Fairmont Hotels & Resorts Employee Review
Good company, good wages but stressful work.
The colleagues there are mostly nice and supportive, with a few exceptions.Fairmont is an excellent company but the work is overwhelming the majority of the days. Always finished the days feeling drained and with no energy last to spend with my family.
Ratings by category
Too much pressure
The housekeeping department is the biggest department in the hotel, however the department head is not as good as expected. Work load was never manageable (before covid) , its even worse after covid cos the standard is ridiculously high (we know we need to be extra careful to implement covid protocols, but it's already beyond our capability and the leaders were asking for more), and keep putting lots of pressure on everyone. Work and life is never balanced. Work always comes first, they told you they care about work life balance which is actually not true. When it's busy, you ask for help, no one comes. When it's not busy, they ask you to do extra work or they would just cancel your shifts. When it's a hectic departure day, they require everyone to work as a team to get through, even though it was your day off, they changed your schedule less than a day (the schedule was posted for a week already) and forced you to come to work (and you can't say no because they need you to work) and gave you another day off. However, when you need help, the leader would tell you that's your job, and you have to complete the assignments by yourself unless someone finishes early, they could possibly send help however its not happening. It will be too stressful for newbies and that's why we have really high turnover rate. If you are looking for advancement in this department, I would recommend you to transfer to other departments cos it's all about popularity and favoritism. Its not about what you are capable of doing, how well you are good at the job, it's about how you act and what you say - more...
free lunch, cheap housing, great extended benefits
department mismanagement, disqualified leaders
overall not a bad company. extended benefit is pretty basic with pension plan. The company promotes collaborating culture with good training system. Unfortunately the management team is not always leaders of the example. Some top management team member have no hospitality background and don't understand the company's policy.Dealing with demanding customers plus rotating shifts can make work more stressful. not a work/life balance type of job unless you are at the top of seniority.
free lunch and extended benefit