
Job culture

Not a fun place to work with

Nice property, work culture needs to be improved. management should lead as an example - respect, recognition, appreciation, transparency, collaboration.
Was this review helpful?

Want to know more about working here?

Ask a question about working or interviewing at Fairmont Hotels & Resorts. Our community is ready to answer.Ask a Question

Overall rating

4.2

Based on 1,930 reviews
5
1K
4
546
3
213
2
64
1
88

Ratings by category

3.9Work/Life Balance
4.0Salary/Benefits
3.9Job security/advancement
3.8Management
4.1Culture

Compare Fairmont Hotels & Resorts with

  • Companies
  • Fairmont Hotels & Resorts
  • Employee reviews
  • Great place to work