Express Scripts Employee Reviews

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Garbage company
AP clerk (Former Employee) –  Mississauga, ON19 October 2018
Bad company, culture, management, direction

All they care is the big bucks they get from a government contract, they hire you as a contract offering a carrot on a string....you will never get FT, bad pay, building is a joke it old and smells, people are rude, and dont offer any help, thye know they have an issue with there systems but do nothing to upgrade or fix, IT is useless, they have no controls, every department works against each other, it all depends in which department you are in and if you have a strong manager.

STAY AWAY FROM THIS COMPANY
Pros
Nothing
Cons
everything
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Coworkers and Benefits
Auditor (Current Employee) –  Mississauga, ON21 August 2018
The negative comments are true. They also recruit using third party agencies.. you can see why.
Management is terrible. They are all friends. Majority with no health care experience. The employees that are good get kicked to the curb, forced out or fired.
You are worked to the max with no proper training or mentoring. You’re on your own. Such a toxic place. Unless you are absolutely desperate, stay away.
The best part was the benefits.
Pros
Benefits
Cons
Everything else! Management incompetent, unethical High Turnover Demanding work environment
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Agree with others
Worker (Former Employee) –  Mississauga, ON18 August 2018
I'll chime in. Can't speak for corporate side, but the pharmacy is a place to avoid. The people are awesome, management something else. Agree about the comments made about lack of competency, stealing ideas and taking credit for other peoples work, no respect, micromanagement beyond what is acceptable. Me, myself and I run the place. Don't bother complaining to HR because HR and the management are best friends. Mess up once and you get fired. Management messes up all the time and finds a scapegoat. Had one person who cared enough to help out and support but was squeezed out as a threat to management that has no pharmacy experience, no leadership skills, rules through fear, intimidation and bullying, and should have stayed selling houses. Has a circle of snitches so beware.
Pros
Clean, bright, lots of good food around
Cons
Draconian hostile toxic
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Unprofessional
Pharmacy Assistant (Former Employee) –  Burnaby, BC9 August 2018
Unprofessional working environment where people are not treated equally or set up to succeed. There are high, and somewhat unrealistic, expectations for new staff that are still in training. Managers are often quick to criticize and lay blame rather than foster learning and growth.
Pros
No weekends. Monday-Friday 9-5
Cons
Unprofessional
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Good for some time but no career prospects
Accounts Payable Assistant (Former Employee) –  Mississauga, ON11 July 2018
It seems as though the company does not want to improve, any automation or change is met with rejection from all management. I saw a lady get fired while all she wanted to do is make everyone's job easier. Some people work there for years on contracts so the company doesn't have to give them benefits. It is not a bad job is one doesn't care about having a career or the company. The directors have hard time understanding what is happening at lower levels and many times can't manage well because of that.
Pros
nice cubicle, clean, flexible hours, coworkers are generally nice (to your face at least)
Cons
not enough supervision, many unqualified people, no leadership
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Chaotic and disrespectful
Pharmacy Technician (Current Employee) –  Mississauga, ON21 June 2018
Express Scripts looks great on the inside but it's best described as chaotic. Management is only there to make themselves look good, take credit for other people's ideas and believe that it's best to micromanage everyone. One of the current Front-End Pharmacy managers has no pharmacy experience and believes that pharmacy issues are easy to resolve. The staff are treated like garbage, the REGISTERED TECHNICIANS are not allowed to use the full scope of their practice and if you try to find out why, you get told that "we'll talk about it later." This place used to be amazing to work at when SCI was handling the logistics. Now? Everything is terrible. Do not expect to be given the respect that you deserve, you won't get it.

If something goes wrong? Expect to be blamed fully for it even though it wasn't your fault.
Pros
9 to 5 hours
Cons
No training provided
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Very tense workplace
Help Desk (Former Employee) –  Toronto, ON15 June 2018
We were not provided support during off hours, leaving us to deal with issues beyond our ability to resolve. Coaching is non-existent. When we tried to help each other we were told that was not allowed. Very much a leadership team who were not responses and not available. Training was terrible done by unskilled people.
Pros
None
Cons
Very messed up leadership
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Terrible work environment
Pharmacy Assistant (Current Employee) –  Burnaby, BC20 April 2018
If you work here you will never be recognized for anything good you do. You will be scrutinized for every little thing you do wrong and be reminded of it. Always understaffed. Management tries but you can't save a sinking ship. Hours are great (m-f 9 to 5) but management always expects you to do overtime.
Pros
Great hours (m-f 9-5)
Cons
You will be scrutinized for every little thing you do wrong
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A typical day at work
Java Application Developer (Former Employee) –  Mississauga, ON9 April 2018
Starting with a scrum call, following with a call with offshore team and another call if there were some issues, else continue with the development assigned. If there were any issues or requirements missing we were supposed to contact our SMEs allocated.
Pros
Free green tea, coffee, flexible work hours, location
Cons
Communication gap, dependability of one team on other teams
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n/a
IT (Former Employee) –  Canada22 March 2018
had I know what the management style is, I would not have taken the job. Understaffed and eyes on the budget rather than the cost of work not being done
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productive, learned a lot, and work hard
Manager (Former Employee) –  Mississauga9 March 2018
A place to grow technically and business, no work life balance. The benefits and salary are high. The bonus is very good and is based on performance.
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Na
Application Manager (Current Employee) –  Mississauga, ON15 February 2018
Overall rating is Okay Okay. IT Leadership is good but other team is not collaborative and dont support each other.

New tech alawys in focus but cost is alawys blcoker,
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Very Exciting and Forward Trending Environment
Scrum Master (Former Employee) –  Mississauga, ON8 February 2018
I Enjoyed being a Servant Leader or Scrum Master. The Development team was an extremely dedicated and self-motivated team. We were able to complete Sprint Cycles in the allotted time and provide several MVP releases.
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Good company
NDCV Auditor (Former Employee) –  Mississauga, ON30 January 2018
Great staff, great incentives..great work/home balance, flexible hours. If you're lucky enough to get a full time permanent position, then its a great company to work for.
Pros
Great work/home balance
Cons
Location
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Rotten to the core
Pharmacy Clerk (Current Employee) –  Mississauga, ON30 January 2018
The pharmacy used to be fun. Great people, low stress. New management is absolutely horrendous. Micromanaging every aspect of our lives, both work and personal. Taking credit for the work of others. Throwing anyone under the bus. Wanting to be the centre of attention. Finding fault in the most trivial issues. Wanting to do everything because we aren't competent enough to do it the right way. Bully manager. Good people quit, or get fired.
Pros
Clean, safe, decent work environment, free coffee
Cons
Manager has no clue how to manage people. Anyone better gets fired.
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Draconian management style
technology manager (Former Employee) –  Mississauga, ON20 June 2017
Express Scripts is firmly entrenched in the mid 1800's culture. There is little positive influence from management, and the blame game is the primary method for (de-)motivating employees.
Pros
Location if you live in Mississauga
Cons
Terrible culture, poor salary, no room for advancement
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Welcoming place to work
Customer Service Representative (Current Employee) –  Toronto, ON15 May 2017
The most enjoyable part of the job is being able to communicate with people all across Canada
Workplace is very friendly and welcoming
The hardest part of the job is having people screaming at you over the phone and not being able to help them
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Great company with excellent core values and room to grow in any direction
Call Centre Operations Specialist (Former Employee) –  Toronto, ON10 April 2017
Express Scripts is a very large company, and that comes all the perks and pitfalls. Things are very structured, but still manages to be a fun place to work at because of the people.
Pros
team events, town halls, structured advancement
Cons
red tape
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Miss being at ESI
Patient Service Coordinator III (Former Employee) –  St. Louis, MO2 March 2017
Great place to work and grown. I was there 16 years and really enjoyed all the positions I held there. I had great hours, benefits and I was able to family/work life in a satisfactory manner.
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Another call center
Customer Care (Former Employee) –  Toronto, ON6 January 2017
A call center that had many changes from within. Inbound calls from Providers (pharmacy, medical supply or dental offices) to adjudicate claims submitted online or by physical mail. Another department inbound calls from customers and Human Resources for businesses for pharmacy by mail and specific locations across Canada and USA. For some the job itself is easy, but if you have never adjudicated claims before for some it is too overwhelming and they drop out during training. Many lines of service and some differences between each line.
Pros
Lots of coworkers in person
Cons
Some coworkers in person don't hang out before or after work
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Overall rating

3.3
Based on 3,289 reviews
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3.2Work/Life Balance
3.5Salary/Benefits
2.9Job Security/Advancement
2.9Management
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