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Pare down the number of managers and middle managers and tertiary managers and improve process dissemination so that everyone knows how to do their jobs correctly. When processes change everyone must have a way of knowing it. Take steps to eliminate human error, if an error can be made, it will be made, have steps to prevent errors and resolve them quickly when they occur. Ensure technicians are properly trained for their roles, MS certs are meaningless without experience!

Answered 4 October 2019

Compensation tied to customer service.

Answered 17 October 2018
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