Extend Communications
4.0 out of 5 stars.
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Extend Communications Careers and Employment

About the company

  • Industry
    Telecommunications
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Jobs

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Customer Service

1 job

Rating overview

Rating is calculated based on 17 reviews and is evolving.

5.0020184.0820195.0020201.002021

Reviews

CSR/ Dispatcher in Brantford, ON
on 25 August 2020
Former employee
I really loved working here, great people. Loved everything about it! I miss it often. Fast paced, great benefits, bonus opportunities\incentives for work and attendance . Work hours range as they never close.
operator in brantford
on 21 July 2021
Under paid and under appreciated
Would not recommend getting a job here unless it is for any position other than an operator. The pay is too low and the pay for performance thing is almost impossible to achieve. You will be nit picked for saying words like alright/okay too many times. The schedule is a whole other thing. You will get scheduled 10+ days in a row. You will get vacation denied. You will not likely make the pfp bonus. You will get multiple write ups from people who don't even answer the calls. Only good thing I can say is that there are some really amazing people that work there and are severely under appreciated, along with the rest of the operators. Supervisors and trainers are great. Decent benefit package too. Hopefully things change, but I doubt they will. Those who have the power to make change within the company to not care enough to do so. The stress this job will bring you is not worth it imo.
CSR - Customer Service Representative in Brantford, ON
on 30 October 2019
Great company and business
I have never worked at a place where the management cared so much about not only their employee but also their community. They take the time to help employees with issues on the job as well as in their personal life. They offer seminars about health, finance or whatever other suggestions an employee might give. The donate to local charities and staff also volunteer. They care about why their employees have to say. Even though they are 24/7/365 they fully explain their expectation before they hire you, so there are no surprises. You get your schedule 3 weeks in advance and there is almost always someone willing to switch or help if you need it tweaked. There are yearly raises and pay for performance as well as Christmas bonus. All in all a great place to work
CSR - Customer Service Representative in Brantford, ON
on 25 October 2019
Great Workplace and Friendly Environment
Extend is a great place to work for and always has great incentives. It is a family oriented company and excellent benefits for employees.If your looking to work and have excellent customer service skills and are people friendly than it is the place for you.
Employee in Brantford, ON
on 25 October 2019
Great place to work and great people to work with
Great group of people to work with. Always makes me feel like I am part of a family that is doing something for the greater good. Forever changing, not two days are similar. Get to learn about so many new businesses and what they do. The hardest part of the job is probably the best part of the job which is keeping up with the constant changes. Very challenging and a joy to work at Extend.

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